[Resolved]  BSNL Mobile,West Bengal Circle — VAS activated without request

Address:West Bengal

Dear sir,
I am a BSNL mob subscriber with mob no [protected]. For last 5-6months in my phone value added services astrology services,Jokes have been activated by the company without my consent. Per month Rs15 for astrology and Rs 15 for jokes is being deducted. Last month 15/-has been deducted last. I tried to contact customer care by dialling [protected] and 198, but call does not connect to customer care executives. Unlike other private operators BSNL does not publicise its grievance redressal mechanism widely and hence unknown higher authority mail id. Hence I have no other option but to knock at your door after vain attempt calling to customer care line mention . Hence I request you to kindly take necessary action so that my all value added services are deactivated and money be refunded as deducted illegally. I further request you to kindly request the company to provide its step by step customer grievance redressal e mail id for further help. With regards Yours truly
Namita Mondal Mob-[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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BSNL — request

sir i am the student of rimt college sir please relaunch the student plan for betterment of all of students

BSNL — Subscription of joke service without my consent

dear sir
my phone no. [protected]
district Aligarh
I recieved an SMS on 31/10/2010 from[protected] that I had subscribed joke service, for which I had given no consent.from then on till now every week this sms comes and 5 rs. are deducted fom my balance. from that time i have been complaining to their customer care and they have given many ways to stop the sms but still nothing happened. in fact with their methods my balance was deducted with 2 rs for every sms that i sent to stop the service. on 12 november for the first time they gave me complaint no. 6395188. they also tell me that they have witten manual complaint and talked to senior but nothing has resulted. i still recieve the sms from 56505 and my balance is further deducted 5rs every week.

BSNL — Value added Services

Dear Sir,
I am using BSNL Prepaid Mobile Service. My Mobile No. is [protected]. Company itself has activated CRICKET ALERT Service without our permission for which they are charging 30 Rupees for 30 days. BSNL Company itself activated unwanted services with there charges. Please take Quick Action.

Thanks.

BSNL — STARTING OF VALUE ADDED SERVICE WITHOUT PERMISSION OR REQUEST

I have a mobile phone no. [protected]. I made a top up of Rs. 50/- on 6th April 2011. Within three days my balance got reduced to Rs.35/-. On enquiry I came to know that amount is cut due to value added service. There is no body to listen the complaint except to send a msg for stopping the value added service in their format only. It also takes 48 hrs to cut that service. I never want any type of value added service in my mobile and service provider start this services without my concurrence or request. This is second time, it has happened after top up of amout. Requested to look into and stop this type of chitting the coustomer. They should start this service only after we submit the code number, which they shoud sent by SMS in simillar fashion of net banking followed in SBI.

BSNL — Mob.No. activation

My mobile no.- [protected] that was barred/restricted for outgoing & incoming facilities since August. When i was contacted to customer care they told me to resubmit My ID for reactivation. That time I was in Ahmedabad & when I come to Basti In November I was submitted ID. And its now about more than 1 week but haven`t activate my mob. no. till now date 05/12/2011.

Please find this problem & resolve it as soon possible.

Warm Thanks

With Regards-
Abhishek kr. Maurya
05/12/2011

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