[Resolved] Lava International Ltd. — regarding bad service

abhrazit

from Jodhpur, Rajasthan

Address:	South Duillya, Duillya ,Sankrail, Howrah, West Bengal
Website:	www.nakshatradesigns.in

I'm purchased a mobile handset of Xolo model A-500.
I purchased it from varanasi , U.P.
after using few months it create some problem, then I talked to customer care executive of Xolo care.
And they picked up my handset dated 7th june 2013 from my home in Howrah ,west Bengal.
But still now I've no information about the status of handset. whenever I talk or mail the customer care executive they just reply its still under repairing very soon or within 48 hours it will be dispatched. some time the told its already dispatched . but still now I didn't get the proper status of handset.
I don't know that is any possibility to get the handset or simple forgot about the handset that I never bye the product?

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Complaint marked as Resolved

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr. Abhrazit Thank you for giving us a chance to assist you. This is in reference to your complaint dated 22.07.2013 regarding XOLO Smartphone A500. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in