[Resolved]  Loop Mobile Limited — Incorrect Bill for Postpaid Mobile Number

Address:

Maharashtra

On Wed, Apr 24, 2013 at 1:16 PM, Pankaj Baradia <pankaj.baradia.[protected]@gmail.com> wrote:
Dear Loop/Media Authorities,

I would like to notify the following illegal/unfair practices by LOOP MOBILE to your notice:

1st Contradiction: Unlike as quoted by you, since the 2nd week of April 2013, the referred number ([protected]) has NOT been on roaming..I don't understand how the bill jumped from INR 1504 to INR 3821 to INR 4321 between April 13th & April 15th. If you retrospect, the average bill amount ranges from Rs. 300 to Rs.500 for the number!!

2nd Contradiction: Either your systems are dubious & fraudulent or its just a purposeful tactic of making extra bucks by generating incorrect bills REPEATEDLY, thinking the customers are negligent. In the benefit of doubt, I have already settled all my so -called "past dues" (which you noticed only 4 months later & it was not to my satisfaction) till March, 2013. However statement for April 2013 reflects a pending payment of Rs. 123.06. This is nothing but corruption, in my view, as its been a repetitive activity.

3rd Contradiction: Even the current un-billed amount on [protected] stands at over Rs.1500, I have no clue how?? Should you suggest its because of our GPRS usage, I would like to mention that our usage pattern has not changed at all. You may anyways deactivate the GPRS service on the number with immediate effect, till this issue is resolved.

4th Contradiction: Since the number was to be on roaming between 27th March & 6th April, we had walked into your gallery in Borivali West (as there was no answer on Customer care) to inquire about the roaming charges in UP, Delhi & Haryana. We were told if you are using the Trunet 199 plan, the charges will be same as your usage in Non-Roaming zones & there is nothing extra on roaming for postpaid. In spite of insisting, we were not given any document explaining the charges, however the executive assured us of the correctness of the information.

With the above contradictions, he is what I intend to do:

1) I urge the PRESS/MEDIA authorities to please take this up extremely seriously in the interest of many others (customers) who do not have access to you for highlighting such unlawful practice of the telecom operator.

2) I shall also be uploading this on other Blogs & Social Networking sites to reach to the masses & spread awareness among the public.

3) I am fed-up with the insistent issues with LOOP since almost an year across Billing, Network, Roaming, etc..It clearly indicates your disrespect for the association & hence we wish to discontinue the relationship for all our numbers (6-8) at the earliest.

Best regards,
Pankaj.
(HP): +[protected].