[Resolved] Tata DoCoMo GPRS — in between drop of gprs connection during downloads despite of network availability. | |
Sir, i have been using Tata docomo since last 1 year, it has been a statisfactory experience by me. I have been using tariff for 2g gprs since quite a while n very often. But since past few months i have been operating the 1 mnth 1 gp tarrif @95, but to my dissapointment every time i download a file, jst before d completion of download the network / net connectivity drops n thw whole download fails to zero. Despite of full network . I have lost alot of data due to this situation occuring everytime i download a file.. Its been very disappointing coz i have lost 300- 400 rs. In these 4 months. I live in Indore in main city centre area, so no chance of poor network. I have even thought of complaining to consumer forum but i think its better to put this problem in your notice before any legal action. This happens every time i download a file and also during regular surfing and to reconnect it takes a long time 3 - 4 attempts which ensures that d site from which file being downloaded will be disconnected. Despite of having 1 gp data/mnth i was unable to download a 144 mb pdf file , tried it several times and lost all the data.
Also 2nd problem is while surfing when data left is about to over i.e last 3-4 mb data volume left.. There is an deduction of main account balance despite of data being available. Last time i was downloading a file which was 95% downloaded and suddenly it stoped as balance got zero. When i checked. I had 1.5 Mb gprs data of my tariff still unused. I got the gprs tariff renewed and also refilled balance. To my surprise the 1.5 mb data left previously was still available as unused!! Then why was my balance deducted??? Will you plz explain a valid reason for such things !! Why should i get a 100 rs gprs tarrif when i cant download a 144mb file in a whole month out of 1gb data !! There must be some policy for net drops if there is for call drops??? Its very disappointing. Please look into the problem so you dont loose faith of customers.
Plz revert me on [protected]@yahoo.in
thank you
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Aug 14, 2020 Complaint marked as Resolved | |
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