Modi Hyundai — Complaint for non-fulfilling sales commitment by your Sales person - Mr. Atul -MH43BU218

Address:

Thane

This is to bring to your kind notice that I bought Hyundai Elite I20 with aforesaid Registration from your Modi Hyundai Showroom, Thane.
Mr. Atul was the salesperson who arranged this deal. The delivery of my car was delayed enormously. Delayed for approx. a month than the committed date. However, that was the past but by this I mean, I did not have a good experience from the start.
I was committed to a tailored Car seat cover (not Hyundai readymade one) but Mr. Atul G keeps on postponing his commitment stating the same reason that it is not available and it would be made available whenever I will give my car for service.
I keep on delaying my car service due to the non-availability of the committed car seat cover. Unfortunately, lockdown started due to the pandemic and everything was at a halt.
I was in regular connect with Mr. Atul. Each time he just gave excuses that seat covers not being made due to the pandemic. I had no choice and reason not to believe him. He last responded to me on 14th Sep when he gave me the service Centre number for my car service. Since then he is not responding to my call or messages.
I tried calling Naaz madam for the last 15 days on her cell number. Either the number was regular busy or nonresponsive. I was able to connect with her on 21st Oct. She assured me to call me back, but I have not received any call yet.
I think I was wrong in trusting your people for too long and should have complaint much before.
Request immediate resolution in the matter by providing me my committed car seat cover.