Mondelez India Foods / Cadbury India Complaints & Reviews

I bought a cadbury oreo once which i kept it in my room for a day or two and later when i opened it.. It was very oily and tasted awful i just had a bite and threw it away. I didn't notice the expiry date and thought i must have been expired. So second time i bought it from an another vendor, checking the expiry date and i kept it in my refrigerator this time. And later on when i opened it the same smell with the oil was present. I had to throw that even too without consuming it. It was the second time i had lost my money totally with it being too expensive and from now onwards i swore not to buy any cadbury products. Nestle is far better than this. When i searched the web i got many similar complaints about it and now i was sure it was not only my local shops being affected by it but the whole country.

I have bought two packs of cadbury celebration on 14/08/18, packaging batch date is 10/03/18 and product manufacturing date is feb/2018 and i found that the product dairy milk covered with fungus and have white spot on them and the other product gems smells bad when we chewed it. I am attaching the photos of following products please take action as soon as possible.

Respected sir/ madam,
I've done intern in cadbury from 7th may to 7th july, the behavior of my manager mr. Irfan and prithi madam was ridiculous, moreover, they are not providing the intern completion letter till date, they are making us roam to their office. We have worked extra 15 days as they said they are not satisfied with our work. Due to their egos, we are not allowed into the 3rd semester. Please take the action against them and kindly do the needful.
K. Bhuvana chandu - [protected]
T. John revanth reddy - [protected]

Hi,
I regularly buy cadbury dairy milk & dairy milk silk. As i am big fan of cadbury chocolates.
On 10th august, i bought cadbury dairy milk chocolate from kashmiri gate metro station delhi. When i open chocolate it's different colour shade n taste is also very bad. It's packaging date 02/18 and expiry is 12 months from packaging. Bar code[protected] and batch code k80215 c9.
Please record n solve my complaint asap.

Thanks
Deepika puliani
Mob. [protected]

I bought a new dairy milk cadbury today from market and was shocked to find out that two to three rows of chocolate were missing. It was a 137g of chocolate, the big one but was half in size. Such a disappointment from your side. Moreover after opening, it had white spots all over chocolate

Product - cadbury dairy milk roast almond
Lic no - [protected]/ [protected]/ [protected]

The cadbury celebration gift was given to my daughter's birthday on 10/08/2018 and in the morning when the celebration of the box opened, to give the girl cadbury dairy milk, what would she look for if there was a white spot on the full cadbury and when the 5star was opened it would be the same thing and inside it was completely hollow mfg date 22/02/2018 and expiry date 09/09/2018 tell me what would have happened to my cadbury product that my daughter is only 4 years ago i am going to report to the consumer court now

Hi Modelēz India!
I am from Assam from the district called Sivasagar. I am a retailer here. I was provided a used second hand chocolate cooler (video attached) couple of month ago, after calling and describing status of esteem melting Mondelēz items at my shop Ms. Sunanda Mukherjee on[protected] and then Mr. Sarbajit Ghosh with the assurance of providing a new one soon. Now, since last 15 days its not working. I have been desperately calling more than 20 times Mr.Ghosh and Ms. Sunanda but none of the party picks up phone. Is this Mondelēz/ Cadbury service in India!!! Such a beautiful renowned company is so shallow with its infra structure. Even I see in Google that Kolkata office is closed!!! They take complaints only zonewise. Pity...
Regards
[protected] (My number)

I want to complaint about your batala, punjab distributor. All the sellers those who buy cadbury products from your distributor are very unhappy with his services. I have ordered the products from him and its been 15 days that i call him daily but he does not given me any product yet. Many of the people from our city has stop picking the products from him now. So, i want to bring in your notice that as your company is renowed in india. Kindly change that distributor, because of him many shopkeepers and company have to suffer

My comtact email id -

[protected]@gmail.com

Dear Sir/ Madam,

Myself Arundhati Das from Kolkata West Bengal, wish to inform you that someone had gift my daughter aCadbury celebration pack on her birthday which was on 10th July, 2018.

When I open the Dairy Milk pack I found some white particles inside it. Then I open Five star and in this case particle was on the top the product. The whole packet is untouched now. I sm scared to open rest items. Images are attached for you reference.

Pls do needful.

Thanking you
Arundhati Das
[protected]

I bought Oreo . As it was melted I kept it in fridge and as I took it out to eat there was an oil drenched to it and it was smelling . So I would like to know what is this or else I am gonna take it to my uncle as he is food inspector. Because eating it or even buying it is unhealthy some what. We don't expect it from a company like Cadbury . Being a big multinational such an error during making a chocolate that is as big as Oreo. Could be harmful for kids and adults. It is not the first time it was there but I ignored the most time but I read about and found it bad so I am filling a complaint as the place from where I bought gave me this from a new box so that means it's bad . So please contact me for my complaint.

I bought Cadbury Temptation (Rs 90 pack) from my nearest general store on July 8th, 2018. It's packaging date is Dec. 2017 with best before 9 months. So it is not expired yet but when I unwrapped it to eat, I got shocked. I'm attaching the photos, I captured, to show you. I contacted the company 3 times about this via email and sent clicks of the product. It has been more than 20 days, but nothing yet. WTF!

The cadbury dairy milk that i and recently was gritty to be specific it was not smooth with i started chewing it.. It had solid particle coming up to the taste plus the texture to the chocolate was also not up-to the mark like it used to be previously the dairy milk was very specific about the texture as well as the taste of it but to be honest it has degraded it's quality and i'm very sorry to say so you should really look after your products

I have been consuming cadbury's products for long. Their crackle chocolate is one of my favorites.
I have tried silk also and its good but not as good as crackle.
In the month of feb. 2018 i was gifted four silk oreo chocolates which was purchased from somewhere near my local area. The manufacturing date on the product is may 2017 so i had more than 100 days to consume the chocolates before it gets expired. The chocolates were 60 grams each and rs.75/- was the mrp of each chocolate.

When i opened one of the packs, i could smell a bad odor. It was something like that of oil. I remember the cover over the golden wrapper in the chocolate appeared to be soaked in oil completely. I thought the smell is because of oreo being mixed with chocolate. It tasted bad, very bad. I didn't like its taste and i threw the chocolate since it wasn't consumable. My mom gave away rest of the three chocolates to our maid.

Today i. E. July 27, 2018, someone offered me silk oreo and it tasted good. I wasn't aware of what chocolate piece i was eating so when i asked and got to know it is the same silk oreo then i told him the complete story. Before eating if he would have told me the name of chocolate then i would have not eaten it at any cost.

This made me google about its foul smell and i came to this site.
I have the product details available as i thought to email cadbury long back -
Code number - i70512 c1
Packed on - 05/17
Price - rs.65/-
Weight - 60 grams
Best before - 12 months

You may reach out to me at [protected]@gmail.com and my contact number is +91-[protected].

Please look into this issue.

Thanks & regards,
Abhishek a. Gupta
"end-consumer"

Recently i bought three packets of Oreo Sandwhich biscuit for self-consumption. When opened the packs, i saw that the cream of the biscuits were having fungus in it.

In fact, all the case was with all the three packets.

I am really dissatified with the quality and sad that such a big company like Cadbury and Mondelez will offer such low quality things.

I immediately want my money and new biscuit packs

Roasted Almond Chocolate

There was a worm inside the chocolate. I ate some of the contents before spotting the worm. I have a video of the worm arising inside the chocolate bar. It is well within the expired date of consumption. 6 months clear. While I am very concerned about my health, I also wish to make it amply clear that if no response is received by your company within 7 days, I will be proceeding with a consumer court case for negligence and sale of food item not fit for human consumption

We are retail store selling Cadbury chocolates but the refrigerator provided by company is not working at all. Inspite of complaining the company is not responding . Even the person who came by calling on toll free no. didn't mend it properly. Hope to get respond soon. We are suffering from past 4 months. Chocolates are getting melt due to high temperatures.

Dear Sir/Mam, Am Mugunthan from Thanjavur, Tamil Nadu. Am an retailer for Cadbury's... Having an issue in visi cooler and it's not working properly from June onwards.lots of customer enquiry Cadbury chocolates, due this problem i can't buy chocolate for sales. Complaint to distributer PMM marketing salesman and office for past one month. No proper response from them. Kindly change the visi cooler or take necessary steps for it...
Mugunthanbr...

While I have relished eating Cadbury chocolate for the past 31 years, it is frightening to find plastic part inside Dairy Milk Fruit and Nut chocolate.

Attaching photos for your reference and further action.

I have lost my faith after this horrifying experience and would abstain from eating Cadbury and propose the same to my near and dear ones.

I am living in Rudrapur Uttarakhand my shop name is Nalin kumar rohit kumar, Complaint no.:[protected]. .
From three or four month i am very harsh from your services regarding visi cooler they cannot Repair. The visi from about two months voltas company service man tell me that the visi compart has to change but still no services man visiting to our shop.
[protected][protected][protected][protected][protected][protected]------

[protected] Forwarded message[protected]
From: vcare
Date: Mon, Jul 2, 2018 at 4:43 PM
Subject: RE: Complain no.[protected]
To: Sohit Kumar Gupta
Cc: [protected]@cadburyindia.com

Dear customer,

We have forward your request to our concern department. They will resolve your issue shortly.

Regards,

Voltas Team

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Monday, July 02, 2018 11:06 AM
To: vcare
Cc: [protected]@cadburyindia.com
Subject: Re: Complain no.[protected]

Hi,

We are still not getting any positive response from voltas service center. Please let us know how long we will have to wait...?

On Wed, Jun 27, 2018 at 1:28 PM, vcare wrote:

Dear Customer,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your request to our concern department and its will be resolved sortly do revert for any clarification.

For further information, please feel free to contact us.

Regards,

Rishu Kr.

Customer Care:[protected] /[protected]. SMS to 56677.

Email: [protected]@voltas.com

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Wednesday, June 27, 2018 11:14 AM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

We still not get any response from voltas service center. Please let us know when do we expect our complain to resolve.

We are unable sale chocolates from last month & bearing heavy losses on sale.

On Mon, Jun 25, 2018 at 11:59 AM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We are forwarded your request to our concern department they will shortly resolve your problem.

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Monday, June 25, 2018 11:17 AM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

Please share any progress action is taken?

On Fri, Jun 22, 2018 at 1:57 PM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Dehradun branch service head to take immediate action and resolve the issue.

Regards,

Voltas Team

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Friday, June 22, 2018 12:06 PM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

He also not picking our call (BSM: Vijay Kumar. M: [protected]). Please we request you to call back or try to look our complain.

On Fri, Jun 22, 2018 at 11:07 AM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Dehradun branch service head to take immediate action and resolve the issue.

Please find here the contact details of BSM: Vijay Kumar. M: [protected]

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Friday, June 22, 2018 10:22 AM
To: vcare
Subject: Re: Complain no.[protected]

Hi,

I have called many times on this no.( ASM : Mohit Kumar M : [protected]) his no. continuous going busy even not geting any call back.

We still not get any positive response from voltas service center. We are unable sell chocolates from last month & bearing have losses on sale & customer.

My request you to please took immediate action on this.

On Tue, Jun 19, 2018 at 3:52 PM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Lucknow branch Service Head to take immediate action and resolve the issue.

Please find here the contact details of ASM : Mohit Kumar M : [protected]

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Tuesday, June 19, 2018 2:45 PM
To: [protected]@voltas.com
Subject: Complain no.[protected]

Hi,
Regarding complain no.[protected]. We are unable get assistance from rudrapur service center (phone no. [protected]) as they saying that they don't have parts available. And they are saying to forward the complain to haldwani service center.
Please assist us asap.

Thanks & Regards,

Sohit Kumar Gupta

Oracle Apps functional

Dear Sir we have been regularly buying Cadbury dairy milk chocolate ( Rs 5/-) from the provision store near our office. The chocolate comes in a super packing and inside the chocolate looks like it is very old and looks corroded !!! It looks expired or it has been wet and has fungus like things on it !! It is really shocking that such a huge brand sells cheap stuff like this !!! I’m going to put this on social media and make people aware of the substandard rubbish of products that you are selling under such a big brand name !! It is really shameful. Is there no Quality check ??