[Resolved]  Mondelez India Foods / Cadbury India — Chocolates inside Cadbury Celebration pack totally damaged and fragile whereas primary and secondary packing proper

Address:West Bengal


With due respect I want to state that I am Sudipta Bera, an employee of the Health department, I purchased a Cadbury Celebration Pack for my 7 years old son. Expiry dates of the pack 18.02.2024. Means it will be used by 18.02.2024. But today means on 18.02.2024 when I open the celebration pack to take chocolate, all of them totally damaged and fragile when I open the wrapper of chocolates one by one. Whereas expiry dates of damaged chocolate seen from the wrapper is May, 2024. All the chocolates of this celebration pack spoiled and I threw it to the dustbin. With this I also threw away 150 rupees which I spent to buy it.

It is not expected form Cadbury Like Company and please suggest what to do.

Some photos of Celebration Pack and damaged chocolates attached here with.

Thanking you,

S Bera

Mob- [protected]
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Mar 22, 2024
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2024
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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