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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Oct 2, 2025
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851
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Mondelez India Foods / Cadbury India reviews & complaints(1687)

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M
Mohan general
Oct 2, 2025
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P7 pauout

Address: Gurbax colony

Hi I am from mohan general store Gurbax colony patiala. My p7 payout is not coming after mulitple reminder your company so Parminder Singh never visit our place never attend our call and also your company salesman always call him from my store ask him about my payout he told him to take the cancel cheque with him . the salesman take the cheque around 20 times. But your so never attend or Solve my problem now he is change and new one come...
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legendviraat92
from balaghat, Madhya Pradesh
Aug 4, 2025
Aug 4, 2025
This thread was updated on Aug 4, 2025
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My luck

Address: mumbai

Hello Cadbury Team,

I recently bought a Dairy Milk chocolate bar and was pleasantly surprised to find two pieces inside one wrapper! I think this might have been a manufacturing error, but it definitely made my day 😊

Just thought I’d share it with you — maybe it was a rare packing glitch. I’ve attached a photo in case you're curious.

Thanks for continuing to make great chocolates!br...
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S
Sabbisetti Rao
from Eluru, Andhra Pradesh
Jun 13, 2025
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Address: Haryana.
Website: Cadbury Joy Deliveries.

I attach herewith the invoice for rs 900/-.
I paid my hard-earned money.
I bought earlier also.
Packed carelessly.
As aresult all chocolates melted and ar spoiled very badly.
My family has to throw it away into garbage.
And we lost our money because of you.
Will you refund?
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Y
    Feb 17, 2025
    Feb 17, 2025
    This thread was updated on Feb 17, 2025
    Resolved
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    Resolved

    Dairy milk 100rupees family pack

    In dairy milk ants were found and packed not any type of hole in the packet...
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    S
    Shibani12244
    from Navi Mumbai, Maharashtra
    Nov 19, 2024
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    Cadbury Gems Home Treat

    Address: 20th floor, tower-3 (wing C) One International Center, Parel, Mumbai
    Website: www.consumercomplaints.in/new_complaint

    I am writing to bring to your attention an issue I experienced with your product, Cadbury Gems Home Treats. Upon opening the packet, I was disappointed to find that the Gems inside were in uncut strips and the inside gems crushed and damaged. There were loose gems found at the bottom of the packet. This completely defeated the purpose of the product, as it was not in the condition I expected or paid for....
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    UdayVarma
    May 12, 2024
    Jun 12, 2024
    This thread was updated on Jun 12, 2024
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    Resolved

    Dairy milk silk oreo stale oil smell

    We bought three Dairy milk silk oreo chocolate bars for Rs.85/- each in Thrussur Kerala on 7 May 2024.
    The manufacture date of one 03 feb 2024 and expiry date 02 Feb 2025.
    All three has oil stains on its cover and smells of stale oil.
    Spending so much of money and not able to eat the chocolate is a very sad state.
    Wonder if we will be compensated....
    +2 photos
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    malavm
    from Mumbai, Maharashtra
    May 10, 2024
    Jun 12, 2024
    This thread was updated on Jun 12, 2024
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    Five star oreo

    Address: Mumbai 400049

    I bought a five star oreo from Shivraj stores juhu in 10th may 2024
    I immediately had it and it has fungus...
    +1 photos
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    D
    Dassm9360
    Apr 10, 2024
    Apr 10, 2024
    This thread was updated on Apr 10, 2024
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    I bought 10 rupees orea biscuit, usually 5 biscuits in the pack to meet the weight, but in this pack 4 biscuits only packed in the packaged no. P[protected]B3B.
    +1 photos
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Apr 10, 2024
    Updated by Dassm9360
    This is directly affects end customers financially and affecting the trust about the brand. I have the company packed and distributed pack which I bought and unpacked for reference.
    Apr 10, 2024
    Updated by Dassm9360
    How it is marked as resolved without complaint raised opinion or knowledge. Whats the solution or benefit to the customer who raised the issue. Else I am glad to proceed to take this to consumer court.
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      A
      Aquilin
      from Chennai, Tamil Nadu
      Apr 4, 2024
      Apr 4, 2024
      This thread was updated on Apr 4, 2024
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      Dear Team,

      The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
      Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
      Investment by Sub D- Aadhi Traders(Rural area):-
      [protected]st installment for stock-
      [protected]nd Installment for stock-
      3) 1 Resource dedicated for Mondelez sales and handle distributorship
      4) Shop
      5) Go down for stock

      Support received by Mondelez :-
      In 1 month, a software with user id and password a display, were i cant event punch order
      One day join visit for sales in my location

      Promised by Mondelez, to successfully run the business
      1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
      2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
      3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

      Key ask to successfully run this rural – sub D channel
      1) For first 2 month, mondelez sales visiting weekly once
      2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
      3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget

      Kindly response .
      Regards,
      Aquilin nadar
      Aadhi traders
      [protected]
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Apr 04, 2024
      Updated by Aquilin
      Dear Team,

      The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
      Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
      Investment by Sub D- Aadhi Traders(Rural area):-
      [protected]st installment for stock-
      [protected]nd Installment for stock-
      3) 1 Resource dedicated for Mondelez sales and handle distributorship
      4) Shop
      5) Go down for stock

      Support received by Mondelez :-
      In 1 month, a software with user id and password a display, were i cant event punch order
      One day join visit for sales in my location

      Promised by Mondelez, to successfully run the business
      1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
      2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
      3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

      Key ask to successfully run this rural – sub D channel
      1) For first 2 month, mondelez sales visiting weekly once
      2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
      3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget
      4) Sub D transparency of benefits
      5) Escalation matrix, on support

      Kindly response .
      Regards,
      Aquilin nadar
      Aadhi traders
      [protected]
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        P
        patraenterprise
        Mar 22, 2024
        Apr 5, 2024
        This thread was updated on Apr 5, 2024
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        Address: PATRA ENTERPRISE, VILL- DHUMSAI, LANDMARK- DHUMSAI BUS STOP, PS- Nayagram, Dist-Jhargram, Pin- 721125

        Respected sir
        I bought Cadbury products since 2017 for my Grocery Store, Amount more than RS= 400000/- (Four Lakh rupees).
        But sir, till now my distributor didn't help me to get a Display Refrigerator Fridge.
        I've all gst invoices, received from your Distributor.
        ~~~Distributor Address:
        ACHARYA ENTERPRISE
        D. KESHIARY
        PASCHIM MEDINIPUR
        GSTIN: 19BBRPA2154E1ZT
        MOBILE NO: [protected]
        ~~~My Store Address:
        Patra Enterprise near Dhumsai Bus Stand,
        C/O- Subash Patra (PAN NO: BNYPP3953K, MOB: [protected])
        Vill+PO: Dhumsai,
        PS- Nayagram, Dist: Jhargram
        Pin: 721125

        👉 I've attached some invoices below for your reference
        +3 photos
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Mar 26, 2024
        Mondelez India Foods / Cadbury India Customer Care's response
        We thank you for writing to us. We have passed on your details to the concerned branch for their consideration. Please note allotment of visi-cooler is based on certain criteria. Best wishes.
        Apr 05, 2024
        Updated by patraenterprise
        Respected Sir,
        I bought Cadbury chocolate worth Rs= 21, 053/- from Acharya Enterprise of Keshiary on 22/03/2024.
        But due to lack of Vci cooler/Fridge to keep chocolate in my shop, most of the Cadbury chocolate is melted, so customers are not willing to spend money to buy this melted Cadbury chocolate.

        🛑🛑🛑 If the company doesn't provide a VCI cooler/Fridge for my store, in the scorching heat of this summer season, I won't be stocking Cadbury chocolate again.

        I told you my problem long ago, but till now I didn't get any positive feedback.

        I've attached my recent invoice of RS 21, 053/-, Dated 22/03/2024.

        Regards:
        Subash Patra
        Mob: [protected]
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          V
          Vanishree Masurnaik
          Mar 19, 2024
          Mar 20, 2024
          This thread was updated on Mar 20, 2024
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          Resolved

          Cadbury Shots quantity error

          Address: Unit no2001, 20th floor tower-3 wing C one international center parel mumbai 400013

          The packet contained only one chocolate ball...
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          S
          Sabarish.9344
          from Namakkal, Tamil Nadu
          Feb 23, 2024
          Feb 26, 2024
          This thread was updated on Feb 26, 2024
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          Resolved

          Oreo biscuit contain thread

          I have bought the two Oreo biscuit packs. One is good another packet has very bad taste and contain black woolen thread.. I request indian consumer complaint team to take immediate legal action against Cadbury because many childrens eat ores atleast weekly ones...it is very bad for health. It's is not first time I'm already seen some white shells before a month.....
          +1 photos
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          C
          Chandan Ghora
          from Medinipur, West Bengal
          Feb 19, 2024
          Feb 20, 2024
          This thread was updated on Feb 20, 2024
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          Huge amount of insects in the chocolate

          Address: Dhadika,garhbeta,paschim Medinipur, 721127

          When I open and eat one byte There is a huge amount of insects in the chocolate I see,...
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          M
          Minimart
          Feb 19, 2024
          Apr 12, 2024
          This thread was updated on Apr 12, 2024
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          Resolved

          Dealer not supplying stock

          Hi Cadbury,
          Am from a small town in Tamilnadu, excat location is coonoor, The niligiris. Pin 643202.
          I run a small grocery shop.. Shop name is SRI SAI MINI MART. HOSSATTY. COONOOR THE NILIGIRIS.

          Last 1 year no proper supply of Cadbury chocolate to my shop same time it's been supplied to all other BIG shop in the same area.

          I approached the dealer, approached the marketing person from Cadbury but...
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          R
          Feb 18, 2024
          Feb 19, 2024
          This thread was updated on Feb 19, 2024
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          Resolved

          Address: West Bengal

          Sir,

          With due respect I want to state that I am Sudipta Bera, an employee of the Health department, I purchased a Cadbury Celebration Pack for my 7 years old son. Expiry dates of the pack 18.02.2024. Means it will be used by 18.02.2024. But today means on 18.02.2024 when I open the celebration pack to take chocolate, all of them totally damaged and fragile when I open the wrapper of chocolates one by one. Whereas expiry dates of damaged chocolate seen from the wrapper is May, 2024. All the chocolates of this celebration pack spoiled and I threw it to the dustbin. With this I also threw away 150 rupees which I spent to buy it.

          It is not expected form Cadbury Like Company and please suggest what to do.

          Some photos of Celebration Pack and damaged chocolates attached here with.

          Thanking you,

          S Bera

          Mob- [protected]
          Mar 22, 2024
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Feb 19, 2024
          Mondelez India Foods / Cadbury India Customer Care's response
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            Aquilin nadar
            Feb 15, 2024
            Feb 19, 2024
            This thread was updated on Feb 19, 2024
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            Resolved

            I have repetitive reached out to the fellow local recognized dealers of Mondelez, but no response.

            My Name is Aquilin Nadar- [protected]. The location is Chimbipada, Bhiwandi. This location falls as a gram panchayat location but 10 mins far from Bhiwandi. I have been continuously chasing the [protected]@mdlz.com. After few response, of help will be delivered, they have stopped responding without a solution.

            My objective was get Mondelez products to my shop. But since no dealership was available, i requested if there is no option i would continue to take dealership as well if that is the case.

            The communication is attached for your review and reference. Request your support, being such a big brand and well know products. Glad to have it in my shop. Also if any areas i can be part of this brand as well, will be glad to contribute. But please find out a way out. Thanking you.
            +1 photos
            Mar 23, 2024
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Feb 19, 2024
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi, we sincerely regret that your grievance has not been attended to. Our Area Sales Manger will connect with you soonest. Assuring you of our best attention at all times.
            It has been resolved. Thank you so much for quick response and prompt support.

            Wish Mondelez team all good luck and success.
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              nimbu senpai
              Feb 9, 2024
              Feb 14, 2024
              This thread was updated on Feb 14, 2024
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              Resolved

              Cover packed with Medical Tape

              I bought Cadbury Diary Milk Silk Hazelnut and it was packed using Medical Tape in inside.

              Such unhygienic and unhealthy packaging is not expected from such renowned company....
              +1 photos
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              U
              Utsavhazra1234
              Feb 1, 2024
              Feb 2, 2024
              This thread was updated on Feb 2, 2024
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              I purchased a 5 rs Cadbury gems packet from a local shop. As they claim that net wt 7.9 gm per 5 rs packet but I feel from outside that only 2 quantity of balls inside which is not equivalent to what they claimed . It is very disappointing for any customer specially from Cadbury. Need solution as soon as possible.
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                M
                Mumina
                Jan 31, 2024
                Feb 1, 2024
                This thread was updated on Feb 1, 2024
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                I purchased oreo dairy milk chocolate..it was found very oily and bad smell..loss of money and fed up with the product.The product is not expired butt it smells bad
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  T
                  tushar agrawal jee
                  from Dholpur, Rajasthan
                  Jan 29, 2024
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                  Address: Jain gali ke paas dholpur

                  Sir mera visi couller bar bar kharab ho rha hai jise sahi karane ke baad ek se dho din me kharab ho jata hai iss liye mujhe old visi couller ki jagah new bada visi couller available karaye kyoki meri sale bhi phele se double ho gyi hai jise ki iss me pura maal nahi aa pata hai please help me mera shop name hai master cosmetic and daily needs my address Jain gali ke paas dholpur rajasthan india my mobile number is [protected] please help me sir me kafi parasan hu please help me
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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