Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 26%
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Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
26%
Complaints
565
Pending
8
Resolved
144
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So far so good - The company responded to our notifications and is working on resolving complaints.

Mondelez India Foods / Cadbury India related photos (254)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — change of my bank account for further transaction.

 Lawrance James on Jul 21, 2017
Sir, i have owned pharmacy in madurai named mary medicals. On november 2017 our sales officer madurai ask our current account for transfer display and reward amount from mondelez company. So i had opened a current account in axis bank., but that bank put lot of charges to my account. So i was gave a letter to bank for close my account, and also inform to mondelez sales team that close of axis account and give my syndicate bank account for further transaction. But he will not inform to our company to change this account details. So you please make changes for my bank account by your sales officer....
Complaint comments  Read comments Complaint category Banks

Mondelez India Foods / Cadbury India — crapy taste n smell n half the product

 Líonél Dsöuzä on Jul 19, 2017
I took a cadbury silk bubble... After one day of purchase i opened it n
1: the choclate was half the peice
2:it tasted awful i only consumer a small peice
3:one of my friend vomited who took a big peice
N the whole pack smelled crap from inside... I was totally unsatisfied with your product... Try to resolve this as soon as possible '
Lioneldsouza29@gmail.com
19/07/2017...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — I am complaining about cadbury dairy milk chocolate

 Tushar91 on Jul 16, 2017
Hello team,

Today (15july2017) i bought a cadbury dairy milk chocolate (Fruit and nuts), after opened i was fungus layer present on the chocolate, after see this i was very shocked.
Request you to please resolved this issue otherwise i will submit your complaints to government and take high actions against you.

I am enclosed some photos of this product.

Thanks

Product code h 70111, packed 01/2017, bar code 8901233022222

Regards
Tushar
9718623382...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Rotten dairy milk oreo chocolate

 JayeshRajpura on Jul 14, 2017
Dear sir,
I purchased dairy milk oreo from a shop, vadilal scoop shop, karelibaug, in front of hyundai showroom, baroda, gujarat on date 11/7 17, it was smelling very bed and rotten. I returned it to shopkeeper and he offered to exchange it. But even after exchange things remained same. It's again foul smelling and don't seem to be edible.
Kindly do needful.
Thank you.
Dr jayesh rajpura
9825594931...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Bournville chocolate not genuine from where I purchased

 Lakshmi Sujatha on Jul 11, 2017
Sir,
I purchased two cadbury bournville chocolates from big bazar, abids, hyderabad, telangana and i found they are not genuine as there were holes in the chochlets and hte texture and taste are different from genuine ones. I buy bournville chocolates very frequently. Also the code and date of manufacturing were erased just by finger rubbing. The bar code on my purchased bournville chocolates is same 907233021720. I tried to call costomer care toll free number and they several times not listening ans disconnecting my call. I decided not to buy bournville chocolates ever in my life. I am...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Dairy milk cover was unsealed

 amisomani on Jul 10, 2017
I have purchased box of dairy milk (700 g, 56 units*12.5 g each) from reliance mall-bhavnagar to gift a friend, when she opened, cover of two chocolates were unsealed.

Date of purchase-07.07.2017

As per enclosed pictures. Cover of two chocolates were unsealed. I have never expected cadbury to provide such products to customers. I hope you improve your quality checks and provide appropriate sealed products.

Request your action and compensate....
Complaint comments  Read comments [3]Complaint category Food

Mondelez India Foods / Cadbury India — I am complaining about the Cadbury Dairy Milk Silk (smelling very badly)

 Soumitra dodia on Jul 9, 2017
Sir i bought a silk oreo from my nearest shopkeeper at july 09, 2017 and give it to my student.
when he open the packaging of product it was smelling very badly. when I go back to shopkeeper at july 09, 2017 to change the product he refused to change the product. I asked the reason why you are not changing the product than he replied the product is completely in open condition and half of the quantity of product has been consumed and said The Cadbury India does not change the product when it has consumed condition.
Product code-I70317
Mfg -03/17
MRP-75...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Mondelez India Foods / Cadbury India — Dairy milk lickables

 Billi bong on Jul 5, 2017
I've purchased a lickables yesterday hoping that i'll get a toy.
It's like I've wasted my 40bucks I just bought that to get that superhero toy (not a fan of Cadbury).
After watching a review on YouTube I came to know that there is a spoon also which is missing in my dairy milk lickables..
I'm going to purchase a new lickables today let's see Cadbury is just licking our money or they shall provide something worth spending for.....
Complaint comments  Read comments Complaint category Food

Cadbury India — Worm and fungus in cadbury dairy milk

 Vinay Sherlekar on Jul 3, 2017
WORM IN MY CADBURY DAIRY MILK
Ate 2 of them without noticing and when i noticed the 3rd one i found a worm crawling out . I was a bit too late since i ate one end of it and the worm had eaten the side of the chocolate.
Disguested and disappointed.
So opened rest 6 of the cadbury to check. And unbelievably there was some FUNGUS like growth on one of them.

I want to create an awareness to all about this
HOPING FOR SOME ACTION.

I have all good quality videos and photos for eveidence. If you are interested in making this a news please contact...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Complaint about Oreo chocolate

 Brar ruchika on Jul 1, 2017
Hi
I purchased cadbury Oreo chocolate from the shop
Shop name : baba ashodharam confectionary
Location: alam bagh, lucknow
Date : 28 June 2017
When I opened the pack of chocolate it was not fresh foul smell came out and when I asked the shopkeeper to replace then he completely denied .
Seems he dint stored chocolate in proper cool place although instructions mentioned in pack of chocolate.

Request you to kindly favour for the same.

Cadbury is very famous brand but this kind of customer dissatisfaction doesnt work .
Complaint comments  Read comments [1]Complaint category Products & Services

Mondelez India Foods / Cadbury India — Cadbury silk oreo

 Srinivas Kottur on Jun 26, 2017
Hello,

My self (Srinivas kottur), we had bought cadbury diary milk silk oreo and silk bubbly on 19th june 2017 from m/s. Neeraj chemist, chedda road, dombivli east this morning.

Both were found to be stinking and as we opened the outer cover, its too oily as well.

Seems the standard of your products has gone down. We have the silk oreo with us.

Its also observed from our neighbours that a couple of days back they also faced the same problem when they bought silk bubbly from another shop of our area.

Regards,
Srinivas...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury Dairy Milk Silk Oreo

 Anjana Suresh on Jun 25, 2017
Cadbury India Customer Care,

I recently purchased a Cadbury Dairy Milk Silk Oreo from a nearby convenience store. I was shocked when I opened the outer package, the inner package was drenched in oil and emitted a foul smell when I removed the covers the chocolate stunk of stale oil.
I found similar complaints online, never expected Cadbury to provide such substandard products to customers. I hope you improve your quality checks.

I have enclosed a picture of the package that I bought, opened.

Date of Purchase : 25 Jun 2017...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Dairy milk silk oreo, chocolate - smells oily tastes horrible [Resolved]

 Pallavi Ashok on Jun 22, 2017
I brought 2 diary milk silk oreo on 17th june 2017. When i opened the wrapper, the white wrapper looked completely drenched in oil. The chocolate was melted inside and disfigured. The taste was horrible. Never expected something like this from a brand like cadburys. I filed a complaint by calling up the number on the wrapper. They took the details and i received a mail saying someone from their team would come and collect the samples. No progress till now even after couple of reminders. They don't seem to care as they are already well known for their brand. This is really annoying and disgusting...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Dairy milk silk oreo spoilt

 Chaitanya Rao on Jun 20, 2017
I bought diary milk silk oreo from a local store on 19/06/2017. I opened this product today and to my horror the white paper was drenched in oil and the outside cover had drops of oil (Some sort of byproduct) from the inside. It had a disgusting smell to it too. I tried a piece of the chocolate to see if it was okay but it too had the same disgusting smell and didn't taste nice. I have been a fan of diary milk silk ever since it was introduced. But now i feel the quality has degraded and is not safe. I hope the company resolves this issue asap....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Oreo silk

 Binode on Jun 19, 2017
I bought a diary milk silk oreo flavor today and had the biggest disappointment of my life. I bought the chocolate to celebrate father’s day with my son. Unfortunately, as soon as i opened the cover, it started to stink. The whole chocolate was looking dipped in some bad smelling oil. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. Had we eaten it, it may have led to food poisoning for sure. Being a premium priced...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Fungus found in your product Cadbury dairy milk chocolate

 Siddhesh Dalavi on Jun 17, 2017
When i opened chocolates, there was fungus layer present on the chocolate. I have kept one spare chocolate packed as a proof. Unpacked chocolate proof is attached. Kindly see it. I want refund of my chocolates as soon as possible as they were unconsumable if i won't send us any feedback regarding our complaint i'll further complaint to consumer court...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Product damaged

 Leena Dabiru on Jun 17, 2017
Once we tear the wrapper of dairy milk, there was not silver foil wrapper and the entire chocolate was disfigured and discoloured. The manufacturing date is march 2017.

Plz do something and aks your executive to visit us. This product is special prepared for kids and such product should not be consumed by the kids. How can cadbury dairy milk can sell such duplicate and contaminated products....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Received damaged product

 athirasuresh1357 on Jun 15, 2017
I have purchased cadbury diarymilk silk oreo. When i opened the packet it was full of an oily substance which smells really bad. We are really disappointed. I even contacted their customer care they have not given any response. I have recorded the phone conversation and it is with me. I have the product with me. I have the bills also. I 'm really disappointed with their customer service......
Complaint comments  Read comments Complaint category Food

Cadbury — Dairy milk silk [Resolved]

 Shweta Brahmachari on Jun 13, 2017
I opened the packet after two days of purchasing only to find out that it is totally infested with so many insects, all dead. Opening the wrapper further you can see 2-3 type of insects had laid eggs inside and is emitting foul smell. You can see the whole chocolate decaying, being black every here and there. Is there anyway that i can get a chocolate in return or how am i supposed to get back my money?...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Pathetic taste and low quality cadbury india dairy milk [Resolved]

 PALLAVI BHARDWAJ1210 on Jun 10, 2017
Yesterday itself i craved for sweet, i bought my so favorite dairy milk and the moment i saw that chocolate i was stunned and shocked. It was looking so horrible that cant even describe in words. And lets not forget about the amazing taste.. So bad, smelly and yet pathetic.. I do have the picture > please do have a look and enjoy.. Never knew you guys are started making horrible chocolates also.. Pat on your back.. Firstly you increases the prices, small down the quantity and now you started lower the quality as well.

Literally this is what we called strategic planner.
Complaint comments  Read comments Complaint category Food

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