Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 21%
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508
COMPLAINTS

Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:

Mobile:
Mobile:
39
33

Additional info
Customer satisfaction rating
21%
Complaints
508
Pending
108
Resolved
106
So far so good - The company responded to our notifications and is working on resolving complaints.

Mondelez India Foods / Cadbury India related photos (231)

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Mondelez India Foods / Cadbury India Customer Care related pictures (231)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — Free Voucher CCD

 rabbani123 on Jan 12, 2017
I purchased Diary milk silk with Free Voucher CCD valid till 31.03.2017.
But was denied coffee at CCD Sonwar Opp Yatra Bhawan Srinagar J&K .He told me that it does not get redeemed. I could not understand what he meant.
What useless offer from Cadbury.tried calling on their Toll free No but no reply. 080 4055 4885

Rabbani Rafiq Shah
9419020008
Sulaiman Comlex Dalgate Srinagar....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Mondelez India Foods / Cadbury India — Partly eaten Silk Chocolate Cadbury

 bashiranas on Jan 9, 2017
My wife opened Silk Chocolate Cadbury gifted by her student today. To our surprise, we found that the chocolate was partly eaten.

I am attaching the pictures with the complaint. Request you to be please be careful in future. I feel that it has been eaten by a mouse.

As a compensation, I want an apology and an assurance that quality control measures will be strictly adhered to. Also, would want a brand new chocolate pack.

Regards,
Anas Shaikh
anasbashir@outlook.com...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Fungus on the Cadbury Dairy Milk contained in Cadbury Celebrations

 Shilpa Tadse on Jan 2, 2017
I had purchased this DairyMilk on 1/1/2017 and had fungus on it signing health hazard to the customer. I request you to look over to the matter and try to reduce hazards to other customers(especially kids).
This is very important for u to improve yourselves and also to rectify the problems that you come through because this is not the first time we have seen this thing on your product. This complaint has come out of frustration .
I hope you work on it and respond to me as soon as possible....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Fungus on the layer of the chocolate

 Aradhya Jain Choudhary on Dec 29, 2016
I had bought 20 chocolates of Cadbury Dairy Milk on 29/12/2016. Company Details: Manufacturing Address mentioned: Mondelez India Foods Limited, Unit number 2001, 20th floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai-400 013 {Unit: Unit-2, Hadbast number 199, Village Sandholi P.O & Tehsil Baddi, District-Solan, HP-173205} Contact: 1800 22 7080 Email: suggestions@mdlzindia.com Manufacturing date is printed as 9/2016. (Best before 12 months) Problem: When i opened chocolates, there was fungus layer present on the chocolate. I have kept one spare chocolate packed as a proof. Unpacked...
Complaint comments  Read comments Complaint category Schools

Mondelez India Foods / Cadbury India — Plastic found in Dairy Milk Crackle chocolate

 ajaysihag on Dec 23, 2016
I purchased a Cadbury Dairy Milk Crackle Chocolate from Spar Hypermarket, MG Road, Gurgaon on 22.12.2016. While eating the chocolate i felt something hard and sharp in my mouth which actually came out to be a plastic piece of significant size. The plastic piece has injured my mouth and if swallowed it could have became fatal.

This is clearly a violation of the standards prescribed by the relevant authorities for food and consumable items and I reserve my right to lodge a complaint against Cadbury before the appropriate courts of law.

Complainant- Ajay Singh, 9873182466...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk classic (plain)

 Nisha Bagga on Dec 19, 2016
I had bought mahapack of Cadbury dairy milk.The chocolate is white in colour and tastes very VERY bad. I never had so bad experience with Cadbury. It is almost white and the chocolate is so bad that it is rough and breaks into small particles just like dust.The chocolate With barcode 8901233021201. My contact info: A-109 VISHAL ENCLAVE OPP. RAJOURI GARDEN ph-7503210936...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Dairy milk cadbury chocolate [Resolved]

 More Ashish on Dec 16, 2016
On 16-12-2016 i had purchased 4 chocolate of dairy milk worth rs 10 each, from goregaon, packing date for the same is oct 2016.

When opened the product was faulty and whole of the chocolate was in poor condition and it contained worms inside the products, even though the product was not expired.

Contact no-8451835484
Email-id-more. Ashish236@gmail.com...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Rotten Choclate inside package [Resolved]

 Sunny Fernandes on Dec 7, 2016
I purchased a pack of Dairy Milk today and i was shocked to see the chocolate in such a rotten state with fungus all over it, immediately i flipped the cover to check for expiry date and it was 06/16 and this item is said to expire in 12 months which means even before its expiry date its dead out of its bounds. Is this what cadbury owes to its customers ?? I want a strict scrutiny done on these kind of unhygienic cases, Hoping for a rightful investigation on this by Cadbury Dairy Milk before i can escalate this any further...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Chocolate contain fungus [Resolved]

 dhirajmutha on Dec 5, 2016
We purchased silk 65rs 24 nos and bubbly75rs 24nos from Muthu store Choolai kaliatapa street it was my daughter birthday and we thought Cadbury is the best available brand in india so thought of giving this in his class and teachers but she felt so bad when every one gave back the chocolate because it contain fungus on the chocolate and even teacher told not to give any student in the class my daughter cried when she return home with the chocolate all open condition and fungus on it I want you to reply me on this...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Defective, damaged, spoiled product sold and no replacement response to compliant

 Jayakumaran Deepak on Dec 2, 2016
I purchased a Dairy milk chocolate code a60829, pkd 8/16. & when I ate it without much observation I found it horrible tasting & saw it spoiled. The shopkeeper confirmed detect but refused exchange & dealer refused to take complaint. I was sick next day & got treated. I got no response from mondelez after contacting by phone. I am angry & would be compiled to take samples & deal with it at court & socialmedia if no immediate response is given ....
Complaint comments  Read comments Complaint category Hospitals

Mondelez India Foods / Cadbury India — U Clip found in Cadbury Dairy Milk Silk [Resolved]

 Daya Maladkar on Nov 28, 2016
On 22nd Nov 2016 I, Mrs. Daya Bhupesh Maladkar got an Iron U Clip in mouth while eating Cadbury Dairy Milk Silk worth Rs 65/-. The Bar Code no. of this Cadbury is 901233021829. One more code is written above Mfg date of 07/16 is H60718.

I contacted on the helpline of Cadbury immediately on the same date but nobody contacted on this matter till 23.11.2016. This seems that they are taking this matter lightly. On 24.11.2016 in the evening one staff of Cadbury Mr Prashant contacted me & asked for U Clip for cheking but since I was not available in the office I didn't handover the u clip...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Providing refrigerator for storing chocolates [Resolved]

 Piyusha Gugale on Nov 24, 2016
Hello mam/sir,
I am the owner of the retail shop loacted in pimpri chinchwad area, in pune, we keep all cadbury's choclates, like dairy milk, bornville, 5 star etc, and these products are been supplied by one of the wholesale firm, as the choclate storing refrigerator which was provided by the cadbury itself is not working, so we had requested to give the another refrigerator, but the wholesale firm is not responding to the complaint, thus we are unable to keep the choclates and the sale of the product has been reduced, thus requuesting you to please look into this issue of providing the...
Complaint comments  Read comments Complaint category Refrigerators

Mondelez India Foods / Cadbury India — Fungus on cadbury dairy milk [Resolved]

 Sparkezstyle on Nov 23, 2016
I bought your product (Cadbury diary milk), a few of them from my local super market for a little children party at home and before the party started i thought to a have one of the chocolate and found a lot if fungus on it and it was kind of powdery and i ate one of the chocolets accidentally, so i thought is this the only chocolate which has fungus on it or all of them, then i found all of them had fungus on it. I checked for the expiry date it was packed in may 2016 and it was written best before 12 months.

I hope it doesn't lead to any kind of illness....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk crackle damaged chocolate with fungus and insects [Resolved]

 Amishadey on Nov 18, 2016
Some days before my father had bought a dairy milk crakle from the shop and when i went to have a bite of it it was completely full of insects n fungus. The retail counter also does not accept the complaint or chocolate. I just wanr to inform that how a renowned company can do this type of activity which is very dangerous... If a child would have eaten that chocolare then he or she wouuld be ill
So i want a positive response from ur company as soon as possible....
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury celebrations with fungi [Resolved]

 Imjk13 on Nov 13, 2016
Hi I got a cadbury celebrations pack and the chocolates are spoilt with fungus.The code is F61013A.It was packed on 13/10/2016 and best before 05/17.butI have opened 2 products & they are already spoilt.dairy milk and five star have fungus.this is pathetic as this may result in serious harm to one'health.I am escalating this complaint to food ombudsman....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk [Resolved]

 Pradip Gaikwad on Nov 12, 2016
Dear sir / madam,

Yesterday, we have bought cadboury dairy milk few minuts back and we have found it totally perrish condition, infected with fungus. For your reference we have enclosed photographs of the same for your ready reference.

I request you to kindly revert on the issue immediatly. If no action is taken, we will take up the issue with the concern fda / fassai authorities on very next working day (I. E. On tuesday).

If you need to verify your product then it is being preserved by me in intact form. Also the product is well with in the expiry...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Irresponsible suppliers [Resolved]

 vikas21694 on Nov 2, 2016
I am an retailer of of cadbury product. I regularly achieve the target of rs 30-35000. I would like to inform you that from last 20 days. I am not getting any stock of cadbury. Now just because of your irresponsible agency mine whole diwali has been ruined so i need an immediate action on this you do not know how much loss i gained.
Mukesh agarwal, bapa sitaram general store,
9322432952...
Complaint comments  Read comments Complaint category Products & Services

Mondelez India Foods / Cadbury India — Fungus in chocolates [Resolved]

 harshal25mane on Oct 19, 2016
Hi team,

I have purchased cadbury celebration on 23rd august 2016. Celebration chocolate manufactured in april 2016, when i have opened on the 23rd august 2016. I have seen white fungus like dots in 2 dairy milk chocolates over making it inedible almost 4 months before expiry date. I have also seen that among bunch of chocolates, one small dairy milk chocolate manufactured on february 2016 which was quite surprising.

I have registered complaints in email on mondelez india customer care email id on 24 aug 2016, till date i have not received any further update on the...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Payment Related

 Neeraj Narwariya on Oct 16, 2016
I Balram Singh S/O Hajari Singh workint at Mondelez in Malanpur Distt-Bhind (M.P.) by Viva Concrete & Technologies PVT. LTD. New Delhi.
Mera Payment jo ki Viva Company par 2, 77, 000 Rs hai wo Viva Company wale 5 month se kal aur parso kr ke taal rhe hai aur mere ghar khane k liye rasan nhi aur na hi mere bachhe padne ja pae hai is saal aur maine pichhle 3 month se company me kaam krna band kar diya hai aur mere parivaar ko do waqt ka khana bhi naseeb nhi ho rha hai. VIVA Concrete Ke malik mera phone recive nhi karte hai aur kahte hai mai paisa nhi dunga Jo kr sakte ho kar lena.
Complaint comments  Read comments Complaint category Employees

Mondelez India Foods / Cadbury India — Less quantity and missing items. Reg. [Resolved]

 Dhanasekaran C L on Oct 14, 2016
Sir

I wish to submit my complaint cadburys dairy milk which i bought in
Chennai.

I bought cadburys dairy milk chocolate box (code t60719 pkd 19/07/2016 from

P. d. pandian stores, chennai -1 (bill no. 523 time 15:14:28 dt.12.10.2016 for

Bill amount of rs.330/-.in wrapper it was printed that it contains 72 pcs

And 3 pieces value of rs. 15/- each free. but when i opened the box

It has less quantity than you mentioned and also 3 pieces of rs.15/- not found.

When i contacted stores which i...
Complaint comments  Read comments [1]Complaint category Products & Services

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