Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 33%
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665
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Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

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Additional info
Customer satisfaction rating
33%
Complaints
665
Pending
6
Resolved
220
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So far so good - The company responded to our notifications and is working on resolving complaints.

Mondelez India Foods / Cadbury India related photos (300)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — cadbury silk oreo - oily and awful smell

 Pratiksha Bang on Jan 22, 2018
Hi,
I had received one Cadbury Oreo as a gift. But when I opened it, its wrapper and inner cover was oily and it also smelled awfully bad. I had to throw away the whole chocolate because of that.
The chocolate manufacturing date was 03/17 and it said one year expiry period.
Since the day I got it it's been kept in the refrigerator only.
I request you to take corrective action.

It is happening for the 4th time with me.
My friends have also experienced the same problem....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — insects in dairy milk 5 rs. chocolates

 VinayVJ on Jan 19, 2018
We bought 2 boxes of 5 rs. Dairy milk on 17/01/18 from vraj parlour, vraj vihar-7, prahladnagar, satellite, ahmedabad to be distributed in school on the occasion of our daughter's birthday. We received complaint today that from the school that several chocolates had insects in the product. It was a big embarrassment and my wife unfortunately returned one box left back to the shop. The parents and school may further escalate this incident further. The vraj parlour shop rather than discarding the box, kept it back for further sale. Kindly act to prevent further damage to the health of children who...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — expired celebration chocolates

 amalkottoor on Jan 18, 2018
Dear sir,
Last day i bought cadbury celebration (Barcode:[protected] and i found the inside chocolates date have been expired but the outer box has more months to expire. On the box its clearly written that best before date declared on the outer pack is within the best before date given inner pack but totally wrong happen. I completely lost the faith on this brand as most of them buy these well branded chocolates for kids and more care should be taken not to happen like this.
I would appreciate a quick resolution for this problem, so i can continue using this brand products and...
Complaint comments  Read comments Complaint category Products & Services

Mondelez India Foods / Cadbury India — stale foul smell from cadburys dairy milk silk oreo

 nikhilasura on Jan 9, 2018
I'm writing this only because I've lost trust in the product. Out family always preferred Cadbury's for every celebration, over other brands as there would be no compromise in the quality.
Yet, this is the 3rd time there was some oily smell coming out once the packet(DAIRY MILK SILK - OREO, 130GMS-Rs.170/-) was opened and some foul, stale oil kind stuck to inside of the wrapper. Its like the inside cover is dipped in some foul smelling oil. First 2 times when it happened I just thought it was due to some poor storing at the place though it was purchased from a hygenic place. Today when I...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — high price & less products

 Abhijit12345 on Jan 9, 2018
I had raised a complain at ingram consumer helpline but no action or feedback yet. Docket number 541350.
I need justification of the price for the contents of cadbury celebrations against the price of rs.259.00 inclusive of all taxes which is printed on the box. Kindly look into this matter & help the consumers with the price bifurcation. I would like to know if i am cheated or did i get value for my money by purchasing this product....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — worm in fruit and nut chocolate

 Deeps Gangadhar on Jan 9, 2018
Hi, i found a worm and worm eggs in the fruit and nut chocolate i purchased for my daughter from famous bakery in kadirur, thalassery kerala. Pincode 670642. It was really shocking to see the worm in such a branded company's product. I will never ever buy any cadburry product in my life. I will insist my family and friends also to stop buying these kind of chocolates....
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — cadbury dairy milk defective product

 manishsinghi12 on Jan 8, 2018
Hello,

I am manish singhi, resident of bengaluru and i had bought 5 dairy milks from patiala (Punjab) on 30th december, 2017. The manufacturing of the product was 05/2017.
It was evening and we were driving from patiala to nangal and was dark. I had gifted this to my 3 year old nephew and he finished one. The 2nd one i opened to have it and were shocked to see the product. It had gone completely dry and was tasting like rotten food.
Immediately, we gave a lot of water to my nephew, assuming it might reduce the effect after having. I have kept the bar safely and had...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — silk oreo

 lamskals on Jan 6, 2018
I bought a silk oreo yesterday, which had an offer from paytm for ₹100 cashback on movies, printed on its cover. But on opening, i realised that i was unable to read the offer code, due to smudging because of the oil from the silk oreo. The inner cover, on which the offer code is printed has always been sticky and oily from past experiences i have of eating silk oreo. So i am sure the manufacturers knew of this issue when printing the code on it. What is the point of keeping an offer if we can't read the code? And how do i get the code now?...
Complaint comments  Read comments [1]Complaint category Products & Services

Cadbury Dairy Milk — hazardous cadbury dairy milk chocolate

 pooja414 on Jan 1, 2018
The product was found defective on 01.01.2018.
Just opened the wrapper and it was in an uneatable condition as the color of the dairy milk was different.
Request you to refund the amount and look after the pertaining issue, else i will move to the consumer grievance redressal forum.
The product was packed in the month of august'17.
Email id: poojasonkar414@gmail.com...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — dairy milk dash

 developer djax on Dec 22, 2017
Dairy milk choclate is fully affected with fungus. It doesnt seems to be eatable. It has 12 months warranty. But it was packed in 08/17 and today is 12/17.. Just in 3 months how it could be like this. It is wasting the user money. How terrible people will feel when opened a pack and seems it was fully ugly and unhealthy to eat.
Bar code num :[protected]
Code a70824a
Code a70824a...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — cadbury fruit and nut

 Avni Chellani on Dec 19, 2017
I had purchased a cadbury fruit and nut chocolate from a store near my work place. After consuming pieces i noticed a white web like substance on the chocolate so i pulled it out of the packet only to see maggots coming out of it.
I immediately spat out the chocolate and preserved int in a sealed plastic packet as proof.
I request you to take a strict action against the company as this is not the first time that a person has found worms in cadbury....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — complaint against cadbury distributor

 ladvinay on Dec 14, 2017
Your distributor leys traders st. Inez panaji goa does not take orders of less than 10 pieces of each items. We have been taking stock from them for many years now. He is just dumping the stocks on the retailers. Is this the company policy or does the distributor does this at his end. At present we have stopped giving orders for bigger chocolates, as the stock will otherwise just pile up. Request you to kindly sort the matter out....
Complaint comments  Read comments Complaint category Pharmacy

Mondelez India Foods / Cadbury India — i'm complaining about bad tasting cadbury silk oreo [Resolved]

 amitt.pareek on Dec 13, 2017
I want to file a complaint against cadbury as i bought a cadbury oreo silk but it tasted very different from the usual taste and i think the quality of chocolate is not upto the mark and it’s not edible and i’ve complained regarding the same with the company. Till now i have repeated the same for more than 3 times and still there is no response from their side, my complaint number is s9467182....
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — foul smell and pathetic taste causing vomit after consumption [Resolved]

 Sandip Singh Rathore on Dec 10, 2017
My name is bikash singh...
Purchased a cadbury celebration, just after opening one of the pieces, the chocolate was in powder form with a real wierd taste and smell. Even though the expiry date of the chocolate is not over yet but looking at it, seems as if wrong manufacturing date is given. It's really shocking to have such an experience. I hated the first bite of it which made me suffer the entire night. Its amazing to see such quality standards be maintained by a reputed company like "cadbury"....
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — not replace my product since 5 months and not hearing my complaint

 Sahil Niswal on Dec 8, 2017
Dear sir iam the retailer my shop name = jaya general store, kaushambi, gzb, i took the rich dry fruit collection gift pack and silk miniatures gift pack . near about rupees 35000 in october 2016 and its expiry date is from 9months from date of manufacturing . when i was purchasing the gift packs distributor promise me that he will replace the expiry material or provide me some other material of that amount .But know he refuse me . i asked him many times to replace it but he is denieing of his words please provide me the solution of this matter as soon as possible . i bought from hindustan agencies,...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — cadbury silk not suitable to eat

 NikhilTiwari25@gmail.com on Dec 1, 2017
Hi team,

I am writing it to ypu as direct complaint about cadbury silk.

I have purchased cadbury silk yesterday and when opened the the packet, it looks very weird. It was a surprise to my wife which got spoiled because of bad quality.

I urge you to take appropriate action for same. Please find the snaps attached to get more clarification on same.

-nikhil...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — worms in cadbury dairy milk 'crackle' chocolate [Resolved]

 sprabhavalkar on Nov 27, 2017
I bought a cadbury's dairy milk 'crackle' chocolate bar today from a general store nearby ('shubham' stores) for personal consumption. When i cut open the package, i found a tiny white worm in the chocolate. More details below:

Date of purchase/incident: 27-nov-17
Store name: 'shubham' stores
Location: dhole patil farms road, kharadi, pune
Item details: lot - k70730, packaging date - july 2017, code: c8
Bar code:[protected]

Photos of the product attached. I have retained it in the refrigerator for submission to the relevant authorities.
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — received bad chocolates [Resolved]

 Puja Mandal on Nov 27, 2017
I visited mukteshwar, andhra pradesh and bought some cadbury dairy milk chocolates from there. All the 8 10 rupees chocolates are in bad condition and the expiry date hasn't even crossed yet.
Forget about the 80 rupees, thank god i haven't gave them to the children there.
Kindly check the product batch before you distribute it. You are a well known company, people value your product. So, kindly avoid negligence when you are in food business
Thank you...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — stinky and oily product oreo silk chocolate [Resolved]

 deepakguptakec on Nov 27, 2017
Dear madam/sir,

I bought a cadbury silk oreo chocolate today 25.11.17 with batch no[protected]. After opening the packet, i am surprised to smell this product as it stinks badly. It seems it spoiled and seems like very oily. And it also tastes too bad to eat. My throat starts infecting after eating it. If something happens to my health i will go to govt. Authorities.
Photo of wrapper attached. Shopkeeper also refused to return this product and asked me to contact directly you.

Kind regards,
Deepak gupta
[protected]...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — one missing shots [Resolved]

 rashmi.sharma on Nov 25, 2017
I am writing this complaint to inform you that today I bought a 10rs packet of Cadbury Shots. As I remember the ad they used to show that "2rs ka 2 laddu". So I was expecting 10 shots in the pack, But as I counted before eating they are only 9. And I am so disappointed. I wanna ask that in all 10rs packs is 9 shots are their or 10?
And if only 9 shots are their then please make it 10 shots because first thing its not balanced according to equation, as they tell in ad "2 rs ka 2 laddu" So it should be 10rs ka 10 laddu.
And second thing is it feels like you guys missed one shots in...
Complaint comments  Read comments [1]Complaint category Food

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