Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 35%
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Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

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Mobile:
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Additional info
Customer satisfaction rating
35%
Complaints
689
Pending
0
Resolved
238
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So far so good - The company responded to our notifications and is working on resolving complaints.

Mondelez India Foods / Cadbury India related photos (308)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — cadbury dairy milk product

 sumedh.dange on Apr 21, 2018
Yesterday i purchased dairy milk cadbury, the manufacturing date is mentioned as 02/17 which means the packaging is almost 2 months old, as per expiry product is in safe condition till 12 month but when i opened it, the chocolate was totally in bad condition, there was spots on chocolate & chocolate cubes were covered of brownish white nate.
Its really very bad experience.
Kindly action on it asap.

Thanks,
Sumedh dange
[protected]...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — non working of chocolate fridge

 virendragenstore on Apr 17, 2018
I am a retailer (Virendra general store, usmanpur, juhi, kanpur, up) my chocolate fridge is not working since 15 days and their is no response from agent as well the agency dealer. The agent has given a mobile number which is always switched off. I am completely amazed with such bad services and it was unexpected from such a multinational company. I request the authorised representative of company to please see to the problem as since 15 days i am not able to sale any product....
Complaint comments  Read comments [1]Complaint category Business & Finances

Mondelez India Foods / Cadbury India — chocolate cooler

 mayanksanjay on Apr 16, 2018
My chocolate cooler provided by the company is not working properly.
Asset number is ak4293. Please help regarding the service of machine. As it is the asset of the company it is the duty of the company to provide service. As if the chocolates get melted it will be damaged and cant be sold out. So its a request to show interest and help me regarding this by providing service for this. Thanks...
Complaint comments  Read comments Complaint category Other

Mondelez India Foods / Cadbury India — refrigerator not being provided

 Shabir Tramboo on Apr 16, 2018
I am running a well established bakery, sweets, fast food & restaurant outlet m/s delizia at town kulgam, near degree college, district-kulgam, kashmir (J&k) where i am selling all cadbury chocolates. I purchased the cadbury chocolates from district kulgam but i am not being provided any refrigerator / visi cooler for displaying the cadbury products and selling it in a good condition. I requested the supplier of cadbury products at kulgam town but he is not able to provide me the refrigerator.

Kindly look into the matter and resolve the issue.

Shabir ahmad tramboo
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mondelez India Foods / Cadbury India — freeze not working

 Tiente Sonthang on Apr 7, 2018
It's been a month convincing customer with melted Chocolate, but for how long can I do that, now my shop is popular in Vijay nagar as melted Chocolate seller, 100% of my chocolate customers stop coming to my shop, because of your careless and hopeless customer care service, fad up of calling C care I don't have time to miss call.

what is the use of investing my money on chocolate. Why not investing in some hot selling item, ? I have worth of Rs.[protected] in my stock. kindly take it back your chocolate I want my money back.

Find the attachment

Sanjeev...
Complaint comments  Read comments Complaint category Department Stores

Mondelez India Foods / Cadbury India — complaint regarding bad quality of cadbury dairy milk

 TruptiSPatil on Mar 17, 2018
Yesterday i purchased dairy milk cadbury, the manufacturing date is mentioned as 09/17 which means the packaging is almost 6 months old, as per expiry product is in safe condition till 12 month but when i opened it, the chocolate was totally in bad condition, there was spots on chocolate & chocolate cubes were covered of brownish white white powder....
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — fridge isn't working [Resolved]

 Gautam Chandak on Mar 12, 2018
It's hard to do day-to-day business activities due to the inconvenience caused by your cadbury fridge.

I need an urgent help as it is affecting alot and a loss in daily business is occurring due to its operational stoppage.

Hoping for an immediate response do contact and take an action on behalf of it as due to it our sales are also going down.

Address: durga medical, new vill road, jorhat-785001, assam, india
Mobile no: [protected]...
Complaint comments  Read comments [2]Complaint category Refrigerators

Mondelez India Foods / Cadbury India — stinking silk oreo [Resolved]

 Antika arora on Mar 12, 2018
I bought 2 silk oreos yesterday. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. I checked the ecpiry date but it was not expired. Taking in sight, high prices of orep silks, i want an apology as well as replacement of my chocolates that too as soon as possible....
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — cadbury 6.3 gm [Resolved]

 sunny1106 on Mar 12, 2018
Hello my name is prashant yadav
Cadbury is most trusteble brand in choclate but sry by inform u the trust was break of many tm. This tm today i by the cadbury and open the rapper i saw the human hair in cadbury 6.3 gm m shock that of see it becouse i trust of this brand but that tm i was unhappy for this so plz resolve this problem i have click some pics of that and attached. Plz eslove this problem immedetly other wise i have some action of it.

Prashant yadav
[protected], [protected]...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — worst and harmful chocolate

 Rutzzz on Mar 9, 2018
In cadbury dairy milk fruit and nut worms kind of insects are found and by eating that chocolate unknowingly death of child took place due to growth of that worm in the intestine so expired goods are served and quality is getting worst. And the chocolate chocolate with worms in it is curse for the society the photos as proof is also given below please take strict action for such thing..!...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — about insect found in your product [Resolved]

 Rutzzz on Mar 8, 2018
In cadbury dairy milk fruit and nut worms kind of insects are found and by eating that chocolate unknowingly death of child took place due to growth of that worm in the intestine so expired goods are served and quality is getting worst. The taste of the dairy milk is not the same that too it's price is inappropriate but the quality is worst in the price that they are taking and such worms found in the chocolate is the worst thing which is harmful to the society it's a request to take several action against this thing as soon as possible. Thank you...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — not yet received the payout (p7-visibility)

 nasinaz77 on Mar 8, 2018
We (Hyper budget the hyper market-kondotty) are one of the leading retailer store in malappuram, kerala. We have been in the market for the last one year.
This mail is to inform you that we have not yet received any memo about the scheme 'p7/perfect seven' that you have allocated us after a successful awaiting. One of your staff member mr. Pradeesh thankappan has collected the needed documents from us. The total payout is 5% of the purchase. Thus we kindly request your attention towards the above mentioned....
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — cadbury raise milk improper taste and improper colour [Resolved]

 Kunnu4u on Feb 27, 2018
Cadbury raise milk improper taste and improper colour, seemed to be as if it is expired and packed in new packing.
It's having no taste and aroma of cadbury.
I will lodge a complaint against against cadbury in court if this thing is not resolved.
I have kept the chocolate packed and one more of same kind unwrapped.

Regards
Kunal sharma
[protected]...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — hot chocolate and cocoa powder

 kruti shah on Feb 23, 2018
This is not actually a complaint but a suggestion. Could you please come out with refill packs for the hot chocolate and cocoa powder. Seeing all the plastic unusable empty containers made me realise how your company can take one step towards being environmentally friendly. I don’t know the logistics or the feasibility of the idea but your product is not very price sensitive. It is pratically the only indian product in this segment.

Thank you for taking the time to read the message...
Complaint comments  Read comments Complaint category Products & Services

Mondelez India Foods / Cadbury India — about reimbursement of sales made by retailer [Resolved]

 Jagdeep90 on Feb 21, 2018
Hi,

I owner of m/s fresh basket owned a store in mahesh nagar, ambala cantt, haryana. I was getting additional rembursement from company on target sales from 2016. But it stopped from november, 2016 incidently however i am entitled to it and company owed amount to me, i confirmed that.
Due to 100s of requests i made to company person name harshit, now he stopped replying.

The company with such a good reputation can solve this matter in no time because they dont want to trouble retailers.

I hope that such problem would be solved in no time as...
Complaint comments  Read comments [4]Complaint category Food

Mondelez India Foods / Cadbury India — dairy milk crackle

 Eeti Bhardwaj on Feb 18, 2018
Every kids have grown, eaten cadbury products. I am also of those who love cadbury since childhood. My personal favourite is dairy milk crackle and i have only one complaint regarding dairymilk crackle that why don't you manufacture crackle in bigger packs? Please make bigger packs of crackle. I would be very if you consider my complaint.

Thankyou....
Complaint comments  Read comments [2]Complaint category Education

Mondelez India Foods / Cadbury India — dairy milk cadbury quality issue

 SJR123pari on Feb 16, 2018
I purchased dairy milk cadbury from one of shop in nashik infornt of sony gift shop at shalimar. I was about to share it with my daughter but when i opened it that was not chocolate silk known for instead it was like powdered form and brittle. When i pressed that it turned into brown powder like substance, though it was not expired.
I have been a regular customer of cadbury that's why i know it was just some mistake. May be that product is duplicate version of original dairy milk.
So please kindly make sure these things don't under the image of product of our company.:)...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — cadbury dairy milk silk oreo not fit for consumption

 Kanishk pratap singh on Feb 15, 2018
I bought 4 Silk oreo's (on 9 feb'18). Code-170711 A1, Pkd-07/17, Mrp-75, Barcode[protected]. All of them had a pungent stench of oil when its outer covering was removed. The chocolates themselves were smelling too and were not fit for consumption. A complaint was filed on 10 feb'18 via phone, Complaint No.-S9651491. Till now no action has been taken. This is my worst experience with chocolates, a company like Cadbury should maintain it's product quality and customer service. Definitely, I am not going to buy Silk Oreo ever again....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — company [Resolved]

 jobii on Feb 10, 2018
Dear sir,
This is prem chandu from chinni enterprises hanuman junction
Sir we are holding the company cadbury since 8 years long
Very confidentially and sincerely and ruling our targets very
Frequently, and since from 2 years we have achieved the target.
But from last 7 months there is no response from the company
Persons

The main problem that we are facing was that the
Company persons are very irresponsible and they are not doing
Their duties upto their mark. And the company persons are not
Coming to...
Complaint comments  Read comments [2]Complaint category Business & Finances

Mondelez India Foods / Cadbury India — silk

 Ayush Shakya on Feb 7, 2018
The valentines day special edition silk is nowhere to be found. I've searched dozens of shops in my city but they all say, it didn't hit the stores. It's out of stock on amazon. And that too, they force us to buy in combos. We aren't allowed to buy single piece. Good work cadbury, first you make such a wonderful ad and a great product and then restrict us from buying it. There's not a single shop where i couldn't find it. Chocolate day is just 2 days from now. And our very favourite chocolate company hasn't dispatched our most awaited chocolate. Very disappointing....
Complaint comments  Read comments Complaint category Food

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cadbury dairy milk product
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refrigerator not being provided

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