Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 36%
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712
COMPLAINTS

Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
36%
Complaints
712
Pending
4
Resolved
253
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So far so good - The company responded to our notifications and is working on resolving complaints.

Mondelez India Foods / Cadbury India related photos (321)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — refrigerator provided by company is not working

 Muskanjain26 on Jul 20, 2018
We are retail store selling Cadbury chocolates but the refrigerator provided by company is not working at all. Inspite of complaining the company is not responding . Even the person who came by calling on toll free no. didn't mend it properly. Hope to get respond soon. We are suffering from past 4 months. Chocolates are getting melt due to high temperatures....
Complaint comments  Read comments Complaint category Electronics & Appliances

Mondelez India Foods / Cadbury India — plastic part inside chocolate

 lidwin crasta on Jul 14, 2018
While I have relished eating Cadbury chocolate for the past 31 years, it is frightening to find plastic part inside Dairy Milk Fruit and Nut chocolate.

Attaching photos for your reference and further action.

I have lost my faith after this horrifying experience and would abstain from eating Cadbury and propose the same to my near and dear ones....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — cadbury dairy milk chocolate rs 5/- variant.

 Monisha Devnani on Jul 11, 2018
Dear Sir we have been regularly buying Cadbury dairy milk chocolate ( Rs 5/-) from the provision store near our office. The chocolate comes in a super packing and inside the chocolate looks like it is very old and looks corroded !!! It looks expired or it has been wet and has fungus like things on it !! It is really shocking that such a huge brand sells cheap stuff like this !!! I’m going to put this on social media and make people aware of the substandard rubbish of products that you are selling under such a big brand name !! It is really shameful. Is there no Quality check ??...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — irregular distribution and supply of cadbury products

 akshayns07 on Jul 1, 2018
Hello,
I, mr. N. K. Suresh, am a proprietor of a provisional stores in k. K. Nagar, chennai. My business firm's is biji shoppee. I am a regular customer of cadbury products. Few days back our cadburys agency got changed to mondelez india. At the beginning they delivered the chocolates as well as other cadburys products. As soon as we finished the payment of the products they have undertaken order of cadburys products 1 month back. But we haven't received the products yet. Very poor service from the mondelez india agency. Please take necessary actions regarding this and provide me a good...
Complaint comments  Read comments [1]Complaint category Business & Finances

Mondelez India Foods / Cadbury India — cadbury gift hamper

 Siddhant Toor on Jul 1, 2018
I got a message that was from cadbury india in which it was written if you do a survey you would get a gift hamper from cadbury india. At the end of the survey it said me to whatsapp that message to 15 ppl and i also did that but after that he retold me to do it again and it was not moving forward from that webpage. It is veru unsatisfactory from your side and is not acceptable from such a big company i would like you to give me my hamper for which i am eligible. Doing such things is just a harm for your company as your companies name is on stake....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — cadbury dairy milk silk chocolates

 Komal Nathani on Jun 29, 2018
I bought 3 dairy milk silk worth 65 before 2 days on 27-06-18 from local retailer and today on 29-06-18 My 4 year son tore the pack and start eating it he ate half of the chocolate but what I saw there was worms in chocolates
I m literally scared wen did I need to rush to doctor it could be very dangerous for him..I will spread the picture of half eaten chocolate by my son on social media would tell everyone dnt buy such rubbish product...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — complaint regarding quality of cadbury chocolates

 dipti naik on Jun 29, 2018
Hi
We are a regular customer of cadbury products.
Regret to inform you that for the first time we had a very unpleasant experience.

Recently we bought a 'cadbury celebrations' pack, to our surprise when we unwrapped both the dairy milk and 5-star chocolates, the milk chocolate inside had a very brittle texture and the 5-star had holes in it, hence couldn't be consumed.
The product that we got was a complete let down to the quality that we expected from the company.
Hope you look into the matter and take the required action.
For reference we have...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — company is not providing me the chocolate fridge i am a retailer from 2 years my selling is awesome

 ashapura provision stores on Jun 25, 2018
Dear sir
Shop name : ashapura provision stores
I am from mira road and my wholesaler is akash marketing mira road
Sir i am purchasing cadbury from 2 years and my selling is very fast
But this wholsaler is not providing the fridge to me
He has taken the request but not proceding it further
Sir please reply beacuse now the water is going over head
So please help
Or we will stop selling cadbury products
Regards
Mohan shah...
Complaint comments  Read comments Complaint category Refrigerators

Mondelez India Foods / Cadbury India — fungus in cadbury dairy milk silk

 Srinivas Marry on Jun 22, 2018
Hi, yesterday (21st june’ 2018) bought two cadbury dairy milk silk from local store in mumbai and when i teared the wrap, found that chocolate is in white colour powder type. Then i opened second one, the same found in other chocolate too. Also, attaching the photographs for your information. It can be harmful and may cause any illness.

Kindly revert on this grievance or else have to go with further course of action.

Thank you.

Srinivas marry
[protected]...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — cheating by cadbury perk - one piece is missing in packet

 Sharad Pagar on Jun 17, 2018
I have bought this cadbury from a reputed medical (Evershine) in vasai,

Complaint description - one piece is missing a packet in perk cadbury (Expected pieces is 2). This happens many times but i am sharing the description of single incident.

Prdouct details for analysis -
- code m71230 s, pkd - 12/17 a 4, mrp 5 rs.

Kindly see photogrpahs for details description.
Expectation - details of action taken to eliminate this complaint. Share actions taken which will avoid this issue in future.
Refund amount as much as you want i have claimed...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — monster in monster gems [Resolved]

 Bilstin on Jun 10, 2018
Worst experience with cardbury monster gems. The photo explains all.

We had found worms in the chocolates bought for children. This was bought from kalyan hyper market.

Few of the chocolates were also consumed by the children too. This is absolutely not acceptable as it affects the health of children and that too from a reputed mnc.

With this experience i will be never again opting for a cardbury products.

Regards
Bilstin de geo
Mob: [protected]...
Complaint comments  Read comments Complaint category Food

Cadbury — eroded cadbury gems [Resolved]

 bwricheek on Jun 9, 2018
While eating cadbury monster gems (Images attached) suddenly, i found a choco candy which was damaged, eroded and danked, presumably infected by fungus. This is too much annoying for a consumer regarding his/her health issue. The respective images are attached herewith. Kindly do the needful to sustain product quality in order to maintain one's health okay....
Complaint comments  Read comments [1]Complaint category Products & Services

Cadbury India — cavity gems burning plastic smell [Resolved]

 reddymalli2 on Jun 9, 2018
Hi,
Today (8.6.2018) i bought 2 gems packets for little niece..
As she is just 2 years old she couldn't find the smell and ate half of the pocket i just tried one and it was same as burning plastic and like medicine smell..
How a reputed company loke cadbury india cheats innocent kids
The two pockets have expiry date...
Code and mfg dates:
P71218a1 and mfg 12/17......
Complaint comments  Read comments Complaint category Kids & Baby

Mondelez India Foods / Cadbury India — dairy milk chocolate found in very bad condition in packet of april 2018 [Resolved]

 Manu Maheshwari on Jun 9, 2018
Dear sir, i bought a dairymilk chocolate worth 10 rs. From my company canteen on 9 jun 2018, my company is situated in greater noida, uttar pradesh. When i opened packed i found chocolate in very bad condition having white pittings, deformed condition, smelling very bad. Product was looking very unhygienic to eat. I am sharing pictures having product condition, bar code information, mfg date, place everything. Product was stored in refrigerator and mfg date is also not very far that is april 2018. Please look in to the matter. I couldn’t eat the. But i am keeping that with me for short time in...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — chocolate

 Rahul Saraff on Jun 6, 2018
This matter is of 19/05/2018

I received dairy milk silk as a birthday gift and found
White holes everywhere in the chocolate.
Consumed a bite last evening, suffering from loose motion.(on 06/06/2018)
It's a pack of 150 rupeess cadbury dairy milk silk.
I have attached images below in this complaint . Please take some action against this regard.

I have contacted them through email id but they are talking round n round nd not giving any proper assistance ....
Complaint comments  Read comments Complaint category Food

Cadbury Dairy Milk — complaint about product bought [Resolved]

 sanju951 on May 31, 2018
I bought 2 cadbury dairy milk chocolates which when opened for consumption were half of the original quantity with irregular shapes. Both of the contents were tampered.
I have been a customer from a long time and last time when this happened i was not helped on call instead said that it is not an issue... This time if not solved i will be complaining to the consumer forum.
So kindly resolve it at earliest....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — i am complaining about harassment from your services regarding visi coolers [Resolved]

 Piyush chabra on May 26, 2018
I am living in ludhiana punjab my shop name is. Nand genral store i am your old custmer of cadbury items. From three or four month i am very harash from your services regarding visi cooler they cannot change the visi from about two months voltas company service man tell me that the visi is dead it cannot re genrate they ask me that the company sales man or so can give the authority to change the visi cooler this regarding i ask to take action...
Complaint comments  Read comments Complaint category Department Stores

Mondelez India Foods / Cadbury India — cadbury silk oreo chocolate fully distorted [Resolved]

 anjalidilip on May 16, 2018
We purchased a cadbury silk oreo chocolate for rs 160. When we opened, it was fully distorted and we could not eat it. When complained to shopkeeper, following things were told to us

1) now that chocolate is opened, company may not accept the complaint. This is very funny. Unless we open it how do we know that it is faulty. Or company expects that we should do x ray like checking of each chocolate!

2) this is due to melting of chocolate in hot summer and is normal phenomenon and you must accept this. This is ridiculous. We expect that such a big company must ensure...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — regarding and replacement and quality [Resolved]

 Sanket@1991 on May 14, 2018
My self sanket modi from ganesh provision akola
Here my some replacement of products are there and distributor is not providing service also there is some quality issue in chocolate perk regarding sum bad smell
It happens many times the sales person took order and from 1 month my issue of replace not solve so
Wat shud i take action
Plz reply me as soon as
[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Mondelez India Foods / Cadbury India — customer got ill by eating perk from which worms were coming out [Resolved]

 Akash 20 on May 13, 2018
I bought a perk from a general store in indore and after eating half of it when i opened it further it was seen that worm was coming out of it and has eaten the chocolate as well. I felt sick after having the same. I have already had a word with my lawyer and will be filling a complaint against the company in consumer forum. Its a bizarre from a brand like cadbury and there fore, i am already in words with few media houses to look into the same.
Let me know, if there is any legal team that i need to get in touch with for the same, or else i will be sending a legal notice directly to the...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

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