MoneyTap — Complaining about harassment of loan repayment without any amount transferred from them

I have been withdrawn amount from money tap credit line on july2023.the amount deducted from credit line but not transferred to my account. I have been raised a ticket regarding the transaction. They said it may take 48hrs to credit in to bank. But even 20days the amount was not credited. But on 9th August they shown in their app that amount transferred successfully. But no amount was credited in the bank on 9th August and onwards. I had raised complaint again and asked them refer their records regarding transaction. And also requested to close my account in their records. But no response from them. And without lending amount they continuously sending messages to repay EMI. And finally they sent a message that they are going to take action on me . Sir without borrowing amount how should I pay EMI. Please take necessary action on their fraudulent activities and do favour to me. Sir I have been sent my bank statement also for their reference to their mail id. But no response.