MoneyTap Complaints & Reviews

I have been using moneytap credit service for the past 5 + years. around nov 2024 I was told to that I need to migrate to rbl app for instant cash withdrawal. when I checked today on rbl app, my credit limit has decreased from 546000 to 55000. I wonder why? I hope this doesnt impact my cibil and also would like to know the reason behind decreasing limit.

Harashmenting by moneytap agent-[protected], [protected],

I missed my emi this month, (Only 1 EMI) May 2024 due to an unexpected emergency. I communicated on email, whatsapp and sms that I will make sure not to carry over the Emi missed beyond 20th May 2024. Still I constantly get threats on messages and emails. I do not attend calls because I have an anxiety triggered breathing disorder. I don't attend any calls from unknown number. Now, one guy demands 2000 extra for visiting charges to make collection. Another fellow sends a document that is very clearly fake with threats. I email the company, try to reach them on Facebook to see if these guys are really related to MoneyTap. But no response. Most of the time, I have paid this emi a week ahead of due date. Since takeover by freo, the service has become really a nightmare.

I am writing to express my deep concern regarding the late fee charged on my recent bill, despite the fact that I made the payment well before the due date.

On 20 feb 2024, I made a payment of Rs. 6720 towards my (*********) account, which was due on 05 Mar 2024. However, I was surprised to see a late fee applied to my account statement dated 05 Apr 2024, indicating that the payment was received after the due date.

I have attached proof of payment for your reference, clearly showing that the payment was made prior to the due date. Given this evidence, I believe the late fee was unjustly applied to my account.

Although, i accept that i have failed to pay the EMI of Feb month on time for which i had already paid the late fee & bounce charges on the month of Feb, for same i have attached the screenshots also.

I kindly request that you review my account and remove the late fee accordingly. Additionally, I would appreciate it if you could ensure that such discrepancies are avoided in the future.

Also, i have marked multiple complaints mails but no satisfactory response received yet, need your attention on urgently because next EMI due date is on 05 Apr 2024.

On date 13.04.2024 they deduct Rs. 500 from my account which was extra charged, neither they responded on mail even after mail marked to Grievance Redressal Officer ( Anjali Panwar / [protected]@moneytap.com) & so many reminders.

There third party collection team also harassed on call & msgs. They started threatening on call & msgs even after 2 days of due date. Some other loans are also running but they did not harassed as moneytap collection team did.

Money tap constantly calling my contact detas and my relatives. They actually harassing them and spoiling my name in relatives and friends by using fraud word Moneytap loan app harassing my family member and abusing them to paying the loan...

I was paid all dues on time but Rs.7500 Ecs Bounce Charges applied on my account .Moneytap cheated me. Its fraud Company. Revise negative balance at my Bank account .

Note : During period September 2022 to December 2022

Registered Mobile Number : [protected]

Mail id : [protected]@gmail.com

I Paid all the dues on time but why they put bounce charges Rs.7500. They were cheat with me . very fraud company moneytap. Many times raised complaint not response. Issue

Registered Mobile No : [protected]

Dear sir i pay my all emi then after i apply for new loan it will show that you take the higher loan please contact coustmer support but your coustmer care is always busy then how i will take the loa

I have paid my loan in foreclosure yesterday but not updated yet and this is not the first time I face this two months before I paid my loan in foreclosure but till not updated I complained but no response if this time same thing goes to happen I will file a case in consumer court and I will not pay rest EMI s...

My limit transfer blocked please unblock me
My emi 2 weeks delayed but repayment done ✅
Time to time repayment rahega iss baar needs every month transaction all the best app but please my help me with solution my problem 🙏🏻😭
My limit transfer unblock me

Email id is - [protected]@gmail.com...

I have applied a personal loan through this app last month however that time they shows the status as pending for approval. However last week I got a mail from this app and says that your loan amount approved and the same is credited to your account. But when I checked the details in app it was mentioned as the amount transferred on 7th Nov however I didn’t get the money so far. Also they initiated the EMI through auto debit option and I got a message that tomorrow is the due. Please help me with this.

Today my friend got a message from your recovery agent, Moneytap hacked my contact list and send message, disclosed loan details to him. I am attaching the screenshot of the chat and call record with that agent. I want Moneytap to take action to stop this illegal recovery activity otherwise I will inform this to RBI.

Agent Name : Arjun
Agent number: [protected]

I am getting calls of recovery agent from money tap for loan which i have never taken, seems to be fake loan provided by you to someone else on my tempered documents without my knowledge /consent due to this my CIBIL score is affected .MY pan NO is -AMZPY8014F.Pls help and resolve this issue at the earliest.My Contact Details -Name Ajay Singh Yadav, Mobile No-[protected].

I am getting an unnecessary call from the money tap control regarding the loan recovery.
I am not borrowing any money from money control and not guarantee.
Still I am getting a daily call from money control. I don’t know how they got my number.

Please look into this matter as soon as possible

Thanks
Anil

My name is Ashvi, I am getting dalily alot of message from this company. The message say Hi Sushil
My name is not sushil i never signed up for this company and i do now want any loan from them.
I have already sent email to their email address twice still i am getting messages.
I tried blocking the contact but then i still get from different id/ Please help

Sir mera moneytap me koi loan amount pending nahi hai fir bhi mere cibil me TRANACTREE Landbox ka loan amount 3432 Rs Overdue dikha Raha hai plz closed my loan account no= 1108980U

Money transfer problem sir. Contact no [protected]. [protected]

I have been asking these [protected] to block my number into their database a d stop all promotional sms but they are not even replying me and still i am getting sms, and calls

I have been withdrawn amount from money tap credit line on july2023.the amount deducted from credit line but not transferred to my account. I have been raised a ticket regarding the transaction. They said it may take 48hrs to credit in to bank. But even 20days the amount was not credited. But on 9th August they shown in their app that amount transferred successfully. But no amount was credited in the bank on 9th August and onwards. I had raised complaint again and asked them refer their records regarding transaction. And also requested to close my account in their records. But no response from them. And without lending amount they continuously sending messages to repay EMI. And finally they sent a message that they are going to take action on me . Sir without borrowing amount how should I pay EMI. Please take necessary action on their fraudulent activities and do favour to me. Sir I have been sent my bank statement also for their reference to their mail id. But no response.

I have not the payment so your customer care will harress me like this I was not knowing. But now I will be complaining to RBI about your act. Don't worry I will be fully assured that your app gets closed.