MoneyTap — emi debited even after 2 months of complete loan foreclosure

I have paid entire amount pending for my loan with moneytap on july 26, 2020 but still the app shows that amount is due. I have mailed them 4-5 times, yet on 5th sep, they have deducted emi from my account without my consent and knowledge.

I tried multiple times reaching out to them via their email id - [protected]@moneytap.com but nobody is responding to it now.

This is fraudulent and ignorant of them. I need my money back which is debited and need the account to be foreclosed permanently. Please help me as this is no way a financial app serves the customer.