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MoneyTap — Foreclosing loan

Multiple times email was sent from 19th July's with the request to foreclose the loan, but i never got a reply, now they're not allowing me to send an email or raise a request.
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Hi,

We wish to reiterate that we are unable to find your details here.

We request you to help us with your registered email address for further assistance or you may also write at [protected]@moneytap.com for any assistance

Regards
MoneyTap
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