MoneyTap — foreclosure of loan account not yet cleared by moneytap even after paying full amount

Address:	Bangalore, Karnataka
Website:	www.moneytap.com

Hi guys, i am customer of moneytap since last august 2018, i have taken loan of 1.11000 rs in which i have paid emis of total 8 months and later i requested moneytap to foreclosure to which they have agreed and sent me the final amount to be paid. So i have paid total sum on may 2019, but till date my loan account has not yet closed and it has got updated in the app that i have paid emis part for upto jan 2021 it means out of 36 emis still i have to pay 7 more emis. I have been keep on emailing to moneytap but their response is only one thing they have forwarded the issue with concern dept. And will revert once they get update like this it is keep on going since may 2019 but as on date not even my account got closed and one thing more is as we register ecs system with moneytap they are deducting the charges of 300+gst 18℅. Like this they are holding the amount in the bank account which is reflecting to moneytap i don't know kw when in the app it is showing that emi is paid till jan 2021 then again money is being deducted in the name of ecs charges.

Dear moneytap what is the issue that you are letting your customer this much trouble that because of this almost everyone personal life is also affecting because of not sleeping and tension as even after paying the emis and full amount still you are not giving clearence to your customers.

Better to stop service if you are not able to be in support of your customer who have trusted in your faith. But unfortunately we are getting betreyal.