MoneyTap — foreclosure payment done but loan not closed, one emi extra debited from account and no body replying on mail

Dear sir/ma'am

I had requested to foreclose my loan from money tap so they below mention amount requirement informed by money tap on 17th july

Loan number dmi[protected]
Amount -12187.6/-

Loan number dmi[protected]
Amount - 54237.85/-

On 19th i had paid all amount after deduction of late payment and bouncing charges as earlier one time emi got bounced on loans as well as i had requested for the waiver for late payment and bouncing charges but same is not waived by then and clearly denied on 22nd july.

So same day rest late payment and bouncing charges again paid by me and details successfully shared with money tap on email.

On 24th july i had received the mail from money tap where they informed me that loan will be closed in next 6-7 days..

So after 7 days on 31st july again i wrote a mail to them and given multitude mail to them but are not replying to me and still my loan is open,

On 5th july again one emi debited from my account which amounts still not refunded and no body responding on mail.

Request you kindly help to provide me refund of one emi of both loans with interest.

Overall as i feel money tap is a official robbery adda where they are taken benefits of customer circumstances as they are charging 28% per annum also not provided you quality services.

Thanks
Vikram shukla
[protected]
[protected]