MoneyTap — Loan not closed even after paying foreclosure amount

I had requested for a payment link to foreclose a personal loan for which a link was sent and I made a payment for the amount which would include all the charges and outstanding amount required to close the loan. The payment was made on 22nd January and I was informed that the foreclosure would be updated in the app and no more EMI will be deducted going forward but none of that has happened. I’m still getting notifications for the upcoming EMI and no payment info updated in the app. Please help.