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MoneyTap — MoneyTap is not deleting my Account

I have sent MoneyTap multiple emails and also called on the given number on the website but there is no response from them.

I haven't used MoneyTap for more than a year and found out it has been affecting my cibil record to which I requested to close the account but I haven't received any response from them.
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Hello Kunal

We would like to update you that We have already processed the request to cancel your account.

We request you to allow us today's time.

Thank you
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