MoneyTap — NOC delayed

Waiting for my foreclosure NOC about 7 months till now i haven't received any NOC regarding foreclosure, when I mailed them they say it is under process and it will be resolved in 15 days, what a shame on this company. Despite paying total loan amount i lost around 7k which is of bounce charges.Account is still active in my cibil report which is affecting my cibil score.
Please issue my NOC and close my loan.