MoneyTap — want to foreclose a loan and the customer service is making me go round and round

Address:

Moneytap..Sigma Soft Tech Park, No. 7, Whitefield Road, Banglore.

I just don't understand why they stalling the process sending the same info over and over again.
The loan started on 27/04/2019 and i am paying it over a year now.

I requested them to help me closing that loan account and some lady named nivedita keeps replying with the same info stating 'thanks for reaching out.

As per dmi finance's policy, foreclosure can be allowed only after a minimum of 3 monthly emis is paid. No foreclosure is allowed before this period.

Please note:

1. For any app to bank account transfer foreclosure, 3% is levied on the principal outstanding.

2. No part prepayment is allowed.'

I am sick and tired of explaining her that i just want to pay it off and it's been a year so i know what is what, but seems like it keeps falling in deaf years.