| Address: | Surat, Gujarat |
| Website: | www.mongoosekart.com |
On 14th june 2023, I made an online purchase of ss-9801, a white anarkali with dupatta. . Which costs Rs 2749/-. However, I am deeply disappointed to inform that the product I received does not meet the promised standards and specifications as described on this website and After-Sales service is not as expected, what the company conveyed was straight opposite to what they said after the product was been received and not only that, only pre-payment available no COD. When they got the payment, they started ignoring my messages.
I have requested for return and refund but didn't get any proper reply..
And I've contacted via Instagram, whatsapp, email and even requested for return option which was available in the website but they are saying for some products there is no return which was not mentioned earlier...before ordering, when I enquired about return policy, they said we can return it before 7 days if there is any fault...but they did't mention specifically that it is "applicable only for some products" and after when I bought the product, they are not responding properly..no email confirmation..no order ID..nothing...not only that, the quality of the dress is not upto what I expected either. "QUALITY IS VERY POOR"
If that so, how can customers trust this company?
This company is literally a FAKE COMPANY.
I kindly request to take strict and immediate action against Mr. Shaunak Mehta in which I made a payment to.
Some of the screenshot of the chat, payment details and product details are attached below for your reference.
Please I suggest all the customers not to buy
Clothes from this FAKE COMPANY.
"TOTALLY DISAPPOINTED AND IRRITATED"
Anyways, I want my refund with an immediate effect.
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