[Resolved] Monsterindia.com — none of the email ids work and reporting a terrible experience

Pearl Sahu

from Gurgaon, Haryana

Address:

120018

Dear team at monsterindia.com,

Despite several attempts to reach out to monster india over the past 4 to 5 months, i as a customer haven't got a single positive response. Not just that, but yesterday under the name of monster.com, an amount of rs.5000/- got debited from my account with the purpose of refund of an amount of only rs.1770/- by just entering a few details under the guidance of "accounts team of monster india".

My question is how is that such internal details are known to scammers and frauds who have the courage to take money under the name of monster.com. They use monster.com to cheat and am sure it is encouraged internally somewhere. Such details must be confidential to the organisation.

The person i was in touch with, mr. Dayyala prasanna hasn't responded since the payment was made. Your customer service is terrible and impolite. They can't be even reached through the numbers you have provided.

Kindly track all mails under the email id [protected]@gmail.com to prasanna. [protected]@monsterindia.com. I understand that you are a national level job platform but kindly don't make your clients lose faith in your services. That is the biggest disgrace to an organisation.

I know this mail may be spammed by your busy employees, but i will still give you the name and the number of the person who contacted me.

Name: ajay tiwari
Number: [protected]
Accounts department
Location: hyderabad and bhopal (As said by the scammer)

Kindly maintain your confidentiality to save your company from scammer and fraud cases before you start losing your clients. Incase of any further information regarding the issue required, please let me know.

Ps: let me know the refund process for my transaction of the amount i had paid for the services. I am sure you have the details though nothing was every done to serve you customers. Order no.: 2471185

If you can track down the scammer and the fraud, you could save yourself from losing more clients of yours in the near future.

Regards

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Mar 16, 2019

Complaint marked as Resolved

Monsterindia.com customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Monsterindia.com Customer Care's response Dear Jobseeker,

We thank you for writing to us.
Please note Monster does not authorize any agency/partner to collect fees against job offers.
Monster always recommends you to be alert & verify the legitimacy of offers of such elements seeking any kind of monetary/ financial considerations from the jobseekers for any job offer(s)/services and also be cautious towards any job appointment confirmation without any interview with the prospective employer.

Monster shall not be a be responsible or accountable for monitoring any transaction between you and any third-party.

For your own security, please cease all communication with the entities claiming to represent this employer. If you have provided them with any personal identification information or have proceeded with the employment opportunity they presented to you, please consider contacting local law enforcement to inquire about the appropriate precautions you may need to take.

In case of any queries, please contact us [protected]@monsterindia.com

Thanks & regards
Fraud Prevention and Customer Compliance