[Resolved] Monte Carlo Fashions — defective pullover... kindly look into the matter | |||
Dear sir, I am loyal and regular customer of your brand for last 20 years. It is very sad that after using your brand for so many years i got such a poor behavior at your premium outlet and which left me with no option but to write this letter to you I purchased a charcoal grey pull over from janakapuri district center outlet in december 2018 Monte carlo fashion limited unit 3 The pull over turned out to be defective piece as it has lot of loose wool creeping on it. I went to exchange the defective piece but counter sales person told me that he would get it alright and he got it alright, but after few days again the same problem arose…. I have many pullovers of monte carlo and using them for years….. But nothing happened…. Which made me loyal to this brand…. But now this pullover is defective…. I went again to get it replaced…. But the manager simply refused to change and when i told him that this pullover is of no use to me as it is defective, he simply asked me to leave the sweater or take it as it is and that he would not do anything about it. I have left the pull over with the manager at the store. I have written mail at [protected]@montecarlo.in but no response till now... U r requested to look into the matter at the earliest and replace it. Sindhu aggarwal [protected] Was this information helpful? | |||
Apr 13, 2019 Complaint marked as Resolved Monte Carlo Fashions customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 Monte Carlo Fashions Customer Care's response We would like to inform you that pilling is a natural property of wool and there is no guarantee of pilling on our products, the same has been mentioned on the invoice also. Pilling remove is the only solution. We are sorry to inform you that we are not able to arrange the replacement in this case. | |||
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+91 16 1504 8700
+91 81 9692 2333
B-XXIX-106, G.T. Road, Sherpur, Ludhiana, Punjab, India - 141003
I have been using Monte Carlo pullovers from last 20 years
this is not the first pullover I have bought but no problem has occurred till now to other pullovers.
I hardly used this pullover, I bought it in December and the problem started occurring in January so I visited the store in January but the counter sales guy told me that he would get it alright, and he got it alright, but after few days gain the same problem arose….
I have used this pullover the same way i used other pull overs...so it clearly shows that this is defective pullover...
Kindly refund our money or have it replaced...or connect me to your senior who can take call on this..
The pullover is with the store manager
Sindhu