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Monte Carlo Fashions Complaints & Reviews

www.montecarlo.in
2.4
Updated: Nov 30, 2024
Complaints 167
Resolved
77
Unresolved
90
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Monte Carlo Fashions reviews & complaints(167)

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A
Ankitatrivedi
from Kirandul, Chhattisgarh
Nov 30, 2024
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Wrong article received

Address: Monte Carlo Fashions Limited, B-XXIX-106, G.T. Road, Sherpur, Ludhiana-141003 Punjab
Website: [email protected]

My Order MC10429880
I have received the wrong product in place of the article which I ordered on sending them the video and snaps of the delivered product Montecarlo is denying refunding or return the product saying that they have checked the video while packaging, so they have sent the correct article only
I have been trying to return and get the refund from last 10 to 15 days and not getting any help
unacceptable behavior...
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A
ayushraj09
Mar 17, 2024
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Address: Monte Carlo Fashions Limited B-XXIX-106, G.T. Road, Sherpur, Ludhiana-141003, Punjab

My order id MC10371405 from Monte Carlo fashion got delivered on 13th March 2024 and it was small so tried to return it from that day but their is no reply from the company they are not responding to emails and responding on their customer support number and not respond on their WhatsApp assistant.I tried to contact the company even on social media but they are not responding their also.I have lost faith and I THINK THEY WILL NOT RETUTN THE PRODUCT EVEN AFTER ORDER BEING IN RETURN PERIOD BECAUSE THEIR IS NO WAY TO CONTACT THEM.I tried to return after providing my details on website but it says that details are incorrect.
My contact [protected]
+5 photos
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    A
    AnkurSaikia
    Feb 28, 2024
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    I had ordered 3 blankets and 1 gents thermal upper, 1 gents thermal lower & 2 ladies thermal upper vide order no MC10356263 dated 15th February, 2024. On 27/02/2024, I received the delivery in a 2 x3 x 3 feet big carton box. However, after opening the box, I found that one ladies thermal upper (item code: 6220JL3WH) is missing. There is also a large tear in the upper corner of the delivery carton. Although, the quality of the other materials are very good & also received within a reasonable time, I was very disappointed to receive one less item. Kindly look into the matter and either refund the amount against one item or reship the missing item.
    +1 photos
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      K
      Kapil13334
      Feb 17, 2024
      Feb 21, 2024
      This thread was updated on Feb 21, 2024
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      Exchange/Refund against a Defective Sweatshirt

      I recently purchased a sweatshirt (Item Code: MEN'S SWEAT SHIRT-RN-F/S 2 42) from MONTE CARLO EXCLUSIVE SHOWROOM located at 84-SCF, FIRST FLOOR, RAJGURU MARKET, HISAR.

      Upon closer inspection, I discovered that the sweatshirt I purchased is defective, and the fabric appears to be in poor condition.

      I reached Monte Carlo retail store and they asked me to reach out customer service, which took me few days to gether...
      +2 photos
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      H
      Honey Nagra
      Feb 14, 2024
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      I have place an order on 29th jan 2024 for 2 T Neck pullovers but till date i have received only 1 pullover. My order no. MC10339823. Tried calling on all customer care numbers and sent many reminder emails but there is no response.
      Monte Carlo Fashions customer support has been notified about the posted complaint.
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        M
        mnv2912
        Feb 14, 2024
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        Order/Refund Status

        Hi this is with reference to order id - MC10347256

        1. Please let me know order status

        2. If it's dispatched, how much time will it take? (Order placed on 6th feb, it's been more than a week now)

        3. If it's cancelled, when will I get my refund?

        I HAVE TRIED E-MAILING ON THE "[protected]@MONTECARLO.IN" BUT NO RESPONSE

        I EVEN TRIED TRIED CALLING ON ALL THREE NUMBERS, STILL...
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        M
        Mukesh
        from Chennai, Tamil Nadu
        Feb 8, 2024
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        I received my order number ( Order Number Order MC[protected] on 2nd Feb24. There were size or fit issues. Wanted to return this product. I am continuously emailing many times for returning the product but there is no response from them. And there is no response from all the customer care numbers mentioned on the website. The company is damaging it's image by adopting such practices. Why can't a customer directly return the product on the website itself like Amazon and Flipkart. There is a foul play on the part of the company. Customers need to be aware of such practices of companies.
        Monte Carlo Fashions customer support has been notified about the posted complaint.
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          A
          Adv.diksha
          from Roorkee, Uttarakhand
          Feb 7, 2024
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          Dear Sir
          my product MC10329766 OF Rs 3267 has been returned and taken by delivery partner on 3/02/2024 but not yet money credited in my account.

          Kindly arrange me the refund as soon as possible.
          Monte Carlo Fashions customer support has been notified about the posted complaint.
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            P
            Pooja Golay
            from Kashipur, Uttarakhand
            Feb 3, 2024
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            Address: Near new sabji Mandi mohalla katramaliyan kashipur(pin code 244713)udham Singh Nagar Uttarakhand.
            Website: Monte carlo

            My order number is MC10331947
            I m order on 23 January 2024 through Monte carlo website and company send me confirmation through email nd Whatsup but after 2 weeks there are no products I m received.I m send email nd also whatsup massage regards to tracking details but company not responding my emails and massages.
            Please help me this is my prepaid order.
            +1 photos
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              S
              Sumeetkr
              Feb 1, 2024
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              I ordered a product from montecarlo by applying coupon and redeemed credit points. After order cancelled coupon amount not added and it is not valid right now. I tried calling custom service contact no. But they are not taking or answering calls and resolving the issue. I also send them email but I got no reply.
              Monte Carlo Fashions customer support has been notified about the posted complaint.
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                A
                Adv.diksha
                from Roorkee, Uttarakhand
                Jan 29, 2024
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                I have ordered a jacket through montecarlo.in on 22/01/23 and recieved it on 26/01/23 but after receiving the product i got to know that product was not up to the mark and there were major size issues to it. The amount is 3k+ and due to there 7 days policy i am requesting here to please give them notice of my complaint and resolve it as soon as possible. They don't reply to calls and mails which i have been doing since 3 days.
                Monte Carlo Fashions customer support has been notified about the posted complaint.
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                  T
                  Tina Datta
                  from Kolkata, West Bengal
                  Jan 27, 2024
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                  Address: somarasa 67/50 strand bank road, near posta police station , kolkata 700007

                  Dear Sir
                  I had placed order of 2 items on online of Monte carlo site dated 14 Jan 24, order no MC10321283 amounting Rs 4630-& got it cancelled on 16 Jan24

                  After continual followups in mail & customer care number, no respone received till date

                  Kindly arrange me the refund
                  Regards
                  Tina
                  [protected]
                  Monte Carlo Fashions customer support has been notified about the posted complaint.
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                    T
                    Tina Datta
                    from Kolkata, West Bengal
                    Jan 27, 2024
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                    Address: Somarasa 67/50 strand road kolkata 700007

                    I tina datta had made online purchase of 2items, MC10321283 on 14jan amounting Rs4630.
                    I cancelled order on 15jan, but no refund till date.No response on customer care number nor on mails
                    Pls help to get refund.
                    Thanks
                    Tina
                    [protected]
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                      A
                      [email protected]
                      Jan 24, 2024
                      Jan 24, 2024
                      This thread was updated on Jan 24, 2024
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                      Address: Registered AddressMonte Carlo Fashions Limited, B-XXIX-106, G.T. Road, Sherpur, Ludhiana-141003 Punjab

                      An online order was placed on 10th Jan'24 for a full sleeve jacket on the website of Monte Carlo fashion and, payment was made through the UPI of INR 3836/- On 11th Jan'24 the order was cancelled and message was received for the cancellation of the order. However, the company did not refund the amount till date.
                      Monte Carlo Fashions customer support has been notified about the posted complaint.
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                      Hi Team

                      kindly share customer order no or registered email id for further assistance.
                      Reply
                      Hi Team

                      kindly share customer order no or registered email id for further assistance.
                      Reply
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                        S
                        Sumeet52
                        from Noida, Uttar Pradesh
                        Jan 18, 2024
                        Jan 19, 2024
                        This thread was updated on Jan 19, 2024
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                        Resolved

                        Refund - MC10320114

                        Address: Monte Carlo Fashions Limited B-XXIX-106, G.T. Road, Sherpur, Ludhiana-141003, Punjab

                        Order MC10320114 has been cancelled on 13th Jan, 24. Screenshot attached.
                        After sending multiple mails and calling all the toll free numbers given in th website, no response received on the refund amount getting credited to my source account....
                        +1 photos
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                        S
                        Sumeet52
                        from Noida, Uttar Pradesh
                        Jan 17, 2024
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                        Resolved

                        Address: Monte Carlo Fashions Limited B-XXIX-106, G.T. Road, Sherpur, Ludhiana-141003, Punjab

                        Hello Team,

                        I had placed the below order on 13th January, 24. Due to some confusion, I cancelled it on the same day (screenshot attached). The order got cancelled but I didn't get any update on the refund status.

                        I tried with all the toll free numbers and email id mentioned in your site. From none of them I got any reply.
                        Please let me know the current status of my refund. By when I can expect the amount to be credited in my source account ?

                        Thank You!!
                        +1 photos
                        Jan 21, 2024
                        Complaint marked as Resolved 
                        After raising complaint in consumer forum, in 2-3 days i got a mail from monte carlo team ([email protected]) that the refund amount for my order has been initiated.
                        Monte Carlo Fashions customer support has been notified about the posted complaint.
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                          N
                          Neeky
                          Jan 17, 2024
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                          Order ID *MC10299453*. I bought sweaters then cancelled the order they told me I will get my refund as I have not received the product but it’s been more than 15 days I have not received any refund.
                          Monte Carlo Fashions customer support has been notified about the posted complaint.
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                            N
                            Neeky
                            Jan 17, 2024
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                            Order ID *MC10299453*. I bought sweaters then cancelled the order they told me I will get my refund as I have not received the product but it’s been more than 15 days I have not received any refund. Refund my money
                            Monte Carlo Fashions customer support has been notified about the posted complaint.
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                              S
                              Sudeshri
                              from Jamshedpur, Jharkhand
                              Jan 9, 2024
                              Jan 11, 2024
                              This thread was updated on Jan 11, 2024
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                              Customer care number is not responding and email is also not responding
                              Monte Carlo Fashions customer support has been notified about the posted complaint.
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                              Dear Customer

                              Greetings!

                              Kindly share your order number for further assistance.
                              Reply
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                                S
                                Sumeem shafi khan
                                from Bandipora, Jammu and Kashmir
                                Jan 7, 2024
                                Jan 8, 2024
                                This thread was updated on Jan 8, 2024
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                                Address: Nazcolony sector A nowpora bandipora
                                Website: Please refund my money

                                I have successfully returned my product but refund not initiated yet please solve the issue as soon as possible
                                Regards
                                sumeem khan
                                Contact no hidden
                                Returned product tracking I'd : hidden
                                Returned product order I'd: hidden
                                Order return date 30 December
                                +1 photos
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                                As it is there is no improvement from montecarlo
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