Monte Carlo Fashions — Incorrect product delivered and no sufficient response

I ordered 2 sweatshirts from montecarlo.in on Jan 11, 2023, order ID:[protected]. The product delivered was a bedsheet instead of the two sweatshirts. I raised a complaint on [protected]@montecarlo.in and provided them the required snapshots of the product received. They kept asking for full snapshot of the product and tag. I sent them repeatedly the snapshot where we can see the product clearly and there is no tag on the product. Now, without addressing the complaint, they have closed it.
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We would like to inform you that customer has raised this complaint in January month and we have informed to the customer in every mails, share the snapshot of the full product ( front/ backside) so that we can investigate further but customer shared the snapshots of packed product which is not cleared and till date ( May) we have not received the required snapshots from customer end so now we can't escalate this complaint to our logistic team nor our warehouse team after nearby 4 month so we are sorry we can't accept this complaint now.
We would like to inform you that customer has raised this complaint in January month and we have informed to the customer in every mails, share the snapshot of the full product ( front/ backside) so that we can investigate further but customer shared the snapshots of packed product which is not cleared and till date ( May) we have not received the required snapshots from customer end so now we can't escalate this complaint to our logistic team nor our warehouse team after nearby 4 month so we are sorry we can't accept this complaint now.

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    +91 81 9692 2333
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    B-XXIX-106, G.T. Road, Sherpur, Ludhiana, Punjab, India - 141003
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