[Resolved] Monte Carlo Fashions — monte carlo sweater not exchanged

Abhrajyoti00Kundu

from Baghdogra, West Bengal

Address:

Darjeeling, West Bengal, 734001

I bought a sweater from Monte Carlo 's authorized showroom on 10th January, 2018 to gift it to my father who was out of Station and he returned on 17th January, 2018. He didn't like the colour of the sweater so I decided to exchange it on 17th Jan but the authorized dealer didn't accept it and refused to change it inspite of completing all the formalities of Exchange. We cannot use such an expensive branded sweater simply because it was denied by the dealer.
Please consider our inconvenience and kindly give us the opportunity to exchange this sweater . If you do so I shall be highly obliged.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 26, 2018

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Monte Carlo Fashions Customer Care's response Dear Customer

Greetings for the day.

We would like to inform you that as per company norms customer can exchange the product within 7 days from the date of purchase. We are very sorry we can't provide you exchange as time has been exceeded.