[Resolved] Monte Carlo Fashions — refund against my order in 1295/-

SHILPI MEHTA

from Delhi, Delhi

Address:

New Delhi, Delhi, 110034

I had ordered one sweatshirt (Order no:[protected] from the online shopping website of monte carlo on[protected] but it didn't fit me well, so i write an email mail on[protected] regarding the refund of the amount in my account and i shared the account details with them. Being a regular online shopper i always get refund from different websites in my account only but rude monte carlo refused to refund in my account. I had paid cash to them and they asked me over the call that they will refund on their online shopping portal. They cannot force me to do shopping from their website only if i didn't liked their products. I only tried their product and i return this sweatshirt with all tags packing material (Photo attached).

+1 photos

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Jan 5, 2020

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Monte Carlo Fashions Customer Care's response Dear Customer

Greetings!

We would like to inform you that we have one time return policy and against the product returned amount is added to the customer Monte Carlo credit which customer can redeem on the website in his next order and same has been mentioned in return policy on the website also.

We are sorry to inform you refund in the bank account is not possible as per company norms.

https://www.montecarlo.in/pages/shipping-return