Monte Carlo Fashions — Return on product due to wrong fit issues

I received my order number ( Order Number Order MC[protected] on 2nd Feb24. There were size or fit issues. Wanted to return this product. I am continuously emailing many times for returning the product but there is no response from them. And there is no response from all the customer care numbers mentioned on the website. The company is damaging it's image by adopting such practices. Why can't a customer directly return the product on the website itself like Amazon and Flipkart. There is a foul play on the part of the company. Customers need to be aware of such practices of companies.