Mother Dairy — chocobar ice cream wholly melted from inside

Address:

laxmi bai nagar, 11023

I bought 2 choconado ice cream from mother dairy no 220 but when i open it uppar layer its start melted all over my hand and down. Its like i bought a drink of choco which is fill in cone.. Then i goes to storekeeper i told him all about this i said you did not maintain refrigerator properly it he said it did not my fault and he did not replace my ice cream and they both keeper talking rudely always whenever i goes to purchase something
I want solution its not about the price its all about my satisfaction which you people not done properly