[Resolved]  Mother Dairy — Deep freezer not working for 50 days

Address:	110096
Website:	motherdairy.com

Dear sir,

I am writing this email regarding the deep freezer in my shop.

I am owner of a shop in new kondli, named prem store. I am running this shop for last 4 years and sell below mentioned product of mother dairy:
Packaged milk (Toned//cow milk/full cream milk)
Curd
Butter
Butter milk (Chhach)
Paneer
Flavored milk
Lassi
Ice cream

Problem:
My deep freezer is not working for last one and half months, i had made complaint for the same, and engineer said that it has permanent leakage, and repairing not possible. He said that i need to contact my area representative for the replacement.
I contacted area representative mr jitendra so many times, but no solution received. I again made complaint on customer care with complaint id:47563 but no response received till date.

Sell of milk at my shop is approx 224 (14 crates) litre everyday, but it is continuously going down now, as it is not possible to keep this amount of milk fresh for 24 hours in this season. Customers had complained so many times for milk. Some regular customer has left my shop as they do not get fresh milk. I am investing amount for ice to keep milk fresh, but it is not possible to keep milk fresh for so long with the help of ice.

Sell of my shop has gone so much down, because customer uses to come at my shop to take milk and take other goods too, but now so many customer has left my shop due to milk problem.

I am requesting you to please take this issue on priority and do the needful for the replacement of my deep freezer.

Regards,
Prem prakash thakur
Address: 1173, ground floor
Dda lig flats
Jai ambey apartment
New kondli
New delhi-110096
Mobile:[protected]/[protected]