Mother Dairy — non refund/transfer of balance amount in sbi smart change card

Address:

New Delhi, Delhi, 110034

My smartchange card sbimotherdairy no[protected] got broken and now that is not working and there is a balance amount of rs 1000 (Approx). The card was issued by mother dairy booth no, 680 in west enclave. I have requested the booth operator to please help me in getting back the balance amount in card, but he said that the amount is gone now, since the card is not working so he will not be able to refund or transfer the amount to another card
Please resolve my problem