Mother Dairy — Urgent Complaint Regarding Expired Milk and Harassment at Mother Dairy Booth (Booth No. 70, Saket)

Dear Customer Support Team,

I hope this email finds you well. I am writing to bring to your attention a distressing incident that occurred at your Mother Dairy Booth No. 70, located in Saket. On July 26, 2023, I purchased two packets of milk from the said booth, and to my dismay, both packets had already expired on July 23, 2023.

Realizing this, I promptly returned to Mother Dairy Booth No. 70 with one of the expired packets, intending to exchange it and bring the matter to the staff's attention. However, what followed was deeply troubling. Upon presenting the expired packet and explaining the situation, I faced harassment and humiliation from the staff present at the booth.

Instead of addressing my genuine concern, the staff denied that I had made the purchase from their booth and went on to subject me to abusive language and threats. This behavior was both shocking and unacceptable, leaving me feeling humiliated and victimized for merely seeking a resolution to an issue that I encountered as a customer.

I want to emphasize that both the packets of milk had clear expiry dates, and I took one for exchange to demonstrate the issue I faced. The receipt I possess further confirms my purchase from Mother Dairy Booth No. 70 on July 26, 2023.

In light of this unfortunate incident, I urgently request the following actions:

Conduct a thorough investigation into the behavior of the staff at Mother Dairy Booth No. 70, Saket, on July 26, 2023.
Provide a formal apology for the distress, harassment, and humiliation I experienced during my visit to the booth.
Replace both expired packets of milk with fresh ones or arrange for a full refund of the purchase amount.
Implement measures to ensure that such incidents are not repeated in the future, including comprehensive customer service training for your staff.
Reassure me that as a customer, I can expect a safe and respectful environment when dealing with any Mother Dairy outlet.
I must stress that the treatment I received at Mother Dairy Booth No. 70 has left me deeply disillusioned with the brand. As a longstanding customer who has always trusted in the quality and reliability of Mother Dairy products, this experience has shaken my confidence.

If appropriate action is not taken promptly and satisfactorily, I regrettably inform you that I will have no choice but to take legal action to protect my consumer rights. Furthermore, I feel obligated to share my unfortunate encounter on various social media platforms, including Twitter, to raise awareness about the issue.

I sincerely hope that Mother Dairy takes this matter seriously and addresses it with the urgency and gravity it deserves. I look forward to receiving a response within the next 5 business days, containing your proposed resolution to this unfortunate incident.

Thank you for your attention to this matter.

Sincerely,
Aman Sharma