Team,
I am reaching out to you seeking resolution for the unprofessional and inefficient advisory services provided from the MOSL advisory team for trading in F&O segment. These trades were taken by strongly convincing me of positive market moves and most of the times to recover the losses in previous trades.
The first trade of this spell started in the month of May 2023 which was taken by Emanuel; he forcingly convinced me to take the trade and made losses of INR 30, 000. Post which senior associate from their team promised to recover the same and again made losses of more than INR 1, 00, 000. Then this spell continued and various members from the team constituted together to shave off my savings of the last 10 years and put me in the dearth of losses of INR 17, 00, 000.
This is a serious concern and has to be dealt with utmost importance as I lost all my life savings due to poor services, inefficient trade advice and false promises. I equally own the responsibility of agreeing to their convictions and putting my trust with the firm. I have failed due to the team's poor performance and unqualified analysts.
I am sharing this on this platform to seek resolution and action on this as this isn't normal. I have been trying to resolve this with the firm itself but they disgracefully have been delaying this from last 2 months. If your market performance is this bad and inefficient, then I don't know how you are still trusted for managing the funds. So far, 99% of the trades have been loss making and I can't digest this even if the market is strangely volatile; in my case, we didn't even have adverse volatility to impact the trades.
I entrusted my money, time, and energy to this organization with the expectation of professional guidance and support. Unfortunately, my experience has left me profoundly dissatisfied. Meanwhile they also offered some resolution which I reject and also warn to take legal action on this.
Financial Reversal Offer: I cannot accept the proposed INR 60, 000 reversal in response to a substantial loss of INR 17, 00, 000. This loss was primarily due to what I perceive as inadequate insights from your research team, the presence o[censored]nqualified staff, and a lack of awareness among team leads. This situation has caused significant distress and financial hardship.
Handling of Complaint: My dissatisfaction is further exacerbated by the handling of my complaint. It is deeply concerning that the individual against whom the complaint was made had the authority to close the complaint on behalf of the grievance team. This has raised questions about the fairness and integrity of your practices, which I find deeply troubling.
Seeking Resolution: Regrettably, I have been left with no alternative but to consider legal actions, including filing an FIR against the advisors (Ruchika, Bhumika, Rohan, Sandeep) and your firm, as well as pursuing this matter through legal channels and social media platforms. This decision has not been taken lightly but is driven by the belief that my concerns and financial losses have exceeded acceptable limits.
I sincerely hope that this matter can be addressed promptly and to my satisfaction. I trust that your firm will take this matter seriously and take appropriate steps to rectify the issues I have raised.
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