Motilal Oswal Complaints & Reviews

I had some debit amount in my MOSL account and got an intimation for shares selling. So I discussed with them and as suggested by them deposited 50% percent of the debit amount and still the shares were sold. Same is happening to me second time.
I asked them several times to provide me their so called RMS policy but they are not providing it.
While opening the account they don't tell these conditions to customer and after opening they would start charging for anything and will always tell "sir we informed you about it."

Mohit rana
customer id -- E517900
respected sir/madam
i have open an account in motilal oswal and initially i have deposited 400000 in my account for trading purpose. but few days back i got a cal from motilal oswal employee name Archana n mobile no [protected] that she is my advicer and she will do trading in my account. initially she keep me updated in all transaction but after few days she was doing the trading without my knowledge and lots of exposere and after getting losses she stopped me updating.i suffered a loss of 230000 in one month. please help me with a good advicer so that i can recover my losses otherwise i an small investor i can bear such a huge loss and with launch a complain in sebi also regarding this.

Hi, This is Shraddha Shinde. (Client Code: E010254).This complain is regarding to the issue that happened with my trading account from one of dealer Rohan Adake from Malad Motilal Oswal branch on 30 April, 2015. He made optional trading deal without my concern, in which i indebted by leisure worth 40, 000 /- Regarding the issue I took the meeting with Mr. Saurabh Kasliwal (Branch Manager from Malad Branch), Rohan(Dealer), Manoj Yadav (RM) on 8th May, 15 at Motilal Oswal office, Malad. After listening to the recordings it was agreed by Mr. Kasliwal, 2nd and 3rd transaction of option trading was done without any intimation/knowledge to me and they will pay all the amount within next 3 months . Demat account statement was look after by everyone and it has been concluded total loss in 2nd and 3rd option trading was amounting Rs. 40000/-(including trading loss, brokerage amount and cash amount from my account). It was agreed by Mr. Kasliwal that total loss(as stated above and whatever inerest charge) will be bear by Motilal oswal. And on monthly basis Rs 10000/-will be paid to my account to clear above claimed losses within next 3 months from the date of meeting held. Its been 8 months, he simply gave the evasive reasons and now he is saying we cant pay you the reversal. Kindly see all the mail chains that I followed in the last 8 months. ... Mail Chain: [protected] Forwarded message[protected] From: Shraddha Shinde Date: Wed, Nov 18, 2015 at 10:26 AM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: [protected]@motilaloswal.com Hi, This is Shraddha Shinde (Client code: E010254). (Now account transfered to MOT branch) I need attention to my issue. This mail is regarding to the issue that happened with my account from one of dealer Rohan Adake from Malad Motilal Oswal branch on 30 April, 2015. He made optional trading deal without my concern, in which i indebted by leisure worth 36, 600 /- ( actually amounting 40, 600/- I have reduced amount that cut from my profit that was in my account alredy) . Regarding the issue I took the meeting with Mr. Saurabh Kasliwal (Branch Manager from Malad Branch), Rohan(Dealer), Manoj Yadav (RM) on 8th May, 15 at Motilal Oswal office, Malad. After listening to the recordings it was agreed by Mr. Kasliwal to pay all the amount within next 3 months .In meeting after listening to the audio recordings it was clear that 2nd and 3rd transaction of option trading was done without any intimation/knowledge to me. Demat account statement was look after by everyone and it has been concluded total loss in 2nd and 3rd option trading was amounting Rs. 37000/-(including trading loss, brokerage amount and cash amount from my account). It was agreed by Mr. Kasliwal that total loss(as stated above and whatever inerest charge) will be bear by Motilal oswal. And on monthly basis Rs 10000/-will be paid to my account to clear above claimed losses within next 3 months from the date of meeting held. And I need not to clear any RMS pending But till now I received 10, 000/- only (Given by Rohan in starting 2 months). I have been waiting since April to get money back and kept on following. Initially I followed Rohan(Dealer) but many times he lied about paying money and kept on delaying the refund. Now he have resigned his job too. Initially the debit was of 36, 600 /- Rs now by adding its interest it became 39, 121 /- . Debit now got cleared since I have added 10, 000/- given by dealer Rohan and remaining amount got cut from my account in terms of collateral selling of my shares. Now the debit got totally cleared from my account. Making it worth amount of 29, 121/- from my account. Its been seven months and I only got evasive reasons each time from Mr. Saurabh. Now a days he is not picking up my call too and not at all responding. Now Rohan (Dealer) have resigned the job. So Saurabh Kasliwal had kept on telling me from last two months that Rohans salary will be credited in my account to clear my leisure. but after that till now I have not received any amount .. Also other than the salary amount of Rohans Salary there will be 10, 000 /- to pay to me. Mr. Saurabh kept on telling me that Rohan will give you that money, but I have no trust he will pay the remaining amount now if he dont belong to the company and resigned. I will be very thankful if you looked in to the matter and helped me to get back the money. You can look on to the chain mail that i have sent to Mr. Saurabh Kasliwal from the start of the issue done. Looking forward for your co-operation. Kindly revert. Thanks, Shraddha Shinde. Client Code: E010254 Branch: MOT MOB No: [protected] Emergency Contact No: [protected] [protected] Forwarded message[protected] From: Shraddha Shinde Date: Mon, Nov 2, 2015 at 10:19 PM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: yogesh.[protected]@motilaloswal.com Cc: sachin.[protected]@motilaloswal.com Hi Yogesh, Can you update me about money transfer. I didnt recieved any amount yet. Thanks, Shraddha Shinde. Mob No: [protected] Client Code: E010254 [protected] Forwarded message[protected] From: Shraddha Shinde Date: Mon, Oct 26, 2015 at 8:46 PM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: sachin.[protected]@motilaloswal.com Cc: yogesh.[protected]@motilaloswal.com, Deepa Mishra Hello Sir, This is Shraddha Shinde (Client code: E010254). This mail is regarding to the issue that happened with my account from one of dealer from Malad Motilal Oswal branch. He made optional trading deal without my concern, in which i indebted by leisure worth 36, 600 /- ( actually amounting 40, 600/- I have reduced amount that cut from my profit that was in my account alredy) . Regarding the issue I took the meeting with Mr. Saurabh Kasliwal (BM), Rohan(Dealer), Manoj Yadav (RM). After listening to the recordings it was agreed by Mr. Kasliwal to pay all the amount within next 2 months. But till now I recieved 10, 000/- only. I have been waiting since April to get money back and kept on following. Initially I followed Rohan(Dealer) but many times he lied about paying money and kept on delaying the refund. Now he have resigned his job too. Initially the debit was of 36, 600 /- Rs now by adding its interest it became 39, 121 /- . Debit now got cleared since I have added 10, 000/- given by dealer Rohan and remaining amount got cut from my account in terms of collateral selling of my shares. In start of this month i also sold my shares, but that too got cut from my account to fulfill the leisure. Making it worth amount of 29, 121/- from my account. Sir I am very much in need of money and wants the money back at the earliest. Its been six months and I am really sicked of following and getting evasive reasons each time from Mr. Saurabh. He had kept on telling from last month that Rohans salary will be credited in my account, but till now I have not recieved it. Also other than the salary amount what about the remaining 10, 000 /- Rs.? Mr. Saurabh kept on telling me that Rohan will give you that money, but I have no trust he will pay the remaining amount now if he dont belong to the company and resigned. I will be very thankful if you looked in to the matter and helped me to get back the money. Looking forward for your co-operation. Kindly revert in case of any concern. Thank you, Shraddha Shinde. Client Code: E010254 Mob No: [protected] [protected] Forwarded message[protected] From: Shraddha Shinde Date: Wed, Oct 7, 2015 at 4:54 PM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: Deepa Mishra Cc: saurabh.[protected]@motilaloswal.com [protected] Forwarded message[protected] From: "Shraddha Shinde" Date: 22-Sep-2015 11:46 am Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: Cc: "prasad pakhare" Hi Saurabh, Kindly update me with the details of transfer of remaining amount including date on which you will transfer the amount. I have been waiting from 5 months for the payment and in very need of money. Consider this as final reminder, on next I will be escalating this issue. Amount: 24033.8 (dated 22 sept) + 5088 = 29121.8 Regards, Shraddha Shinde. Client code: E010254 [protected] Forwarded message[protected] From: "Shraddha Shinde" Date: 27-Aug-2015 6:50 pm Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To:, Cc: "prasad pakhare", "Manoj Yadav", Hi, Below is the payment structure that needs to pay: Paid the money in motilal oswal account worth : 10, 000 /- (Paid by Rohan on: 01/07/2015 and 03/08/2015 ) Apart from the money paid there is RMS selling of my shares six times ; MONEY NEEDS TO GET: Collateral Selling of my shares worth: 5088 /- ( EngineersIND: ( ( 212*4 shares ) *6 times )= 5, 088 /- ) Still pending RMS value: 23563.16 /- as on date 27/08/2015 TOTAL AMOUNT STILL PENDING : 5088 + 23563.16 = 28651.16 Rs. Kindly make it on the highest priority I need total money on the urgent need. Thanks, Shraddha Shinde. Client Code: E010254 [protected] Forwarded message[protected] From: Saurabh Kasliwal Date: Tue, Jul 28, 2015 at 12:55 PM Subject: RE: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: Shraddha Shinde, Rohan Sheetalnath Adake Cc: Manoj Yadav, "sonal.[protected]@motilaloswal.com", prasad pakhare, Jigar Lotia Rohan, What is matter and talk to client urgently solve matter and update me by EOD. Regards, Saurabh Kasliwal Branch Manager Motilal Oswal Securities Ltd. Palm Spring Centre, 2nd Floor Link Road Malad(West) Mumbai Mobile: +91 [protected] esign ************************************************************ From: Shraddha Shinde [mailto:[protected]@gmail.com] Sent: Tuesday, July 28, 2015 12:44 PM To: Rohan Sheetalnath Adake; Saurabh Kasliwal Cc: Manoj Yadav; sonal.[protected]@motilaloswal.com; prasad pakhare; Jigar Lotia Subject: Re: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning Hi Rohan, This is with reference to earlier mail regarding subject issue. I have recieved only 5k (on[protected]withing three months.Though it was agreed that you are going to clear all the RMS value within three months from the day meeting held on 8 th May, 15. I m in very need of money for my MBA admission and will be greatful if you clear all the balance RmS amount by next month end.(Til 30 August, 15) Also till date kindly stop collateral selling of my shares for RMS compensation which takes place on every wednesday. Regards, Shraddha Shinde. Client code: E010254 On 16-Jun-2015 3:49 pm, "Shraddha Shinde" wrote: Hi Saurabh/Rohan, This is reference with the trailing mail and meeting held with you, Rohan, Sonal and Manoj on 8th May, 15 at Motilal Oswal office, Malad regarding the subject matter. Wherein, following points were discussed and agreed by you: 1. We all had listened voice recording of trading done on 30.04.2015. Wherein it was clear that 2nd and 3rd transaction of option trading was done without any intimation/knowledge to me. 2. Demat account statement was look after by everyone and it has been concluded total loss in 2nd and 3rd option trading was amounting Rs. 37000/-(including trading loss, brokerage amount and cash amount from my account) 3. It was agreed by you that total loss(as stated above and whatever inerest charge) will be bear by Motilal oswal. And on monthly basis Rs 10000/-will be paid to my account to clear above claimed losses within next 3 months from the date of meeting held. And I need not to clear any RMS pending. Wherein till today I have not received single amount. Till now two times RMS selling of my delivery shares has been done by the RMS department. Also I believe there are the interest charges applied on the RMS pending amount. Once again I request you to clear it at the earliest or will need to have help from the customer query department. Regards, Shraddha Shinde. Client Code: E010254 This is Shraddha Shinde(Client Code:E010254). This mail is regarding to tell untrusty behavior of your dealers. Last thursday one of your dealer Rohan called me for optional trading, after listening i said him yes for trade. When he called me second time he already sold the first and bought second and told me reason your phone was unreachable unless taking permission for second purchase transaction. As a new in trading, I did never use to say 'yes' for optional trading unless knowing the losses i may suffer. As he bought shares already i needed to say 'ok' afterwards. And the end of the day it was loss for 36000 including brokerage. I am afraid dealers really minds money of their clients! They are doing transactions on their mind. Did they really cares profit of their client or only no of transactions?? Similar experience i received from some other dealers as wel. This behaviour broke trust and now needed to suffer the loss which is beyond my capacity limit which is unaffordable. I request you to kindly wave off the brokerage charge as it was done without my knowledge and it is beyond my financial capacity. This is my humble request to you to look into this matter and revert back. Thanks & Regards, Shraddha Shinde ( Client Code: E010254) This e-mail (including any attachments to it) may contain confidential, proprietary or privileged information belonging to Motilal Oswal group and is intended solely for the addressees. Unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion. Internet communications may not be secure or error free as information could be intercepted, susceptible to alteration, corrupted, lost, destroyed, may arrive late or be incomplete, or may contain viruses etc. Neither the sender nor Motilal Oswal group /any of its associates accepts any liability for any errors or omissions in the contents of this message, and shall have no liability for any loss or damage suffered by the user, which may arise as a result of such e-mail transmission. The contents of this message do not necessarily represent the views or policies of Motilal Oswal group. This e-mail does not contain any professional advice and does not constitute an offer regarding any financial or other service towards the addressee. The Motilal Oswal group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party. Replies to this e-mail may be monitored by the Motilal Oswal Group for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Motilal Oswal Group, is personal to the sender and is not given or endorsed by the Motilal Oswal Group.

Very poor customer service. All the customer care numbers displayed on websites are coming switched off.(Attached screenshots for reference) I even called to Ahmedabad branch office where my demat account belongs. They are redirecting to another number. They are also not picking up the phone. I am fed up with the motilal services. Their online portal is also not customer friendly. For a basic query I have to call customer support which is not there at all.

Motilal oswal doesn't give me back my Nism certificate . they use my certificate without my permission. I want my certificate now release it soon

I have submitted all required documents to close my demat account in May/June 2015. They didn't closed my account and charged with 390 INR in Sept 2015. Now they are harrassing by sending mail every day. See email thread below: RE:'TPS=[protected]' Re: [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger AndDP Statement Ref No.:[protected] moslpune Dec 16 at 11:41 PM To Ritesh Patel Message body Dear Customer, With reference to the above mentioned subject, we would like to inform you that clear your debit then i will request HO team for closing a/c on scan basis. -----Original Message----- From: Ritesh Patel ([protected]@yahoo.com) Date: Wednesday, December 16, 2015 07:14 PM To: archana.[protected]@motilaloswal.com (archana.[protected]@motilaloswal.com); [protected]@motilaloswal.com ([protected]@motilaloswal.com) Subject: Re: [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger AndDP Statement Ref No.:[protected] Please accept attached scan copy to close my account. I have made necessary changes as you requested. Regards, Ritesh Patel From: Ritesh Patel To: "archana.[protected]@motilaloswal.com" ; "[protected]@motilaloswal.com" Sent: Wednesday, 16 December 2015 8:29 AM Subject: Fw: 'TPS=[protected]' [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] Also look at the below mail you sent in June. You only requested scan copy and that i submitted. This is now harassment to me as you are asking me to submit hardcopy and pay remaining balance has been charged to my account after June 2015 and after submitting all documents. You should have close my account at that time. Regards, Ritesh Patel Dear Associate, With reference to the above mentioned subject, we would like to inform you that please provide scan copy of closure form i will process your closure. or send mail directly to me on archana.[protected]@motilaloswal.com. Regards, Ritesh Patel ----- Forwarded Message ----- From: moslpune To: "[protected]@yahoo.com" Sent: Saturday, 6 June 2015 2:30 AM Subject: RE:'TPS=[protected]' [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] Dear Associate, With reference to the above mentioned subject, we would like to inform you that please provide scan copy of closure form i will process your closure. or send mail directly to me on archana.[protected]@motilaloswal.com. -----Original Message----- From: Ritesh Patel ([protected]@yahoo.com) Date: Saturday, June 06, 2015 02:31 AM To: moslpune ([protected]@motilaloswal.com) Subject: Re: RE: [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] I did that once.. i can not do that again as it cost me $20 Sent from Yahoo Mail on Android From:"moslpune" Date:Thu, May 14, 2015 at 8:23 AM Subject:RE:'TPS=[protected]' [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] Dear sir, For solving the issue you have to only send closing form in branch dully signed and you don't have to pay anything, I'm sending the closing form with mail Please send hard copy signed for the process.. Motilal Oswal securities Ltd. Lohia Jain Centre 1st Floor 893/6 Nr. Good Luck Chowk, Opp Oakwood Hotel Nr. IIPM Institute Bhandarkar Road Deccan Gymkhana Pune -411004, Direct :[protected] -----Original Message----- From: Ritesh Patel ([protected]@yahoo.com) Date: Thursday, May 14, 2015 04:06 PM To: moslpune ([protected]@motilaloswal.com); Ritesh Patel ([protected]@YAHOO.COM) Subject: Re: RE: [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] I have requested to close my account in 2010 or 11 because i moved to usa. Why is it still open? I also sold all my stock at that time. Sent from Yahoo Mail on Android From:"moslpune" Date:Thu, May 14, 2015 at 12:12 AM Subject:RE:'TPS=[protected]' [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] Dear sir, As per your mail your client code-E1301013 account is active and having debit balance is 438.23/- there is no closing status of this account.. -----Original Message----- From: Ritesh Patel ([protected]@yahoo.com) Date: Thursday, May 14, 2015 02:34 AM To: [protected]@motilaloswal.com ([protected]@motilaloswal.com) Subject: [WARNING: MESSAGE ENCRYPTED]Fwd: Ledger And DP Statement Ref No.:[protected] Why am i getting this mail? I no longer hold any account with mo. [protected] Forwarded message[protected] From: "MOSL Confirmations" Date: May 13, 2015 8:17 AM Subject: Ledger And DP Statement Ref No.:[protected] To: "RITESH VISHABHAI PATEL" Cc: Dear Customer, Please find attached your "Digitally Signed DP Holding cum Transaction & Ledger Statement" The attachment is password protected for the security of the document. Please use your PAN as the password. You will need Adobe Acrobat or any other PDF reader to open the attached file. Steps for Opening the E-Statement Attached Lite: Integrated Online Trading Platform that offers the ability to trade anytime*, from anywhere! Features of Integrated Trading platform • Now invest in Equity, F&O, Currency, IPOs, MFs & Bonds • DeliveryPlus & MarginPlus for better utilization of available margin. • Real-time TradeGuide signal, which is unique trend guiding tool with buy/sell signals for Intraday & Positional traders. • Advance charts with 380+ studies, event tracker, Buy/Sell & many more • Radar, a personalized financial dashboard integrates important market data, research calls along with latest news and views. For Demo please click here: Demo :Lite-Desktop, Lite-Web, Lite-Mobile Demo : Charts Demo : Radar * Subject to market timings Note : This is system generated email. Please do not reply to it. For any discrepancy or clarification, please email us on [protected]@motilaloswal...com i) To help us serve you better, please get your email id and mobile number updated in our records. Now, you can modify your Mobile Number & Email ID online by just a click of a mouse, through My Motilal Oswal. All you need to do is to login to My Motilal Oswal and click on "Update Contact Details" in Quick links section and update your Email ID and Mobile Number. Incase you want to modify your Mailing Address, you will be required to fill the modification form.. The duly filled modification form needs to be submitted along with the required proofs to your Motilal Oswal branch. Click below to download the modification form. http://www.motilaloswal.com/Downloads/ Warm regards, Motilal Oswal Securities Ltd. This e-mail (including any attachments to it) may contain confidential, proprietary or privileged information belonging to Motilal Oswal group and is intended solely for the addressees. Unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion. Internet communications may not be secure or error free as information could be intercepted, susceptible to alteration, corrupted, lost, destroyed, may arrive late or be incomplete, or may contain viruses etc. Neither the sender nor Motilal Oswal group /any of its associates accepts any liability for any errors or omissions in the contents of this message, and shall have no liability for any loss or damage suffered by the user, which may arise as a result of such e-mail transmission. The contents of this message do not necessarily represent the views or policies of Motilal Oswal group. This e-mail does not contain any professional advice and does not constitute an offer regarding any financial or other service towards the addressee. The Motilal Oswal group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party. Replies to this e-mail may be monitored by the Motilal Oswal Group for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Motilal Oswal Group, is personal to the sender and is not given or endorsed by the Motilal Oswal Group. This e-mail (including any attachments to it) may contain confidential, proprietary or privileged information belonging to Motilal Oswal group and is intended solely for the addressees. Unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion. Internet communications may not be secure or error free as information could be intercepted, susceptible to alteration, corrupted, lost, destroyed, may arrive late or be incomplete, or may contain viruses etc. Neither the sender nor Motilal Oswal group /any of its associates accepts any liability for any errors or omissions in the contents of this message, and shall have no liability for any loss or damage suffered by the user, which may arise as a result of such e-mail transmission. The contents of this message do not necessarily represent the views or policies of Motilal Oswal group. This e-mail does not contain any professional advice and does not constitute an offer regarding any financial or other service towards the addressee. The Motilal Oswal group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party. Replies to this e-mail may be monitored by the Motilal Oswal Group for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Motilal Oswal Group, is personal to the sender and is not given or endorsed by the Motilal Oswal Group. This e-mail (including any attachments to it) may contain confidential, proprietary or privileged information belonging to Motilal Oswal group and is intended solely for the addressees. Unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion. Internet communications may not be secure or error free as information could be intercepted, susceptible to alteration, corrupted, lost, destroyed, may arrive late or be incomplete, or may contain viruses etc. Neither the sender nor Motilal Oswal group /any of its associates accepts any liability for any errors or omissions in the contents of this message, and shall have no liability for any loss or damage suffered by the user, which may arise as a result of such e-mail transmission. The contents of this message do not necessarily represent the views or policies of Motilal Oswal group. This e-mail does not contain any professional advice and does not constitute an offer regarding any financial or other service towards the addressee. The Motilal Oswal group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party. Replies to this e-mail may be monitored by the Motilal Oswal Group for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Motilal Oswal Group, is personal to the sender and is not given or endorsed by the Motilal Oswal Group. This e-mail (including any attachments to it) may contain confidential, proprietary or privileged information belonging to Motilal Oswal group and is intended solely for the addressees. Unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion. Internet communications may not be secure or error free as information could be intercepted, susceptible to alteration, corrupted, lost, destroyed, may arrive late or be incomplete, or may contain viruses etc. Neither the sender nor Motilal Oswal group /any of its associates accepts any liability for any errors or omissions in the contents of this message, and shall have no liability for any loss or damage suffered by the user, which may arise as a result of such e-mail transmission. The contents of this message do not necessarily represent the views or policies of Motilal Oswal group. This e-mail does not contain any professional advice and does not constitute an offer regarding any financial or other service towards the addressee. The Motilal Oswal group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party. Replies to this e-mail may be monitored by the Motilal Oswal Group for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Motilal Oswal Group, is personal to the sender and is not given or endorsed by the Motilal Oswal Group.

This is Satish Chandra, Id is E516878. The Payout option is not working in Website and Mobile app. The option is very important to any trader or Investor. Every time they are asking us to call to them for transfer of money. but for pay-in they never ask us to call them, always works fine. Order Book option in mobile app is worst kind of thing in MOSL. If you put some 1000 quantity order and out of that 1 quantity traded the remaining quantity will never show in order book, for that we need to check in traded quantity or Position option. Like that When i was trying for square off my positions it was not showing remaining quantity but in position it displays. again if i try to square-off remaining quantity, previous quantity also getting squared off and like wise my Scripts went to Auction twice and lost huge amount. so there is no option to Change the strike price, i have lost almost 80k . Mobile app is very dangerous please be cautious about app. My account is assigned to some 'X' person, but that concern person never call us, we have to find out the person who is our relationship manager/ guide.

Motilal Oswal has very poor record of customer service. I had opened my account in Bangalore and then later moved to Pune. It has been 2 years and they still operate my account from Bangalore while the RM is from Mumbai. Every time I ask for ledger report, it takes 4-5 follow-ups and a month of haggling before the report is made available. As a customer I am entitled to my report at any given time to make informed decision which is denied to me. While I have hardly made much profit during my association with them in last 3 years, due to the poor judgement and and advice of my RM, I incurred loss in excess of 1 lakh on a portfolio of 5 lakh on 2 occasions.The RM never took the customer's risk profile into consideration while proposing high risk trading propositions. Also, the RM made false promises of waiving brokerage on Mutual Fund investment and when I committed 2 lakhs of investment based on this promise, I followed-up for months on brokerage reimbursement and it did not happen. Till date the credit did not happen even after the RM confirming on several occasions. Now I have got stuck with this company because my overall portfolio is showing significant loss and if I have to close my account, I will have to book huge loss. I would never suggest anyone to go with this broker as their customer service is pathetic and investment advice is just to make profit for themselves and not for customer. Thanks, Anupam Sharma Email: [protected]@gmail.com Client Code: E515972

Dear sir i have account with motilal oswal since 2009 but still i m in huge loss. Company had trade in tgs system please support me or call me i will explain about my huge loss with motilal oswal Thankyou and regards ravi mehta [protected]

Dear mothilal team. Last week i trade at options .i traded 60 lot .your team took 6000 as brokerage for this trade .its really too high ..brokerage for one lot is 100 ruppee is un unaccepetable Take reasonable brokerage and.Refund my mergin amount

I am an registered IFA of motilal oswal securities. As per the terms of IFA agreement, as an IFA i will get referal commission from MOSL if any of the customers introduced by me invest in their products like PMS, real estate funds, equity brokering account etc. I introduced a corporate client to them in 2012 and was paid referal incentive upon successful closure of deal. Thereafter MOSL further took large sum of investments from the same client without keeping me in loop. Whenever i asked my Relationship manager MR Ashlesh Sahu, he always denied and misrepresented the fact that the customer is no longer interested in investing further. This year i came to know that MOSL has taken a sum of 8 cr from my customer and they never informed, i have been writing to the highest authorities including Mr Motilal himself, but they are not responding Request your help as the amount is quite significant Your Sincierly rahul singhvi [protected]

For last 3 days I have been struggling with motilal system and occured loss of 8000Rs over 3 days. Bought shares from market with intraday and without my concent these are getting sold. As market is downword, I suffered a huge loss, Nearly 15-20% of my money got wiped out in 5 days.

The copy of the mail against my complain is as under. Its over 45 days & the company failed to response to my complain. 1. Till date I have not received the copy of my Agreement signed with you. Kindly provide the soft copy of all the documents & agreements signed by me as I am unaware of the details filled in (The same was blank signed). 2. As agreed the charges were as follows - a. Account Opening- Nil b. AMC Charges- 1st year Nil c. DP out Going Charges- Nil d.Transaction Charges-Nil e. Brokerage Charges- 0.20% and 0.02% (Cash Segment), 0.02%(Futures) f. No other charges only one time AMC But I have found that you have charged me more than the agreed charges. 3. On 30.08.13 a cheque was issued towards the outstanding to your Kolkata branch, inspite of that you had liquidated my holding & that also without informing and giving sufficient time to me, for which I had suffered loss of Rs. 2500/- approx. I request to compensate me for the same. 4. On 05.09.13 you have wrongfully deducted Rs. 599.26 towards DP charges. Kindly reverse the same. 5. On 10.09.13 you had deducted Rs. 561.80, towards cheque charges, whereas as mentioned you had already liquidated the stocks towards outstanding. Hence kindly reverse the charges wrongfully deducted. 6. Also I have not received any details about my margin funding account. Kindly mail me a copy of the same mentioning charges, interest & other details Kindly look into the above matter & do the needful.. Regards Nisha Gupta[protected]

Hi,

I purchased below "MUTUAL FUND" through MOTILAL OSWAL in 2011 and redeemed all on 22nd August, 2012.
1). Axis Bank Mutual Fund
2). HDFC Bank Mutual Fund (Amount credited in my account)
3). Birla Sun Life Mutual Fund

But Amount is not credited in my Account because MOTILAL OSWAL did update my wrong bank details in DP (I had request for update the correct the bank details but it was not updated).

After complain to MOTILAL OSWAL, they update the bank account but Amount is still not credited in my account becasu MUTUAL FUND company says that it should require request from MOTILAL OSWAL that my bank details was wrong and not it is corrected and need to transfer in correct account.

But From Mumbai Office, ANITA is handling this case. She is not able to handle and when I call or she call then she tell me that she is trying.

I have given personal request to Mutual Fund company but they are taking time and they always say that MOTILAL should send request regargind this.

I don't know how they person work. In Pune branch, I called and explained this case but they are also not taking seriously.

I told to ANITA, If she is not able to solve then forword this case to higher level but she is not forwording and not able to solve.

I AM FACING PROBLEM AND THIS IS REALLY VERY SERIOUS CASE. I DON'T KNOW WHAT IS THE MAXIMUM TIME TO SOLVE THE QUERY?

THIS IS wrong from MOTILAL OSWAL but I am facing problem.

From Mumbai, ANITA and From PUNE, SNEHA and PAWAN (Branch Mamager) is involve in this case.

Finally, I am not getting any positive response from MOTILAL OSWAL and my money is stuck.

Please let me know If I can case on this.

My Client Code: E1303584

Thanks,
Ajay Tiwari
Mobile: [protected]

I hold a demat account with motilal oswal. The RM has made very huge transactions without my consent and on reporting it to the manager, head and also the customer care n so n so forth.... No suitable action was taken.

Please be careful with this company as the client is not properly protected in such situations.

I have closed my account with Motilal Oswal in January but they are yet to settle the balance amount I had in my DEMAT account. I called the customer care people and was asked to contact the local franchise. When I called the local franchise they redirected me to the customer care again. It has been more than 4 months since I closed my account and there seems to be responsibility from them to settle the account.

I am posting it here to let others know that Motilal Oswal has bad customer relationship when it comes to stock market.

Sir,
I, Manisha Singh, am writing this complaint letter on behalf of my father Brajnandan Prasad Singh.He opened a trading account with Motilal Oswal Securities Limited (MOSL), Ranchi Branch bearing DMAT account no [protected] (client code XRMR76) through their account opener & verifier, Mr Narayan Khandelwal. My father handed over a HDFC cheque no - 439050 dt 06/03/11 of amounting to Rs 1,51,000/- to Mr Narayan Khandelwal and amount got credited to his account XRMR76 . From the next day the person started illegal trading from my father's account without his consent. It resulted in losses worth more than a lac. When the broker started illegal practice my father gave him multiple warnings through mails and phone calls but he continued to trade without his consent.
My father and I wrote to "MOSL" multiple times - to Motilal-Oswal’s grievance department and also to the support/query/info but nobody came back with any answer. On giving multiple warnings "Narayan Khandelwal" agreed to pay 80k to partially compensate for the losses and we got a written agreement by him . But soon after he went absconding from the company (as reported by his manager Rajesh Kumar), with his phone being switched off.
Below are the details of the person and his manager.
Broker - Narayan Khandelwal
[protected](M[protected]O)
n.[protected]@rediffmail.com
[protected]@narnolia.com
His Manager - Rajesh kumar Mob-[protected] & [protected]
We contacted customer care senior official Santosh[protected] in Mumbai and he made us talk to Rajiv(Risk management head, phone number [protected]) in Ranchi branch. He assigned this job to Ramesh singh (phone no – [protected]) but he tried to give some lame excuses and get away with the issue.
We tried all the possible method of reaching Motilal Oswal Security Limited through their customer care but in vain and hence seeking your help in this regard.
Through this complain we are seeking help in terms of:
Refund of the money 1,51,000 for which trading was done without my father's consent.
The interest amount for the period from the date money got credited to the account till date.
Compensation for mental harassment, my father has gone and the inconvenience caused to him in following up the matter.
Also attaching some of the evidence that my father contacted the Motilal-Oswal for resolution of the matter and asking to stop trading without his consent.
Manisha Singh,

My trading account transactions was managed carelessly and not reviwed by any manager / supervisor ona ccoutn of which my losses were magnified. inspite my specific instructions to cover losses withing 5-6rs, they were nopt done so hence lost most of my capital investment and have made no gains.

Respected Sir,
1) I trade online with Motilal Oswal Securities Ltd with A/c No. ESBI 159773. On 31.05.2011 I purchased 500 unit of NCC Eq. intraday and square off before 3.15pm (before square off suspension time). But because of their system failure as the net position and trade book did not reflected the actual position I sold 100 unit more and it should have been automatically square off by the system. Further, system did not allow for any intraday transaction during square off suspension period. Hence I had no scope to regularise the position. For this they purchased 100 nos. of share @ Rs.91.46 and charged me .5% i.e. Rs.45.73 as penalty. For this I sustained a loss of 886.73.
On 3.6.11 I was intimated by mail and in reply I requested them not to leavy any penalty. But they replied like
"With reference to the above mentioned subject, we would like to inform you that due to technical issue, your intraday position was not squared off on 31/05/2011.
We regret for the inconvenience caused to you.
Further, as per disclaimer updated on trading platform any loss due to technical issue can not be reimbursed." I may kindly be given justice.
Regards,
PKPatra, Mail-pkpatra.[protected]@gmail.com

I have very very bad experiance with Motilal Oswal. They have lot of support issues. They have lot of limitations. Sales People are cheaters.

Once you open the account, you will experiance the same & there is no option to back out becuase they do not give money back which you have given as advance brokarage.

You should take written commmitments from the sales people. Anyway evenif they give in writing nothing will happen becuase support people are different & they do not bother about client.

In any case Motilal Oswal is not the looser becuase they are taking money in advance on non refundabble basis.

You do not get the margin on all the scrips. The margin is applicable only of A cat scrips.

Their so called dealers are worst for the support. Their Back office is really

Instead of opening account with such company, I prefer to open it with banks like HDFC, ICICI... atleast their support is very good.

Please be careful while dealing with Motilal Oswal

I have opened trading Account with Motilal Oswal 2 weeks back with advance brokarage of Rs. 10000/-.
Since Last week I have started using the same. from the day one, I started facing problems with Trading Platform.

1) There was no proper training given
2) Whenever you ask resolution about queries, they transfer the call to back office & you do not get proper response bacuase they do not try to understand the problem.
3) There are many limitations on Trading which Back office has also accepted.
a) You cannot do Intraday Trading on BSE
b) You have to trade specific scrips only from Cat A & B.
c) They do not allow some of scrips from Cat B
4) I have mailed all the issues to the concerned person but there is no response.

Finally I asked to close my account. In that case they are ready to close the account but will not get any Refund.

So you should be very careful while opening the trade account with Motilal Oswal.

On 19th November, I instructed Motilal Oswal to close my accounts with them and refund my money. This was because I lost appx Rs.30,000 due to no-action from their side. I have not yet received my money nor i have any info from them. What is the next action that i should take. Will it help if i register an FIR with the Kandivali Police station ?

My trading member code no. is 10412. My CMBP ID : IN558336 DPID : IN301862 . The account is in my name i.e Tarun Sanghvi.


Below is the transcript of my over 25 emails with them.

I DO NOT WISH TO MEET ANY OF YORU SENIORS. PLEASE LET ME KNOW WHEN WILL MY MONEY BE REFUNDED.


Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 19
Date: Thu, 2 Dec 2010 12:36:21 +0530

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 18
Date: Thu, 2 Dec 2010 12:35:29 +0530

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 17
Date: Thu, 2 Dec 2010 12:34:50 +0530

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 16
Date: Thu, 2 Dec 2010 12:34:03 +0530

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 15
Date: Thu, 2 Dec 2010 12:33:22 +0530


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 14
Date: Thu, 2 Dec 2010 12:32:30 +0530


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 13
Date: Thu, 2 Dec 2010 12:31:41 +0530

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 11
Date: Wed, 1 Dec 2010 15:34:35 +0530

Dear Mr. Santosh / Vikas,

Not unsurprisingly, there is no news at all from your side for the last one week. How can i make sure that i being redunded the money.
Who do you recommend that i take my case to ? Seems you are too busy to attend to such minor issues.



Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@motilaloswal.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 10
Date: Wed, 24 Nov 2010 13:09:04 +0530

Dear Mr. Dogra / Mr. Vikas,

I regret that cannot accept your offer for a meeting.
It took several reminders and over 72 hours to get a reply from you / your staff.
Obviously your department is too busy. I insist on severing the relationship.



Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!

[protected][protected][protected][protected]
From: [protected]@motilaloswal.com
To: [protected]@hotmail.com
CC: sanjay.[protected]@motilaloswal.com; [protected]@motilaloswal.com
Date: Wed, 24 Nov 2010 13:07:03 +0530
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 10


Dear Sir,


We apologise for any services issue, would certainly seek your meeting, if possible, when you come back in india, before closure of account.


Your concern is raised to my advisory desk, My Advisory desk Head – LAD, also wants to meet you and speak to you too.


Mr Vikas Vardhan – [protected]


I would request you provide us the opportunity to resolve any issue or provide you better sevices.

With regards,



********************************************************************************...⇄

Santosh Kumar Dogra

Associate Vice-President

Cluster Head - Direct Sales

Motilal Oswal Securities Ltd

Queens Mansion, 2nd Floor, 44, A. K. Naik Marg, Fort, Mumbai - 400 001, Maharashtra. India

Board: +[protected] I Mobile: +[protected] |

DID: +[protected] | Cell : +91 [protected] | Fax : +[protected]

E Mail: [protected]@motilaloswal.com | URL: www.motilaloswal.com

********************************************************************************...⇄
[protected][protected][protected][protected]

From: Tarun Sanghvi [mailto:[protected]@hotmail.com]
Sent: Wednesday, November 24, 2010 12:18 PM
To: Santosh Dogra
Cc: Sanjay Chotelal Jaiswal; [protected]@sebi.gov.in
Subject: RE: CLOSURE OF ACCOUNT- UNPLEASANT EXPERIENCE WITH MOTILAL OSWAL DUE TO INEFFICIENT ACCOUNT OFFICERS. - REMINDER 10

Dear Mr. Dogra

About 3-4 months back, I had opened a trading account with MOSL, after consistent follow up by Mr. Sanjay Jaiswal. We had agreed to open the account with Rs.210,000/- initially and thereafter to increase it to Rs.10 lakhs, if all goes well.

I was assigned an account officer with whom i met once. We had agreed on all formalities. It was also agreed, that since i travel abroad on a regular basis, they will phone my wife for trading confirmations. All paperwrok was done to this effect.

Initialy for a couple of weeks, i received a few notifications from the trading dept of MOSL regarding the trading they were doing on my account. But such notifications stopped suddenly after 2-3weeks. I sent 3-4 emails to Mr. Sanjay asking for some clarification / information, but none of my emails were replied to.

On my return to India on 3rd November 2010, i called Mr. Sanjay to know the status of my account. After following up on my calls for the next 2-3 days, I was categorically informed me that my account has been dormant / non-active for the last 6-8 weeks because the MOSL staff assigned to my account had resigned and that MOSL was yet to allocate my account to some other officer. I was informed that appx Rs63,000 was lying unused for over 6-8 weeks and that no transaction had taken place in my trading account during the said period.

On further insisting how can such an situation arise, i was informed that my account was too small for continuous monitoring etc etc..

Expressing my strong disappointment, i instructed Sanjay to sell whatever script was still in my trading account and refund the balance amount to me. I was and am prepared to suffer whatever loss arises to severe the relationship with MOSL. I beleive i would end up loosing appx 20-25% of the amount invested to MOSL, at a time when the sensex increased by over 10-15%.

But that was not to be end of my ordeal. At the time of giving instructions to liquidate my holdings and closing my account, i was again, very categorically, informed that as soon as the stocks were liquidated, the balance amount would be transferred to my banking account. I was informed that there would be no problem in transferring the amount and that i can travel out without bothering about the transfer.

As i did not receive the amount for over a week, i checked again with Sanjay and to my dismay, i was told that i need to sign some forms and return to MOSL. Since i am abroad, i suggested that let me email the form as courier charges are way to high ( Usd150/-) and I do not want to add to my losses. Besides, it would take 8-10 days for the entire process to be complete.

I am constrained to beleive that the entire episode reflects the corporate culture at MOSL. I insist immediate action based on the attached scanned copy of the closure form.

Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!

[protected][protected][protected][protected]

From: sanjay.[protected]@motilaloswal.com
To: [protected]@hotmail.com
Date: Mon, 22 Nov 2010 15:35:05 +0530
Subject: FW: CLOSURE OF ACCOUNT- REMINDER

Dear Sir



this is my senior whom you have already done 1st meeting in fort branch.

[protected]@motilaloswal.com

[protected][protected][protected][protected]

From: Tarun Sanghvi [mailto:[protected]@hotmail.com]
Sent: Monday, November 22, 2010 3:27 PM
To: Sanjay Chotelal Jaiswal
Subject: RE: CLOSURE OF ACCOUNT- REMINDER

[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: sanjay.[protected]@motilaloswal.com
Subject: RE: CLOSURE OF ACCOUNT
Date: Fri, 19 Nov 2010 18:52:01 +0530

pls let me have the email id of someone senior in your company.

Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!
[protected][protected][protected][protected]

From: sanjay.[protected]@motilaloswal.com
To: [protected]@hotmail.com
Date: Fri, 19 Nov 2010 18:14:51 +0530
Subject: RE: CLOSURE OF ACCOUNT

Dear sir

for closer Scan will not work we need hard copy to close the a/c.

[protected][protected][protected][protected]

From: Tarun Sanghvi [mailto:[protected]@hotmail.com]
Sent: Friday, November 19, 2010 5:42 PM
To: Sanjay Chotelal Jaiswal
Subject: RE: CLOSURE OF ACCOUNT

i am out of india. So i will scan it to you or to Nikita ( send her email id).

Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!
[protected][protected][protected][protected]

From: sanjay.[protected]@motilaloswal.com
To: [protected]@hotmail.com
Date: Fri, 19 Nov 2010 17:32:07 +0530
Subject: RE: CLOSURE OF ACCOUNT

Dear Sir

kinldy sign the attech document and couriour back to the below given address to compleate the closer process

and call on [protected]-[protected] (Nikita Parekh) to make payout of your balance amount on monday.

With Regards,

*********************************************************

Sanjay Jaiswal

Assistant Manager ! HNI Sales

Motilal Oswal Securities Ltd Queens Mansion, 2nd Floor,

44, A. K. Naik Marg, Fort, Mumbai - 400 001

Mobile: +91-[protected] Board: +[protected] DID:[protected] Fax: +[protected]

Email: sanjay.[protected]@motilaloswal.com URL:www.motilaloswal.com

*********************************************************

[protected][protected][protected][protected]

From: Tarun Sanghvi [mailto:[protected]@hotmail.com]
Sent: Friday, November 19, 2010 5:26 PM
To: Sanjay Chotelal Jaiswal
Subject: CLOSURE OF ACCOUNT

Dear Mr. Sanjay,

Pls ensure that my account with Motilal Oswal is closed with immediate effect. Pls ensure to pay me the balance of amount in my account .



Regards,

Tarun Sanghvi
Lagos, Nigeria +[protected]
Mumbai +[protected]

EACH ONE, TEACH ONE !!

To
Mr. Vikash Kumar,
59, 2nd Floor, A.C. Market,
G.E.L. Church Complex,
Main Road, Ranchi – 01

Sub: Complaint against Fraudulent business being run by your Ukhra Branch office under Durgapur Sub-division, Steel City , Dist – Burdwan (W.B.). (xdg596)

Dear Sir,
I, Sri Naresh Sharma o[censored]khra Town is one of the victiam by investing Rs. 20,000/- (Rupees Twenty Thousand) vide Chaque No. 319092 dtd. 30.01.09. So far summary balance ledger for the period upto 12/03/2009 with net balance of Rs. 1481.45, then upto 25.03.09 net balance of Rs. 12632.81 & last one upto 29.10.2009 showing minus balance of Rs. 19582.53 & credit is Rs. 1550.48 in 5 pages is received by me copy enclosed. This probably shows that after a period of 1.7 month, my investment money of Rs. 20,000/- stands almost nil. Most surprising is that your Ukhra branch Manager & agent never care to consult me about my priority to invest the sum for gainful purpose. Your Branch manager is utilizing my money on his own most wrongfully. Thereby the investor i.e. myself is looser. It indicates that your Ukhra office is functioning not to give any benefit to investors. I would have earned more than Rs. 3000/- as interest on 9 to 10% return if Rs. 20,000/- was invested in fix deposit scheme of any bank. This is nothing but cheating to investor which could not be tolerated. There are other such cases in Ukhra & your Ukhra office has earned a bad reputation. Probality for this reason, last Branch Manager, Mr. B. Mishra to removed but no reluctant improvement. Your Ukhra office is a failure in port folio business on following counts.
1) There is no transparency in running business to investor.
2) Full ledger of demote account holders are not provided with detailed buying & selling.
3) Total inefficient management providing no gainful return to the investors, rather the Capital money is lost.

If your Higher officer could not made up my Capital of Rs. 20,000/- immediately with good return, I would be constrained to high light the failure & running a fraudulent business making investors a looser to the R.B.I.,S.E.B.I., Kolkata, Mumbai & other Govt./legal forums which will not only damage the reputation o[censored]khra Office but to your all India Business.
Hope you should take up the matter quickly and reply me within 15 days providing good returns of my investment.

Thanking You,
Yours Faithfully



(Naresh Sharma)
Investor
P.O.- Ukhra M.G. Road, Dist – Burdwan
Pin – 713363(W.B.) (m) [protected]

I have a trading account with Motilal Oswal. The account was frozen for want of PAN. I have given my PAN number at the time of opening my account so I dont know how this has happened. In spite of this I have again given copies of PAN cards of both self and wife. I was told that the account would be activated in two working days. It is two working weeks since then and yet the account has not been activated. I have contacted the Bangalore office3 of Motila Oswal as well as the Mumbai office and every time I have got the same reply - "it will be activated in two working days". Now I wonder 'two working days' from when! If the activation takes 2 working months, I could have been told so, but having made a commitment of two working days and not doing it in two working weeks is terrible. To add insult to injury, they are not even apologetic.
Bhaskar Kale

good day sir ,

as cited above i hold demat a/c with motilal oswal and icicidirect , months back i b

i trade more in motilal oswal now because of reduced brokerage ie .50ps delivery as against .75ps in icicidirect , around 2 months back i purchased some scrips for which the brokerage is charged at 10ps
as minimum charge why should the co have such parity and charge uneven brokerages

even a co like icici which had minimum brokerage clause of 25rs + taxes is now charging normal rates ie .75
ps so even if i buy shares worth 1000 rs the net bkg is 10

whereas in motilal oswal i purchased 2500 shares at 4.24 and sold the same at 5.04rs i was charged rs 250+tax for a total value of 12500 , where as the actual bkg should have been around 63 rs + taxes

kindly help me out

MY ac details
Prashant M Mehta
#1313 , Pritchard Road ,
Robertsonpet KGF
563122 , [protected] ,[protected]
A/c no NKG209 - Motilal Oswal KGF Branch

Hi all,

Below Issue Im facing .

Please let me knowWhere I can get justice?

[protected] Forwarded message[protected]
From: Rajesh Jindal <[protected]@gmail.com>
Date: Oct 25, 2009a 10:09 PM
Subject: Regarding Query ID - XXXXXXXXXX
To: support <[protected]@motilaloswal.com>, [protected]@motilaloswal.com
Hi,


This is Rajesh Jindal , Client code: S10227 , I did short sell trade of INDIABULLS REAL ESTATE as on date 21/10/2009, as on time 09:57:44 and order no [protected] and trade no 33353850.
I tried the buy orders during the trading hours and its not been placed because of technical Issues.(At the end of the day 'buy orders executed for 5000 INDIABULLS REAL ESTATE shares and it's took me for a huge loss (Almost Rs 95000 / - This buy orders not generated from my terminal, So I strongly feel I' am not responsible for the same)So I request you to Cancel the entire 'Buy' 'Sell' orders for the same day for the script INDIABULLS REAL ESTATE and revert all the money back into my account ASAP. Also Motilal Oswal should be in a position to give explanation about inconvenience I' m facing these days.
Hope to hear form you soon.



Thanks
Rajesh Jindal

From: Sandhya Rai
Sent: Friday, October 24, 2009 6:10 PM
To:Harit Oberoi
Subject: RE: NSE techincal problem_S10227

Yes, auto square off didn’t take place for some clients… loss reimbursement will be done within 2-3 days.

Regards,


Sandhya Rai - (E-broking)
Motilal Oswal Securities Limited
Palm Spring Centre, 2nd Floor,
Next to D-Mart Supermarket, Link Road,
Malad West, Mumbai 400 064.
Tel :[protected]

From: Khammer Sultana [mailto:khammer.[protected]@motilaloswal.com]
Sent: Friday, October 24, 2009 6:02 PM
To: Query; Obj Escalation
Cc:Manish A Patke; Sandhya Rai; Upendra Sharma; B Subash; Harit Oberoi; Srinivas Vippagunta
Subject: NSE techincal problem_S10227

Dear All,

This regards client Mr Rajesh Jindal , Client code: S10227 , as on online account with us. The client did short sell trade of INDIABULLS REAL EST L as on date 21/10/2009, as on time 09:57:44 and order no XXXXXXXXXXX and trade no XXXXXXXXXXX.

How were during the square off time the system brought 2500 share of INDIABULLS REAL EST L for interday at time of 3:28pm and also addional of 2500 share of INDIABULLS REAL EST L on same period for delivery .

These occureded due to the NSE techincal problem.

The client could not placed the order due to NSE techincal error .These was also confrimed by cse.
The client has recieved a loss of around RS 40,000/-.Kindly do the need full at the eailest.

Please find the attachment of the contact note.



Thanks & Regards,

Khammer Sultana | Back Office Executive | E-Broking


On Fri, Nov 7, 2009 at 2:40 PM, support <[protected]@motilaloswal.com> wrote:
Dear Customer,

With reference to the above mentioned subject, we would like to inform you that we have credited your account with Rs.32443.10/- on 06/11/2009. Please find below the calculation:

Scrip Name: Indiabulls Real Estate.
Date: 21/10/2009
Total amount of shares excess purchased on 21/10/2009 = 353745.25/-
Total amount of shares sold on 22/10/2009 for settlement = 321302.15/-
Total Loss (Including brokerage and other charges) = 32443.10/-
For further clarification we request you to write back to us.

Assuring you for the best of services always.

Warm Regards

Customer Service Team
Motilal Oswal Securities Ltd.


-----Original Message-----
From: Rajesh Jindal ([protected]@gmail.com)
Date: Friday, November 07, 2009 03:44 PM
To: support ([protected]@motilaloswal.com)
Subject: Re: Fwd: Regarding Query ID - 899836

Hi,

This is settled only the excess purchse.I put the buy order on Indiabulls Real Estate around 2:04 PM.But that order didnt executed. How you are going to settle that ?


Thanks
Rajesh


On Mon, Nov 3, 2009 at 8:53 AM, Rajesh Jindal <[protected]@gmail.com> wrote:
Hi,
My query is not rectified so far.I am waiting last 12 days to get resolve this Issue and seems noting happening from your end. I feel that I am not getting a proper customer care from Motilal oswal.Now I would like to close this account.( I already paid Rs 25000/- to open this account.).Please revert back all my amounts lossed on 21st technical issue and Reimberse the deposite of Rs 25000/- as well
Please do the needful ASAP.
Thanks
Rajesh



Dear Rajesh,

The CSE team has given the correct response. We have done the very best to fulfill your requirements. There is no provision to compensate for the notional losses. I hope to have a cordial relationship with you as a client.



Regards

Harit Oberoi | VP | E-Broking
Motilal Oswal Securities Ltd
PJohnson Dye Works Compound, Plot : 6& 7,
Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400 064
Mobile: +91-[protected] | DID: +[protected] | Board: +[protected] |
E Mail: [protected]@motilaloswal.com |
URL: www.motilaloswal.com

Hi,

Motilal oswal has played a very dirty game wrt allotment of rights issue. I had bought shares of Infomedia in 1st week of december and as on date (31st december 2009) i still hold it and is shown in my demat account. The record date for the same was 21st december 2009.

I have not received the rights issue form as i am being told that shares on record date were not in my name. Motilal Oswal has cheated on me and seems like they have taken the rights issue against their name.

As on date the stock price is down 60% from where i bought due to stock price fall and also due to ex rights price adjustment. However, losses are in my account as it shows me the holder of the shares but profits pertaining to application of rights etc are now going to go to Motilal oswal.

I would request you to kindly take up this matter as this is clear one way cheating from such brokers

Please revert asap and stop such malpractices by such brokers

Awaiting a reply......

Sir,
my login id is XDB038 ant Dmat a/c no. with Motilal Oswal Sec. Ltd. is- [protected]. I have not recieved any digital contract note on my Email ID so far.

eztrade.co.in

the service is extremely poor ... readily gets disconnected...
when i try loggin in ... the scrips dont load in 0ne attempt ... usually takes 9 to10 attempts ...
do smthing to improvise ... or compensate for the problems caused by your service

I applied your IPO for 30 shares. I do not get the shares but yet you dont refund me my Cash of 12999rs.please take the action and try to solve my problem.I am a student i need money..

Please look my complaint seriously and solve it quickly.
looking for your positive response.