Motilal Oswal — tgs

My name is bhanu pratap pandey and my client code is eaope9259 in motilal oswal. I have joined the motilal oswal in november 2017 and till now i am in loss and not recoverd my principal amount also. The more worst situation occurred in the month january when i received so much call from my advisor in motilal relating with trade guide signal training (Tgs) and due to some misunderstanding with the assurance of profit, they deducted around rs. 29000/- from my trading account.
I have never attend any training program me in tgs nor placed any order by following tgs as it is also evident from my trade statement. I requested the persons there and told about the above but they denied to refund my deducted amount.
Pl do the needful and refund my amount deducted in the name of traded guide signal training (Tgs) as i am 62 year old and retired from service and this amount of rs 29000/ means a lot to me and i felt being cheated by assurance made till date and rude behavior showing towards my request.
I left with no other option but to proceed further in the matter however i request with senior authorities in motilal to intervene and refund my deducted amount.
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Dear Sir, we have escalated your concern with our relevant team. You will be contacted soon.
Dear Sir, our customer care team has responded via email. Kindly refer to the email, we believe we are able to resolve your issue.

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