Motilal Oswal — Transfer issues

Please refer to transaction ID[protected]. Very pathetic service from Motilal Oswal team. Issues

I have 2 concerns

1. I have 2200 shares of Aarti industries in my older DP and these need to be transferred to the new DP id immediately, I have been following up on this for the last 2 week and no resolution on the same
2. On my client code I can still see my old email id, bank details and new details are not updated, How much more time it will take to update it? The CML copy showed the correct bank details but this is not updated in their system correctly due to which i am not able to do any transactions
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