[Resolved]  Saphire Honda — pathetic bike servicing

Address:

Bangalore, Karnataka

The whole place is a joke. They pick up bikes for service and half of the time don't even know what they are doing. They prefer to blame the customer more than actually finding out what exactly is the problem with the vehicle and providing solutions. Absolutely hapless coordination. Lethargic irresponsible staff. They picked up my activa because it was not starting and after that no news till next day evening. It was only after I repeatedly called one customer care executive whatever he maybe called named nawaz answers saying the engine has to be opened and it may cost 14k. I said go ahead.till evenin absolutely no news. Then I again get a call them asking whether they can open the engine. I explain again to do the same and after many hrs the god forsaken people call and say it 'll cost no less than 14 k the problem they can't explain. I tell them to deliver it back.the reply is they cannot because it's evening. What's the amount? They don't know because server is down. Finally my brother goes there to pick up the vehicle so that the ordeal can be finished off. The back brake is loose. He asks them to tighten it and nobody is interested. Finally he has to sternly tell them and one guy disinterestedly comes and tightens it. We get it back give just to a local mechanic and he does an oil change and viola.!!!!!!! Bike is fine running well.!!!! The mechanic tells engine problem which is understandable it's a 5yrs old bike. But god alone knows what the so called authorised centre is doing