[Resolved]  Vicky.in — Non delivery of product

Address:	Thiruvananthapuram, Kerala
Website:	www.vicky.in/shopping/riding-gear

I placed an order on the website at viky.in 5th aug, 2013, order number (#21416). The delivery guranteed by the website was 6-7 days business days. I ordered riding shoe cover, based on their commitment i planned by bike trip on 14th aug. The product never reached be on time. I kept on trying for my product almost all the days, initially they picked up the phone and told me that the product has been shipped by the vendor and they are waiting the delivery details. Then gradually theu stopped picking up the phone. There is only one mobile number updated in the website. The lady who picks up the phone is good for nothing, she doesn't know a thing. Phone number and address on the website is vicky.in shopping Annap interactive solutions pvt ltd, 4, sai ashok jeeva (First floor), 2, sri devi karumari amman nagar 7th street, Vijayanagar, velachery, Chennai - 600042, Tamilnadu, india Telephone:+91 [protected]. Today its been 3 weeks that i placed the order, i have not yet recieved the product. The payment was debited from my account on day one that is 5th of august. I started chasing these people through email as they stopped picking up the phone. They gave the phone number of the vendor to track myself. I called up the vendor and to my surprise this guy has not shipped the product till 19th of aug (I call on 19th aug to the vendor) and he gave me an answer that it doesn't matter if the product is late i can use the product for my next trip. The number of the vendor is [protected]. They also provided me the tracking number of the courier[protected]Track on courier) but when i checked on the website,. This number does not exists as on date 21st aug. Now they have stopped replying to my mails as well. I think this website is a big cheat and is doing big fraud by cheating customer. They adviertise and take money for products that they does not have. Please let me know how i can sue them for the trouble they have caused me and the not delivering what they promised and runing my bike trip. I went on the bike trip without the shoe cover and it rained heavily during my ride and spoiled by rs. 5000 riding boots, which was filled with water. My feet got fungus because of long exposure to rain water in my shoes. I am on medical leave now as i cannot wear shoes for few days due to infection in my feet. Websites like these should be taught a lesson so that they cannot take the cosutomers for a ride. I hope strong action or a suggestion so that these people are penalized appropriately. Thomas philip [protected] Trivandrum