Motorola Solutions — bad attitude of customer care agent on resolving issue session

 
2 Reviews
Patiala, Punjab, India
 Kriti Kriti on Jan 4, 2020
I'm facing no signal and charging issue with my phone, they say that the phone has liquid damage but there is no such problem as the phone has been used very delicately. The phone is under warranty still they are charging us for damage repair why should i pay without any fault. According to them first they will change my phone's charging point and then they will check sim slot if any problem i will have to pay for that too. I called on customer care and she behaved unprofessionally and bad attitude. I'm uploading a picture in which phone is on charging since 4 hours but the battery shows 0%. Very bad experience.

bad attitude of customer care agent on resolving issue session

Complaint Status


[Jan 04, 2020] Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi

Sorry to hear about this, We'd like to get more information about your issue. Please email us your phone IMEI number and detailed description of what happened to [protected]@motorola.com

Thanks
Motorola Support

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    Customer satisfaction rating
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    +91 12 4419 2000
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    Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
    Motorola Solutions - bad attitude of customer care agent on resolving issue session