Motorola Solutions Customer Care
Motorola Solutions India Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1782
COMPLAINTS

Motorola Solutions Customer Care

Motorola Solutions India Pvt. Ltd.

Address
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
776
down
355

Phone:
Phone:
up
330
down
196

Description
Motorola Solutions designs and develops mission and business critical devices including radios and the infrastructure to support Public Safety and Commercial Customers around the world.

Customer satisfaction rating
4%
Complaints
1782
Pending
0
Resolved
65
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Motorola Solutions related photos (328)

Motorola Solutions Complaints & Reviews

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Motorola Solutions — touch screen

 Avinashsingh324 on Apr 22, 2019
No wonder why this service centre is having such bad review...
I gave my phone for the charging problem and they solved it but they returned it with patch on screen and the touch was not working at that place. However the next day i asked them to repair it but they put the blame on me and asked to pay another 4000 for the touch screen..
Service centre: cpt-005jnp communication
Address: b1/517a, above kotak mahindra bank, janakpuri, new delhi-110058...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Solutions — motorola e4 plus

 Nilofar seekinJOB PUNE/Qatar on Apr 10, 2019
Hi team, This is with regard to my new condition mobile bought recently through Amazon india. On 17 March 2019. I got delivered in yavatmal with fault in front camera and it was not working at all.
When I visited Motorola service centre the repairer saw my mobile and said me it will charge 1650 inr for camera replacement . I said tell me checking charges for mobile he charged 150 inr and I gave but the point with raises HIGH Escalation is he did not provide me bill for checking mobile and even fooled me by saying this furbished phone whereas bill clearly mentions new condition phone . He...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — complaint about moto g5s plus turbo charger

 Sayali Nagarkar on Mar 30, 2019
Dear sir, i purchased my moto g5s plus mobile phone on 31st july 2018, it has been working amazing but today on 30 march 2019, the turbo charger came along with is not working and problem is surely with charger only as other charger are working with my mobile. So is the charger come with warranty and how to claim it? I kindly request you to solve this as soon as possible.
Thank you....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — phone not charging

 bhoopsingh001 on Mar 23, 2019
I purchased new moto G6 on 31 aug 2018.From 17 March 2019 the phone is not charging . i went to customer care 3 times till today. they are asking to get motherboard replaced without warranty. the charging cable is working but the phone is not getting charged.The customer care people are asking 7500rs for the new motherboard saying it is not in guarantee. The guarantee period is not expired till yet. So please get this issue fixed in the guarantee....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — motorola service centre changed charger socket but then also not connecting turbo power

 Priyank Mamar on Mar 16, 2019
Today i went to Motorola service centre in indore for changing charger socket they changed the socket by it is not turbo connecting and they charged me 850 rupees for that socket but then also it is not is the previous condition before it was initially and not connecting turbo charging And also it is charging too much slowly .. 5 hours are taking for full charging ... The service centre made my mobile worst then it was initially ...i want my Solution of my problem other wise i will file complaint in police station...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — motorola turbo power charger

 raghvendra singh solanki on Mar 7, 2019
Sir,

I had bought an motorola turbo power 15 universal micro usb charge with order no.[protected] on paytm mall app on 3rd june 2018. And after some month suddenly its adapter stops working and my phone is not getting charged hence the moto service center is not considering it for waranty service. When i contacted paytm mall customer services they are asking for service denial letter which the moto service center refuses to provide. Kindly help me.

Regards,
Raghvinder singh solanki
Mo no. [protected]...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Motorola Solutions — negligence in repair [Resolved]

 sarath85 on Mar 5, 2019
Dear support,

Please be informed that i had handed over my motorola phone to iseri info solutions, indira nagar, bangalore. The issue i had was only with the speaker and mic. The appearance status was only that there was a scratch on the camera at the time i handed over my phone to the service agent. The phone was perfectly works ng and had no other issues at the same time. The receptionist mentioned the fault and the appearance status in their service order copy (Attached for your reference) and said that they will get back to me with a quote in 2 hours time and also collected inr...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola Solutions — volte issue

 Sagnik Dass on Feb 15, 2019
Hello mam or sir... Few days before I have purchased Moto one power from Flipkart. After buying when I put my sim on slot and phone gets started but Volte is not working only LTE (recommend) is showing. That's the main reason net is too slow and it's very irritating. Please help me to resolve my problem as soon as possible. I called many times in customer care and even went to the service center also. But nothing has happened. So please do something as soon as possible....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — fake gorilla glass

 MD Rubia Nasreen on Feb 4, 2019
Hi, i have purchased motorola one power mobile on 22 oct 2018. This mobile is supposed to have gorilla glass which doesn't break easily but yesterday a simple fall from bed of about 1 feet, the display got broken. My previous mobile were also moto but they never had any issue. This mobile doesn't have any gorilla glass. Its a normal glass which breaks easily....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — android 8 oreo and android 9 pie update??

 Mayur Thokale on Jan 21, 2019
I'm using moto e4 plus from 2017 & still not get a update i'm totally bored from nougats version. And very angry with motorola's consumer service it's not so good as other companies. I wish i got a new software update as soon as possible
Thank u 🙏🏻

Other companies like one plus, vivo, real me,
Mi, huwaie, gives every update on a right time, but motorola not doing this thing for it's user's.
And the camera performance and optimization of there camera's are so good rather than motorola handset's.
Skin saturation and display are also so good of those...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — service center not competent to repair the handset

 Navjodhpal singh on Jan 17, 2019
I have some proximity sensor issue whenever i went to resolve the issue everytime they make some new problem along with old. First they software to repair proximity sensor then replace die cards then atlast they agree to change motherboard. After replacement of motherboard my handset speaker start making noise. Then again he replace die card then my phone sim network lost. Then again he open the phone phone sim network problem was resolved but the problem of speaker is still there. As i purchased this set in oct 18 and its opened serveral time due to negligence of their service center i ask them...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto e 5 plus charger is not working

 dipendra.ckb on Jan 7, 2019
Hi

I am having a moto e 5 plus phone. Warranty of my phone accessories is going to complete on 11 january 2018. My charger is not working, my phone is working fine and getting charge with other turbo charger.
Yesterday (06 january 2018) i visited to service centre located at okhala phase 2 to replace my charger, they inspect over charger and said to me “come tomorrow we will replace your charger”.
Today (07 january 2018) i visited to service centre again they said to me that your charger has some dent over so we don't replace your charger.
What type of service...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola Solutions — moto g5s plus repair ni kiya gya warranty me hone ke bad bhi

 Viru Dhakad on Jan 6, 2019
मेरा मोबाइल मोटो g5s प्लस hai usme screen auto touch hone ki problem h use warranty में होने के बावजूद भी ठीक नहीं किया गया वह कैमरे पर एक स्क्रैच होने के कारण उसे डैमेज बताकर सर्विस सेंटर सागर pr मोबाइल ko ठीक करने से मना कर दिया गया कि यह वारंटी में अब ठीक नहीं होगा. Par mera mobile...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — follow up complaint of what we sent yesterday

 KN TheFantasyGuy on Jan 5, 2019
Thank you for your response.

At the same time we want to update you of two more things committed by the service agent.

A) they have degraded our 4g original status into 3g which they have acknowledged too however they have not rectified it yet

B) they have changed our original imie status. Original imie: [protected] and imie 2: [protected]. The current imie after service is reading as follows, imie: [protected] and imie2: [protected]. Which means the service people seems to be robbing the original status of the mobile, which we want to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Solutions — service center charge but not provide reason to the phone

 Pradeep Jaiswar on Jan 5, 2019
My name is pradeep jaiswar
My phone submit is service center 24/12/2018
But phone not slow this problemand creat new problem is phone liquid damge
But phone normal use and not for show liquid charging port and spekar to
Other part how to posible to liquid damege only fingher print sensar
My complaint no. Soin[protected]
Please sir help me...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — sale 2018120694

 KN TheFantasyGuy on Jan 4, 2019
We gave a moto e 2nd gen phone with 4g status for display repair to kumar electronics (Unit 2) tirunelveli, tamilnadu. Email id : kumarelectronics. [email protected] on 18/12/2018. They messed up with it, that i have been encountering with it many new problems, one after the other. I took up the matter with them consistently till this date.
As it is already time consuming, kindly advise the service center to attend to the problems at once and return the product to the costumer at the earliest....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Motorola Solutions — motorola one power. warranty is not accepted in service center

 Prashant Domkonda on Jan 1, 2019
Dear team i have purchased a motorola one power. It is in warranty but the service center is declining my warranty and give different reasons and not repairing my phone in warranty. They are charging me money. My phone is only 3 month old. Please help they are telling that the phones mother board is not working and you have to pay 13000 rs for the same. Kindly repair my phone is warranty...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — service denied by motorola service centre chandigarh

 Jaipreet Balraj on Dec 29, 2018
I have been relying on this brand since very long, so i bought moto g6 on 12th june 2018. Its been only 5 months and my phone started shutting down automatically, i visited customer care center as my phone was in warranty period, nisha took my phone and rohit diagnosed it, they said my phone's motherboard is sorting because some liquid was accumulated there through my charger jack. So replacement of motherboard wouldn't cover under warranty, i searched on google the sign on motherboard is a pink pigment which gets discoloured if any moisture enters, but both the pigments in my motherboard was pink,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — issue with wifi and internet connectivity

 deepa821 on Dec 27, 2018
Hi,
this side Sumit Yadav, I had purchase Moto G5 S plus, For First 3 month its working perfectly, but after 3 month Issue accrued for Internet connective, It shown many time Connect but No internet, I had switch/test 3-4 wifi network but same issue exist with all Wifi network, even same issue also with Mobile internet also consult with my Mobile network operator, they told me from Our side we have no Issue with internet connectivity and also visit at Moto Authorized service center, they told me sir we have not found any issue right now. need to be replace/repair device....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — about stolen of my phone display

 Prasad Nigade on Dec 25, 2018
I have an motorola g5 phone. Some day ago it gives me an network problem as it didnt show network of any sim. Due to this i went to my near authorised service center in vashi. I submited my phone their after that they told me their is liquid damage and it could not repair when i went their to collect phone they told me it also have touch issue but i didnt noticed any such problem. I only face network issue. Then they told me that they will send my phone to company to see that is company can solve my problem. But after 3 weeks they return my phone saying that it cant be repair. Here is something...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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