Motorola Solutions Complaints & Reviews

Sir

I had purchased motorola qled on 24.09.2025 through flipkart.

But poor and bad service from flipkart and jeeves. I received defective product motorola qled. Got delayed delivery. Installation person came 2 days late.

At the time of installation, the person told me that, product is faulty and defective and he sent photos to that effect to flipkart. Thereafter, I called flipkart customer care...

I have handed my mobile Moto Razr Ultra 50 for screen replacement on May 10 and collected the same on June 13 2025 by paying Rs.35, 000 for the screen replacement. I took me more than month as the secondary screen was damaged by the service executive while replacing the primary screen (main screen), he asked me to wait for a month to open a new service order and claim under warranty.

Once I collected my mobile, the screen...

Yesterday my smartphone (motorola g45 5g) fall off from my hand and the display got broken in scratches like pattern but nothing happened with tempered glass, the lower right side got damaged. This Smartphone has Corning Gorilla glass 3, but what if it can't handle a small falling from hand?
And my phone is in warranty, i got to know it from device help. But also i have searched for service centre, it shows there is no nearby...

I'm facing no signal and charging issue with my phone, they say that the phone has liquid damage but there is no such problem as the phone has been used very delicately. The phone is under warranty still they are charging us for damage repair why should i pay without any fault. According to them first they will change my phone's charging point and then they will check sim slot if any problem i will have to pay for that too. I called on customer...

I have been using this phone from one year now and from day one its not working properly. After repeated complaints no action was taken. The phone never gets charged and hence i always have to keep it on charge. Also the speaker doesn't work below 45% charge which is very weird.
I hope this time my complaint will be taken a look and shall be solved.
Its a moto m phone...

Just the worst service i ever got. I gave my mobile for some repairs along with my turbo charger at the service centre (Hara agency, bapuji nagar, bhubaneswar) contact no. Of the service centre - [protected]. After a week they returned my phone but not the charger, when i asked when will they give that asked me to come after 2 day. When again i went there they are telling that we couldn't find your charger and will inform if they find any....

Buy moto x force from flipkart after 3-4 months facing the charging problem then i will go to motorola service centre they told with in 12 or 15 days it will completely repaired. Today 20 days are over but not got my phone. When i call three - four times them and asking about my phone they told it is in process. It two days it will repaired and you will also get a call from here.
Veeeeery bad service never buy any motorola phone......

Moto e4 plus mai snapchat is not working properly every time it hang the phone and hang the video after recording in snapchat so please give me suggestions from which snapchat can work properly and contact me as soon as possible and reply soon and i can also send the snapchat video to your complaint message so after that i also contact to the snapchat customer care so reply as soon as possible...

I want to complaint about the motorola service center that is cellphone repair store, yashwant plaza, indore m. P.
I have given my phone (Moto g 4 plus) since last 2 weeks because it's not getting started. They are blindly asking for around 6000 rs. They are not telling me its reason, whats the fault in my device, how much time it will take, and why they are charging me this much amount. Even when i call them, they don't receive my...

Never buy any products from Motorola company. third class service from this service provider. I have very bad experience with service center and service provider.

I lost my device worth Rs 7000/- due to them.

I bought Moto e2 4g on[protected], after few month when my phone's Headphone socket was not working so I went to the Alix system, (Other system was working 100% except mentioned.)

"https://www.91mobiles.com/service-centers/Motorola/Bhavnagar/"...

Extremely poor and pathetic service here at Aurangabad by Service center authorities this is by Kunal Telecom where the staff don't know why they are working and don't talk properly to customers basically the ladies they think it's government job and they are the owner of the company.

The staff is not educated in terms of handling customer queries.
Will not help individual in terms of issues with phone.
Please...

I have moto g first generation phone ..but in these days I am unable to update any app in my phone and nor download new apps from play store. My email ID is [protected]@gmail.com and mobile no [protected]
Please do needful.


Munna martolia...

While closing the Motorola washing machine, the door making noise and machine was not starting, there is a issue with door closing mechanism.
My Mobile number: [protected]
I am not finding any customer care number of Jeeves in the internet source, if have also not working please rectify that

I made the first complaint on 16th April and the second complaint on 26th April, but there has been no solution within 12 days.

I get a WhatsApp message from your site that the visit has been done but no technician has come to our house in the last 2-3 days.

Hello,
I have been using Motorola Edge 30 for a year. I purchased this phone to use it for a long duration but the performance of this phone is too poor.
Suddenly, 3-4 green lines have started to appear. The phone has never fallen and there is no physical damage to the phone.
Performance wise the phone gets stuck, switch off while charging, or if kept idle for long hours. In addition, the SIM tray never pops out. I never needed to change the sim after the first day of insertion. Recently, when I wanted to put 2nd sim, I could not.
I am completely disappointed with the phone.
I request you to kindly solve the issues of my phone and provide me with a repaired phone free of cost.
Thanks,

Please find beneath the entire mail trail with multiple persons within Motorola support and Jeeves.

TO SUMMARIZE - Purchased a Motorola television from Flipkart, which was installed on 20th July 2023 and stopped working on 12th Sep 2023 - not even two months since purchase. Been running around complaining to Flipkart, Motorola (also flipkart), Jeeves. Keep getting responses that case is escalated and case keeps getting resolved with no resolution. I have a brand new non-working junk television set with me now.

Given the repairs being recommended by a brand new television, well within warranty, I seek a replacement television, instead of sticking to a repaired television - repair also which is not happening.

Also seek fair compensation for all the time and efforts I have had to put in for all the co-ordination, followups and other time-consuming activities.

Also seek fair compensation on account of my mother who is mentally irritated and disturbed due to there not being a working television for her.

Francis Fernandes
+91 [protected]

[protected][protected][protected][protected]
Since every time, the old case is resolved and a new case is opened, I am now responding with complete details on all the cases.

I have given you'll enough time and sufficient warning and all these emails are the evidences I am going to be using in customer court for my case against Motorola and Jeeves. It is now almost a month that the television is not working and no one is bothered.

People just keep resolving the issues and raising new issues when I write in. Following are all the ticket numbers generated so far, with absolutely no solution. While taking up with consumer court, am also planning to throw out this non-working tv and having it televised and published it in the media

[MOTO-865908]
[EW-872244]
[EW-887577]
[JVS-887578]

Francis Fds

On Sunday, 1 October, 2023 at 02:38:54 pm IST, francis wrote:

Hi,

Technician replaced panel on 29th sep and today again TV has stopped working.

I have given you'll sufficient time and warning before taking this matter to consumer court.

I still have a newly purchased non working tv

Francis

Sent from Yahoo Mail on Android

On Mon, 25 Sep 2023 at 5:01 pm, Extended Warranty
wrote:
Hi Francis,

Greeting from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

For further assistance please revert back to this mail or call us at[protected].

Thank you,

Ashish

Jeeves

If you need to provide us with further information, please reply to this e-mail and keep the subject intact.

[protected][protected][protected][protected][protected]

On Sunday, 24 September, 2023 at 05:36:25 pm IST, francis wrote:

Hi,

Television installed by your technician on 20th July, stopped working on 12th Sep. The TV has not even worked for 2 months.

Complaint raised with flipkart twice - 14th Sep and 18th Sep - they have marked all complaints resolved.

Complaints raised with Jeeves 12th Sep, 13th Sep, 18th Sep and 21st Sep - only getting acknowledgements and holding responses - no resolution. And when agent has no response, they place on hold and disconnect the call.

Technician visited on 14th Sep, checked everything, took pics and said panel will be replaced. I told him since this is a brand new TV, I am not willing for repair as such and want a replacement of TV. He said to inform the guy who calls me for panel replacement later.

After so many follow ups, finally got a call from a person on 22nd Sep saying panel has arrived and will be replaced. Again I told him that its a brand new TV and I want replacement, not repair. He said he will check and disconnected the call. Ever since that day he is not answering my calls.

Jeeves says they can only replace the panel, and I have to contact Motorola for replacement. No way to contact Motorola directly. All helplines of Motorola ask to contact Jeeves. Even the TV booklet received is with a Flipkart email address.

So basically Jeeves / flipkart says Motorola and Motorola says Flipkart and I am stuck with a non-working TV since 12 days.

I have collated all my emails and all my attempts to reach you'll within this trail mail, as evidence for future proceedings.

THIS IS MY LAST ATTEMPT TO CONTACT FLIPKART / JEEVES AND I SHALL BE LODGING A CASE WITH CONSUMER COURT IF I DO NOT RECEIVE A RESOLUTION WITHIN NEXT 3 DAYS - BY WEDNESDAY, 27TH SEPTEMBER 2023. PLEASE BE WARNED THAT APART FROM TELEVISION REPLACEMENT, I SHALL ALSO BE FILING FOR HARASSMENT AND EFFORT CHARGES

Francis Fernandes
+91 [protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

On Tuesday, 19 September, 2023 at 10:00:40 am IST, Extended Warranty wrote:

Hi Francis,

Greeting from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution. We are putting in all efforts to get the same resolved earlier.

We appreciate your patience.

For further assistance please revert back to mail [protected]@jeeves.co.in or call us at[protected].

Thank you,
Vishal

Jeeves


If you need to provide us with further information, please reply to this e-mail and keep the subject intact

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Extended Warranty
To: "[protected]@yahoo.com"
Sent: Monday, 18 September, 2023 at 11:47:12 pm IST
Subject: [EW-872244] Motorola Envision TV - black screen

Hi francis

Thanks for reaching out to us. We acknowledge your mail and assure that you’ll hear from us within the next 24 hours.

Thanks

Jeeves

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: francis
To: [protected]@jeeves.co.in
Sent: Monday, 18 September, 2023 at 11:43:39 pm IST
Subject: Fw: [MOTO-865908] Motorola Envision TV - black screen

Hi,

Have purchased this television less than 2 months back. Order ID - OD[protected] and installed on 20th July by your technician.

13th sep the television stopped working, just a black display. The Jeeves technician visited, checked everything, took pics and said that the panel would be replaced.

I am not willing to accept a repair in a brand new television and hence seek a replacement

Francis Fernandes
[protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Motorola
To: "[protected]@yahoo.com"
Sent: Thursday, 14 September, 2023 at 03:51:18 pm IST
Subject: [MOTO-865908] Motorola Envision TV - black screen

Dear Customer,

Thank you for writing in.

We are sorry that you are facing issues with your T.V.

We would request you to write an email with the details of the issue to [protected]@jeeves.co.in or [protected]@jeeves.co.in for further assistance.

Contact Number[protected],[protected]

The brand will evaluate the issue and suggest a resolution.

Thanks,

Piyush

Team Motorola

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Motorola
To: "[protected]@yahoo.com"
Sent: Tuesday, 12 September, 2023 at 09:49:19 pm IST
Subject: [MOTO-865908] Motorola Envision TV - black screen

Hi francis

Thanks for reaching out to us. We acknowledge your mail and assure that you’ll hear from us within the next 24 hours.

Thanks

Team Motorola

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: francis
To: support.[protected]@flipkart.com
Sent: Tuesday, 12 September, 2023 at 09:46:35 pm IST
Subject: Motorola Envision TV - black screen

Hi,

This is with regards to my motorola tv purchased from flipkart in july 2023.

This evening tv is switching on with only a black screen.

Need support urgently,

Francis
+[protected]

I have purchased a Motorola washing machine front load 10.5 kg fully automatic online through Flipkart. First few months it was working good, but after few months it started making some loud noise while running.so I complained regarding this in customer care and technician visited who was from Jeeves service centre which is authorised by Flipkart for service. He just had a look and said that this is normal and went off and closed the complaint.after few days I complained again regarding this and I asked them to send some senior technician from company but again technician came from Jeeves and did not solve the problem and said the same thing.this happened four to five times but my problem was not solved.Then I served a legal notice to supplier, Flipkart and Motorola . But Motorola did not accept the notice.

Dear Motorola Team,

I have purchased Motorola ZX3 55 inch smart LED TV in Flipkart in the month of August'2022. After 15 days of delivery product stop working and the issue was resolved after 30+ days.
Now again I am facing Black patch on the screen issue from 23rd May'2023. Till date no one has taken care of my complaint. On 10th June'2023 someone came home and said that they are from service center. They took some selfie and gone. Now that person is also not responding to calls. I'm receiving text messages from Jeeves from 10th June'2023 that my claim was assigned to an engineer and he will call me to take appointment. Also getting mails from support.[protected]@flipkart.com from 24th May'2023 stating that my issue will resolved in 48 hrs. So many 48 hours gone. Again it's near about a month that I'm again facing service issue. Don't know whether I purchased a perfect brand product or from a brand which is unable to resolve customer complaint in time.

Waiting for your quick action on this issue. My registered mobile number while purchasing product is ([protected]). Case ID is Case ID: FLRM-6DK4OG-D3AN0S-MV069C-M19DJ57. Claim ID is CLBWV[protected]. Warranty Claim with BWFK[protected]

Hi Sir Soundbar Not Working Pls Request sir warranty cliam sir

I bought this Motorola 50inch SmartTV with order number OD[protected] on Nov 3rd 2020. It was Big Billion sale .TV Looked amazing. For 32, 000 looked a best deal with rumors and details around LG panel used was all around.

I did the mistake. TV was amazing to start with. Nice colors, quality and sound. My parents 70+ loved it. It was part of family.

Suddenly last Monday 24th April TV was all on and playing suddenly screen goes black. Then my parents called me on whatsapp asking why TV stopped working. Did I not recharge internet or DTH . I saw the TV and was shocked. All Vertical lines all around the TV . Screen was flickering and no display.

I immediately googled, youtubed found customer care number [protected] and called. It was evening 7 and noone answered. I called 27 times the next day and to my surprise IVR never worked. I was selecting the language by pressing 1 and call disconnects. I sent mail support.[protected]@flipkart.com.

I received reply next morning as its out of warranty it will be chargeable. I replied to schedule. I acknowledged the mail and asked for charges. My parents kept following up with me .
Next day morning "Wednesday" no reply to mail I tried customer care number again. Someone answered and raised a ticket for me . In 48 hours Jeeves was supposed to call me as that's the company that take care of service.

Thursday morning someone called from Jeeves as I requested to prioritize, asked my address. I asked for charges approx:-

550 visit charges for engineer - he said . Coming from Dhakuria to Gangulibagan in Kolkata auto costs 26.
I asked what might have happened after explaining the fault he said Sir panel gone . I will come take photo and send to somewhere who will confirm charges. Roughly around 20, 000. I pleaded please negotiate to visit charges he said he can't. HE agreed to come by 13:30 but didn't. Again, whole day passed.

I clearly cannot afford a panel change for a 32, 000 TV in 3 years. My parents have to stay without a TV as I can't buy a new one now. I can't repair either .
I booked Urban Company after failing to wait for Motorola to act and get Jeeves engineer involved to come and see and comment what went wrong. The budget I got from Urban company was around 10, 000 . I can't afford anything at this point of time. I paid him 250 for his advice and he also left without even touching the TV.

TV was off when my parents followed up with me on Thursday night around 09:30, I just said let's try moving the TV a bit and start the TV on whatsapp video call.
TV started working again. All was back again. Everyone was happy. Father was like will start dancing. I was so happy seeing my parents filled with joy.
Yesterday evening someone from Jeeves called asking can I come now. Since TV was working, I politely said him its fixed and working now.

Today morning again .. TV again went dark again. Same vertical lines. TV movement is also not working this time. Its flickering.
Please please help me . I seek value for money for products sold on discounts.

Outcome I am looking for

I am just trying to keep my parents happy and enjoy their soaps and serials .Motorola should change the panel or exchange the TV as its a faulty product probably a refurbished one. Definitely not Made in India.