Motorola Solutions Customer Care
Motorola Solutions India Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1806
COMPLAINTS

Motorola Solutions Customer Care

Motorola Solutions India Pvt. Ltd.

Address
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
780
down
358

Phone:
Phone:
up
332
down
199

Description
Motorola Solutions designs and develops mission and business critical devices including radios and the infrastructure to support Public Safety and Commercial Customers around the world.

Customer satisfaction rating
4%
Complaints
1806
Pending
0
Resolved
66
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Motorola Solutions related photos (340)

Motorola Solutions Complaints & Reviews

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Motorola Solutions — taken charge to check phone and connected to his computer

 Karanmoto on Sep 17, 2019
Hi team,
I am located in indore (M. P) my phone was showing me motorola wallpaper and not switch off, so i go to service center of motorola and the guy told me that he have to check by connecting the phone to computer which will be chargeable and after connecting and start my phone he took rs 300 in which there is no software upgrade because i don't lose my data.
So i want to ask motorola company to start the phone by connecting the computer they charge rs 300? Which is not legitimate to me.

Looking forward to hear from you....
Complaint comments  Read comments Complaint category Telecommunications

Motorola Solutions — battery related issue

 Ganesh_ 1Jadhav on Sep 7, 2019
Battery is getting discharged quickly. I want to buy a new one but I am doubtful that it will be authentic. Please suggest where can I get original battery of Motto e3 model.

Please suggest where to buy a genuine onto e3 battery.

In the morning it shows 100 percent and I. The afternoon even if mobile was not touched it shows 38%. So iwould like to buy a new battery but not sure I will get original one from online platforms. Can I get it in a authorised store. Please suggest.

Thanks in advance......
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — wrong information written on the customer job sheet

 rama.scp on Aug 28, 2019
Due to charging issue, I submit my Motorola one power handset which covered within the warranty period. But in customer job sheet which provide by the service centre, written that my phone is out of warranty and also written there that my phone is " damage by customer induced" they took my handset on that condition. I have my bill of that handset. And charging issue not induced by me....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — motog3 mobile battery replacement.

 Satya Prasad Sastry Dantu on Aug 22, 2019
I have changed my mobile moto g3 battery (Model no. Xt1550) on 14.08.2019 at vasavi associates, guntur. But moblie battery problem has not been solved. It is suddenly switched off even battery charging level is at 60% like my mobile' sprevious condition. There is no change in tprevious condition and present condition. The aforesaid service centre were not answered properly. They behave rudely manner. I am using company chargers only to my mobile. ("you have to use company chargers for better battery performance" what they are saying for escape from their job). I have changed battery on their advise....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — after otg software upgrade automatically imei no. got nullified in moto g5 s plus mobile

 [email protected] on Aug 17, 2019
Hi team,

It's very sad to say that i didn't get proper resolution for the above subjected statement. I reached out to motorola service centre and they took almost 3weeks and did nothing. I tried to continuously get in touch with customer care but they didn't have resolution for this kind of issue.
Better come with bug fix or else try to have proper resolution for any kind of issue customer is facing.

I have bought my mobile 1 year 3 months back and i got notification to upgrade the software and i did post restart i saw mm error phone not allowed then i searched...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — repair status

 Naveen2526 on Aug 12, 2019
Dear Motorola

I still facing problems with this fault phone...this time the speaker gets cracking sound, so I went today servicing centre of Ernakulam..And they confirm that the speaker is complaint, and speaker is not in their side, so they said come to me on Monday...

Actually why r u made this type of waste products ????
Why u cheating customers ???
Do you know onething, I use this phone 21 days after purchase & in servicing it takes 17 days... ... And the issue still not resolved

I[censored] have policies like 'CUSTOMER IS KING', then back...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — moto one power

 Kinnukabag on Jul 29, 2019
I have moto one 0ower mobile i purched through flipkart after 8 month on 21july 2019 my handset was not getting on so i submitted to moto servise station after 4 days i received a call from service station that your handset is water damage hence we are not give you warrenty these guys are forcing me your handset is water damage but reality is differt these guys not taking care of customers motorola company is not good in service he makes me fool.. I spit on moto company and i file case against this 100...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — poor service on battery replacement

 Srinivasan Sakthivel on Jul 25, 2019
I have changed my battery with mra communication authorized motorola service center at dharmapuri-636701. He changed my battery at 20/06/2019 but it is not working properly and i raised a complaint against the issue, again he replaced my battery at 01/07/2019 but the problem has not be resolved still the complaint is going on. Battery draping fast......
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — battery replacement

 Srinivasan Sakthivel on Jul 25, 2019
I have changed my battery with mra communication authorized motorola service center at dharmapuri-636701.
He changed my battery at 20/06/2019 but it is not working properly and i raised a complaint against the issue, again he replaced my battery at 01/07/2019 but the problem has not be resolved still the complaint is going on.
Battery draping fast and charging level is too slow....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — motorola service centre unethical behaviour & refusal to provide invoice

 sanjoybose on Jul 24, 2019
I am complaining about The Motorola Service Centre in City Centre, Durgapur, named "The Mobile Unique" & addressed UCP 011, Bengal Ambuja House Dev. Ltd. West Bengal - 713216. The behaviour of the owner is quite despicable & I believe he's a cheat. I own a Moto Z Play bought online from Amazon in Nov'2016. The battery was swollen & I had to change my battery. They replaced my battery & billed Rs. 2500, but refused to give me any printed tax invoice. They also claimed that mobile batteries have no warranty & so I don't need any invoice. Neither they made any job card for the battery replacement which...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — store closed and no information about my phone

 kamal_ badhan64 on Jul 24, 2019
Hi. I submitted my phone at your kotla-mubarkarpur, delhi. Store and was said to come back after 1 week to take it back. I did what i was asked but yesterday when i went to the store, it was closed. I had a talk with customer care and they said they don't know anything and cannot provide us with any information just that when the part will arrived we will be called. No body in the store picks up nd neither the customer support is of any help. I would like to have a reply and my phone fixed and dropped asap....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — purchased motorola pulse 3 max wired headphones (black) b07cg2q5v2 from amazon on 12-08-2018.

 ilyk2rock on Jul 1, 2019
I purchased motorola pulse 3 max wired headphones (Black) b07cg2q5v2 from amazon on[protected]. I have enclosed a photocopy of my receipt for your reference.

Invoice number: del5-367062
Invoice details: hr-del[protected]
Invoice date: 12.08.2018

Unfortunately, the item stopped working this is the first time something like this has happened with one of your products.

But motorola is not replying to the email i sent from [protected]@gmail.com

Please contact me as soon as possible.
[protected]
[protected]@gmail.com
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Motorola Solutions — complaint about the indiranagar authorized service centre

 Niranjan Naanu on Jun 19, 2019
Sir,
I have given my device that is Moto m to that service centre in Indiranagar near BDA complex Bangalore, for the issue of battery problem but they gave me back with some dents on top of the phone and I asked about that dents, one person in that centre behaved with me in a rude way that we will do like this only our company is like this only do whatever u want and do what u can, this is how u will speak with a customer ? Even after all this he didn't issued my problem and given my phone with normal battery, He don't respect any customer speaks rudely, shame on u to keep such persons in...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — repair of motorola x4

 sanjay saini37 on Jun 14, 2019
Sir,
I gave my device Motorola x4 to lenovo moto care bhuj in april for repair of charging port with a cost of 2300/- bcoz due to damage of screen & back panel its out of warranty as per company policy. But same day i faced the same problem which i earlier paid. Now since 2 months i cant get my device becoz now they are telling its motherboard is damaged & they are asked again i pay for the motherboard. How i can pay as they dont told me earlier for the motherboard after 2 months. Pls take up this case and do needful for me.
Thanks.
Sanjay saini
[protected]
saini.[protected]@gmail.com...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — problem with moto m charger plug

 Vijay YG on Jun 7, 2019
All the sockets in my flat are standard Anchor Roma or equivalent. The Moto M charger plug does not charge my phone when plugged into any of the sockets. It fits in perfectly into the socket, but does not get the electrical contact. I suspect, the pins are shorter than other chargers that I have seen. With a lot of difficulty, I have to partially pull it out and adjust to establish the electrical contact only one power socket in my flat. When I travel, its almost impossible to find a right power socket that can charge my phone. Looks like the charger is not designed for Indian sockets. My phone...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — motorola one power smart phone

 Nithish Machery on Jun 5, 2019
I have purchased motorola one power costing rs 14999, in product specification phone is coming with gorilla glass display which not supposed to be crashed by a minor falls, however my motorola one power screen got crashed by a simple fall below one feet, even though the phone was having safety glass and back panel it's screen crashed which indicates that phones display is very much lower quality and gorilla glass specification is not true. I have contacted motorola service centre and motorola support but they have denied the warranty and is charging rs. 7250 for screen replacement for my in warranty...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Motorola Solutions — display not available in service centre

 amit uikey on Jun 4, 2019
I'm using moto z play it's display was not working so i give my phone to motorola service center indore its been two weeks and they said tht parts are not available i think that's not fare can u plz tell me if any parts not available in service center so how mucj time it takes to available that parts whenever i call the service center they just said to me that it takes two three days and i'm sorry sir...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — motorola smart phone.. moto g5 s

 Biswashree Panda on Jun 3, 2019
Sir, i am a regular costomer of motorola.. Me and my all family members use motorola smart phones. I baught moto g5s previous year. I am having regular hardware and software issues in this phone. Being visited costomer care twice already m completely harashed. Now my sim slot is not working and my phone is still in warrenty. Now i am running my phone only on wifi. M in complete distress. I expect you to offer me a solution....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — moto x4/ motherboard compliant

 Gokul Rathinam on May 31, 2019
I bought a new phone from the 7 moths ago. I was dropped a phone from the 3-4 feet. It was dint on the left side bottom and the near the sticker was literally damaged. And i was so carrying of my moto x4. After 6 months it hasn't any problem and scratch on mobile. The 2 days ago my phone haven't charged. So i went moto care in t-nager at chennai.

And mainly they said it wasn't unter the warranty. Because of the dint of physical damage issue. I was worried. Then i said ok for the amount of 1800/-.
They are said it was charging board problem. So they said, if it will change...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — motorola mob restarting

 K Sajikumar Kumar on May 29, 2019
Sir i purchased motorola by paying 23000/ rs thru online 4 months back. Due to the restarting problem i approached ur alwaye service provider who is in royal plaza near najath hosp. 4 hrs i was sitting in their office the person name mr. Manu was saying not to repair battery problem. What a rediculous statement sir. When i told to return they have put a rubber band to join the pieces and given. After that i have given at your ernskulam service provider lenovo rajaji road ernnakulam after a week they are saying new battery inserted but not performing. What shud i do sir. Such kind of foolish fellows....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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