Motorola Solutions Complaints & Reviews

Yesterday my smartphone (motorola g45 5g) fall off from my hand and the display got broken in scratches like pattern but nothing happened with tempered glass, the lower right side got damaged. This Smartphone has Corning Gorilla glass 3, but what if it can't handle a small falling from hand?
And my phone is in warranty, i got to know it from device help. But also i have searched for service centre, it shows there is no nearby...

While closing the Motorola washing machine, the door making noise and machine was not starting, there is a issue with door closing mechanism.
My Mobile number: [protected]
I am not finding any customer care number of Jeeves in the internet source, if have also not working please rectify that...

I made the first complaint on 16th April and the second complaint on 26th April, but there has been no solution within 12 days.

I get a WhatsApp message from your site that the visit has been done but no technician has come to our house in the last 2-3 days....

Hello,
I have been using Motorola Edge 30 for a year. I purchased this phone to use it for a long duration but the performance of this phone is too poor.
Suddenly, 3-4 green lines have started to appear. The phone has never fallen and there is no physical damage to the phone.
Performance wise the phone gets stuck, switch off while charging, or if kept idle for long hours. In addition, the SIM tray never pops out. I...

Please find beneath the entire mail trail with multiple persons within Motorola support and Jeeves.

TO SUMMARIZE - Purchased a Motorola television from Flipkart, which was installed on 20th July 2023 and stopped working on 12th Sep 2023 - not even two months since purchase. Been running around complaining to Flipkart, Motorola (also flipkart), Jeeves. Keep getting responses that case is escalated and case keeps getting resolved with no resolution. I have a brand new non-working junk television set with me now.

Given the repairs being recommended by a brand new television, well within warranty, I seek a replacement television, instead of sticking to a repaired television - repair also which is not happening.

Also seek fair compensation for all the time and efforts I have had to put in for all the co-ordination, followups and other time-consuming activities.

Also seek fair compensation on account of my mother who is mentally irritated and disturbed due to there not being a working television for her.

Francis Fernandes
+91 [protected]

[protected][protected][protected][protected]
Since every time, the old case is resolved and a new case is opened, I am now responding with complete details on all the cases.

I have given you'll enough time and sufficient warning and all these emails are the evidences I am going to be using in customer court for my case against Motorola and Jeeves. It is now almost a month that the television is not working and no one is bothered.

People just keep resolving the issues and raising new issues when I write in. Following are all the ticket numbers generated so far, with absolutely no solution. While taking up with consumer court, am also planning to throw out this non-working tv and having it televised and published it in the media

[MOTO-865908]
[EW-872244]
[EW-887577]
[JVS-887578]

Francis Fds

On Sunday, 1 October, 2023 at 02:38:54 pm IST, francis wrote:

Hi,

Technician replaced panel on 29th sep and today again TV has stopped working.

I have given you'll sufficient time and warning before taking this matter to consumer court.

I still have a newly purchased non working tv

Francis

Sent from Yahoo Mail on Android

On Mon, 25 Sep 2023 at 5:01 pm, Extended Warranty
wrote:
Hi Francis,

Greeting from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

For further assistance please revert back to this mail or call us at[protected].

Thank you,

Ashish

Jeeves

If you need to provide us with further information, please reply to this e-mail and keep the subject intact.

[protected][protected][protected][protected][protected]

On Sunday, 24 September, 2023 at 05:36:25 pm IST, francis wrote:

Hi,

Television installed by your technician on 20th July, stopped working on 12th Sep. The TV has not even worked for 2 months.

Complaint raised with flipkart twice - 14th Sep and 18th Sep - they have marked all complaints resolved.

Complaints raised with Jeeves 12th Sep, 13th Sep, 18th Sep and 21st Sep - only getting acknowledgements and holding responses - no resolution. And when agent has no response, they place on hold and disconnect the call.

Technician visited on 14th Sep, checked everything, took pics and said panel will be replaced. I told him since this is a brand new TV, I am not willing for repair as such and want a replacement of TV. He said to inform the guy who calls me for panel replacement later.

After so many follow ups, finally got a call from a person on 22nd Sep saying panel has arrived and will be replaced. Again I told him that its a brand new TV and I want replacement, not repair. He said he will check and disconnected the call. Ever since that day he is not answering my calls.

Jeeves says they can only replace the panel, and I have to contact Motorola for replacement. No way to contact Motorola directly. All helplines of Motorola ask to contact Jeeves. Even the TV booklet received is with a Flipkart email address.

So basically Jeeves / flipkart says Motorola and Motorola says Flipkart and I am stuck with a non-working TV since 12 days.

I have collated all my emails and all my attempts to reach you'll within this trail mail, as evidence for future proceedings.

THIS IS MY LAST ATTEMPT TO CONTACT FLIPKART / JEEVES AND I SHALL BE LODGING A CASE WITH CONSUMER COURT IF I DO NOT RECEIVE A RESOLUTION WITHIN NEXT 3 DAYS - BY WEDNESDAY, 27TH SEPTEMBER 2023. PLEASE BE WARNED THAT APART FROM TELEVISION REPLACEMENT, I SHALL ALSO BE FILING FOR HARASSMENT AND EFFORT CHARGES

Francis Fernandes
+91 [protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

On Tuesday, 19 September, 2023 at 10:00:40 am IST, Extended Warranty wrote:

Hi Francis,

Greeting from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution. We are putting in all efforts to get the same resolved earlier.

We appreciate your patience.

For further assistance please revert back to mail [protected]@jeeves.co.in or call us at[protected].

Thank you,
Vishal

Jeeves


If you need to provide us with further information, please reply to this e-mail and keep the subject intact

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Extended Warranty
To: "[protected]@yahoo.com"
Sent: Monday, 18 September, 2023 at 11:47:12 pm IST
Subject: [EW-872244] Motorola Envision TV - black screen

Hi francis

Thanks for reaching out to us. We acknowledge your mail and assure that you’ll hear from us within the next 24 hours.

Thanks

Jeeves

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: francis
To: [protected]@jeeves.co.in
Sent: Monday, 18 September, 2023 at 11:43:39 pm IST
Subject: Fw: [MOTO-865908] Motorola Envision TV - black screen

Hi,

Have purchased this television less than 2 months back. Order ID - OD[protected] and installed on 20th July by your technician.

13th sep the television stopped working, just a black display. The Jeeves technician visited, checked everything, took pics and said that the panel would be replaced.

I am not willing to accept a repair in a brand new television and hence seek a replacement

Francis Fernandes
[protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Motorola
To: "[protected]@yahoo.com"
Sent: Thursday, 14 September, 2023 at 03:51:18 pm IST
Subject: [MOTO-865908] Motorola Envision TV - black screen

Dear Customer,

Thank you for writing in.

We are sorry that you are facing issues with your T.V.

We would request you to write an email with the details of the issue to [protected]@jeeves.co.in or [protected]@jeeves.co.in for further assistance.

Contact Number[protected],[protected]

The brand will evaluate the issue and suggest a resolution.

Thanks,

Piyush

Team Motorola

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Motorola
To: "[protected]@yahoo.com"
Sent: Tuesday, 12 September, 2023 at 09:49:19 pm IST
Subject: [MOTO-865908] Motorola Envision TV - black screen

Hi francis

Thanks for reaching out to us. We acknowledge your mail and assure that you’ll hear from us within the next 24 hours.

Thanks

Team Motorola

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: francis
To: support.[protected]@flipkart.com
Sent: Tuesday, 12 September, 2023 at 09:46:35 pm IST
Subject: Motorola Envision TV - black screen

Hi,

This is with regards to my motorola tv purchased from flipkart in july 2023.

This evening tv is switching on with only a black screen.

Need support urgently,

Francis
+[protected]

I have purchased a Motorola washing machine front load 10.5 kg fully automatic online through Flipkart. First few months it was working good, but after few months it started making some loud noise while running.so I complained regarding this in customer care and technician visited who was from Jeeves service centre which is authorised by Flipkart for service. He just had a look and said that this is normal and went off and closed the complaint.after few days I complained again regarding this and I asked them to send some senior technician from company but again technician came from Jeeves and did not solve the problem and said the same thing.this happened four to five times but my problem was not solved.Then I served a legal notice to supplier, Flipkart and Motorola . But Motorola did not accept the notice.

Dear Motorola Team,

I have purchased Motorola ZX3 55 inch smart LED TV in Flipkart in the month of August'2022. After 15 days of delivery product stop working and the issue was resolved after 30+ days.
Now again I am facing Black patch on the screen issue from 23rd May'2023. Till date no one has taken care of my complaint. On 10th June'2023 someone came home and said that they are from service center. They took some selfie and gone. Now that person is also not responding to calls. I'm receiving text messages from Jeeves from 10th June'2023 that my claim was assigned to an engineer and he will call me to take appointment. Also getting mails from support.[protected]@flipkart.com from 24th May'2023 stating that my issue will resolved in 48 hrs. So many 48 hours gone. Again it's near about a month that I'm again facing service issue. Don't know whether I purchased a perfect brand product or from a brand which is unable to resolve customer complaint in time.

Waiting for your quick action on this issue. My registered mobile number while purchasing product is ([protected]). Case ID is Case ID: FLRM-6DK4OG-D3AN0S-MV069C-M19DJ57. Claim ID is CLBWV[protected]. Warranty Claim with BWFK[protected]

Hi Sir Soundbar Not Working Pls Request sir warranty cliam sir

I bought this Motorola 50inch SmartTV with order number OD[protected] on Nov 3rd 2020. It was Big Billion sale .TV Looked amazing. For 32, 000 looked a best deal with rumors and details around LG panel used was all around.

I did the mistake. TV was amazing to start with. Nice colors, quality and sound. My parents 70+ loved it. It was part of family.

Suddenly last Monday 24th April TV was all on and playing suddenly screen goes black. Then my parents called me on whatsapp asking why TV stopped working. Did I not recharge internet or DTH . I saw the TV and was shocked. All Vertical lines all around the TV . Screen was flickering and no display.

I immediately googled, youtubed found customer care number [protected] and called. It was evening 7 and noone answered. I called 27 times the next day and to my surprise IVR never worked. I was selecting the language by pressing 1 and call disconnects. I sent mail support.[protected]@flipkart.com.

I received reply next morning as its out of warranty it will be chargeable. I replied to schedule. I acknowledged the mail and asked for charges. My parents kept following up with me .
Next day morning "Wednesday" no reply to mail I tried customer care number again. Someone answered and raised a ticket for me . In 48 hours Jeeves was supposed to call me as that's the company that take care of service.

Thursday morning someone called from Jeeves as I requested to prioritize, asked my address. I asked for charges approx:-

550 visit charges for engineer - he said . Coming from Dhakuria to Gangulibagan in Kolkata auto costs 26.
I asked what might have happened after explaining the fault he said Sir panel gone . I will come take photo and send to somewhere who will confirm charges. Roughly around 20, 000. I pleaded please negotiate to visit charges he said he can't. HE agreed to come by 13:30 but didn't. Again, whole day passed.

I clearly cannot afford a panel change for a 32, 000 TV in 3 years. My parents have to stay without a TV as I can't buy a new one now. I can't repair either .
I booked Urban Company after failing to wait for Motorola to act and get Jeeves engineer involved to come and see and comment what went wrong. The budget I got from Urban company was around 10, 000 . I can't afford anything at this point of time. I paid him 250 for his advice and he also left without even touching the TV.

TV was off when my parents followed up with me on Thursday night around 09:30, I just said let's try moving the TV a bit and start the TV on whatsapp video call.
TV started working again. All was back again. Everyone was happy. Father was like will start dancing. I was so happy seeing my parents filled with joy.
Yesterday evening someone from Jeeves called asking can I come now. Since TV was working, I politely said him its fixed and working now.

Today morning again .. TV again went dark again. Same vertical lines. TV movement is also not working this time. Its flickering.
Please please help me . I seek value for money for products sold on discounts.

Outcome I am looking for

I am just trying to keep my parents happy and enjoy their soaps and serials .Motorola should change the panel or exchange the TV as its a faulty product probably a refurbished one. Definitely not Made in India.

New Motorola Moto C plus purchase from Amazon, But yet phone is not Switch on and even no charging indicate on screen.

I have Purchased a motorola 5G g62 mobile phone, but in this there are lacking issue in during calls, , , very disappointing, I called to flipkart customer care they told go for service center... after I visited service center, they took 14 days and phone exchanged, but still same issue, and now who will solve this if same problem in difference phone also, , that means complete company is making ugly to the customer. all product has manufacturing issue. Solve this immediately...

I received screen break phone by Flipkart. please replacement my phone Motorola. Please. And Flipkart not approved my request.

In the month of May 2022, I purchased MOTOROLA Revou 164 cm (65 inches) Ultra HD (4K) LED Smart Android TV with Dolby Atmos and Dolby Vision (65UHDADMRS7P) through Flipkart.

Within 6 months, the TV lost the display. It happened during watching.

I raised a complaint with Motorola on the 16th of November. A third-party vendor technical visited and took snaps and videos of the TV on 17th November.

Hence, there is no update and Customer care is really not fruitful to the customer. Both Motorola and their third-party vendor have a horrible attitude.

I have requested to refund of the amount asap.

This is really annoying after purchasing a product and related it service.

Due to this I lost my temper and got nerve pain

This is regarding Warranty Claim with BWFK[protected] for your LED TV.
Your claim has been successfully registered and your Claim ID is CLBWI[protected].

The front camera stopped working. The service center has informed me that the cost to repair will be as much as the new phone. The fault is on the software part. Why does a software fix cost so much.

Ghost touching problem, overheating problem, sim slot not working,
phone is useless I will not take motorola again in life.

I purchases a Raza phone from sprint. Ever since I've had the phone I've had problems with the voicemail. When I get a voicemail and try to call the person back I get a message that states "call cannot be placed because they are no calling accounts which support call of this type". the call is a local call.
I called sprint, went to T-Mobile went to T-Mobile repair shop and no ne could do anything. This has been happening ever since I had the phone. I stay on the phone with sprint for over an hour every time I call. I have received several repair tickets and no one can repair it. I even changed voice mails app and nothing works. Sprint claims it's the phone that has a malfunction.

I had purchase original motorola terbo power charger, now adaptor not working

products details
model- -sc -25
ac powe supply
is 13252 (part-1_
iec 60950-1

HI Team,

[Incident: IN[protected]]
Order id : 0D[protected]

I ordered an AC product last 2 months back 30th October 2021. Till today I did not received Product (Daikin 1.5 Ton 5 Star Split Inverter) .when i called to flipkart team they are saying do it fresh order how much extra difference amount will provide you after sharing bill copy .

Till Today Im waiting almost 60 days...

The touch issue is still not resolved. After applying tempered glass the situation even gets worse. Screen flickring, unable to type are the common problems. The company knows about this issue but not accepting the same. And talking about the evidence you can check th reviews of this phone online or youtube videos of the people facing the same issue. Really disappointing to see such kind of customer service from motorola. Would never be buying any products of motorola nor recommend to anyone. Either refund my moneyback and take your defective phone back or provide a permanent solution to the same. I can't mail again and again. Its been one and the half month and i am really pissed off with this issue. Request you to revert asap and provide a solution towards it.

The calling app hangs, sometimes caller's name isn't flashed on the screen.
There's a problem in camera launching during whatsapp and snapchat also.
Ive been to the motorola service centre many times and wasted hell lot of my time but they didn't provide me with any solutions, they always have an excuse or the other, they didn't even revert back when i sent them the video of my phone being hanged.
And now they're asking me to again visit the centre and i know it would just waste my time for one more time, they even kept my phone for a week to check, and they sent me back by saying the phone doesn't have any issues and then I sent these videos too. But no help offered but asked to visit the centre for something again which will lead to more wasting of my time.