Motorola Solutions Customer Care
Motorola Solutions India Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1711
COMPLAINTS

Motorola Solutions Customer Care

Motorola Solutions India Pvt. Ltd.

Address
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
725
down
340

Phone:
Phone:
up
303
down
188

Description
Motorola Solutions designs and develops mission and business critical devices including radios and the infrastructure to support Public Safety and Commercial Customers around the world.

Customer satisfaction rating
4%
Complaints
1711
Pending
0
Resolved
62
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Motorola Solutions related photos (316)

Motorola Solutions Complaints & Reviews

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Motorola Solutions — they spoiled my battery and cutted my display strip of my moto z play

 ansari tanveer on Jul 20, 2018
My phone was soft brick i had given to service center yesterday. They told me my phone motherboard is dead and battery is also dead. Then i was about to buy other motherboard from my colleague. After getting another motherboard i was checking display strip it is cutted and my motherboard is in working condition but they spoiled my battery and display...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — moto m charging complaints.

 Sunil Dut on Jul 19, 2018
Moto M
Mobile no- [protected]
Email Id-dr.savalsingh786@rediffmail.com

I submit my phone on service center NEW MASS COMMUNICATION SCO- 152 MUGAL CANAL MARKET KARNAL ON[protected] BUT TILL DATE MY PHONE NOT REPAIR YET. I HAVE COMPLAINED ON MOTOROLA CUSTOMER CARE CENTER ON 17.07.2018. THEY HAVE NOT ANY RESPONCE YET. PLEASE HELP ME....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — microphone is not working while on speaker phone or video calling

 pnrajankar on Jul 17, 2018
I purchased this Motorola E4 plus in September 2018. I have updated it with the updates received in the phone. But now I observe that the Microphone is not working while on speaker phone or video calling. I called the Motorola customer care, the technical person suggested to check some setting, I checked as instructed, that was ok, still the problem is same....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — display

 RUBIYA MANZOOR on Jul 17, 2018
It is only one year that I had purchased Moto z2play, and display complained by a ink spread and I had replaced another display by authorised service station. But I have experience same problem again. it is only fifteen days, it is again same problem. What will I do? It wasRs.8500 that I had paid for new display. What will I do? I can't pay again for this mobile....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Motorola Solutions — phone speaker and motherboard damaged

 santosh varkute on Jul 12, 2018
Speaker is damaged within 18 days and this happens with new phone than what is the use of buying new phone I have received a faulty mobile phone and as I went to motorola service center they said that there is motherboard problem so that means I have received faulty mobile phone but if really there is motherboard problem than how the phone was working I was having only, speaker problems but service center says it is motherboard problem I dont know what is exactly happening...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — my mobile was not repair by costumer care of sasaram he said to pay 7000 to repair my mobile

 Hare Krishna azad on Jul 11, 2018
Respected sir/mam
My name is hare Krishna Azad from Narayan pharmacy college, sasaram sir I purchase moto e4 plus water proof mobile from flipkart on date[protected].before 1 week when i come college from my room I just wet because of rain and my mobile also getting wet due to rain. I just think my mobile is waterproof therefore it's not occur any trouble but my mobile is suddenly stop working after 1 day then I go to costumer care sasaram near bahadur petrol pump, 1st floor I say all the thing that happen with me and my mobile then he replied that motherboard of your mobile is OK but rest...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — moto e4 plus speaker problem

 Rishi Barnwal on Jul 8, 2018
W

Such a cheap, disgusting, one of the worst company I ever seen in my life,
Their products not value the money...
I bought moto e4 pls and aftr 3 mnths
Lots of prblm occur sound issue, TP auto wrks, Battery doesn't give back up...
Slow charging and many more
And when I visit service centre, they said left the phone for 1 day, okk O did it
Bt aftr when went for collecting my phon
I checked, I found not a single problem is solved of my phon

I tell u guys its a worst cmpany n its service are more than worse...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto g5s plus battery reverse data show while charging the battery

 Vivek1962 on Jul 7, 2018
I have bought the above handset through amazon in the month of mar 2018, since last two weeks the battery started showing reverse data while charging the phone, i.e while charging the phone the battery % goes down instead of going up and after unplugging the battery it shows the higher % but max is 99% and never 100%.. Please immediately suggest a solution for the probelm that i am facing its a 2 month old handset......
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola Solutions — motorola mobile wk70271

 ashunavy on Jul 6, 2018
I purchased a brand new mobile on nov 2017 from flipkart for the amount of 9999/- ( invoice attached ).
Since then i am facing various problems in relation to display of the mobile. I have been giving the set to jamnagar authorised centre (sterlite point 105/106, 1st floor, teen batti, jamnagar - 361001) but no permanent solution has been obtained till date. Presently the display is not working and service center says that display problem does not cover under warrantee. There is no physical damage to the display . I am looking for a solution from your head office.
My email id is...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — motorola e4 plus touch not working properly & headset have disturbance

 Roshan Sheik on Jul 5, 2018
I'm using the mobile from the last 45days, from the last two weeks the speaker volume was reduced. From the last couple of days, touch was making ache & headset having the disturbance.

Tirupati is the nearest service centre available for me. I had been there last time for my moto x play, it's the worst service centre i have ever visited and i don't wish my mobile to be serviced there. They are not even able to find the problem with mobile for more than two weeks laterwards they damaged motherboard which caused 20k loss to me. Even the are rude in behaviour and irresponsible at work....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto z2 force complaint

 nishit aich on Jul 5, 2018
Respected sir,
I purchesed a lenovo motz2 force imei no [protected] color black on 17th april 2018at about 8.15 p. M. From singhania retail holdings (India) rohini city centre sector-10 rohini invoice no. Srhi/r/18-19/29 amounting rs.34999=00 sales person was mr gaurav gupta & mr irshad ali. Sir i am staying at sonipat haryana i took the set to my house after an hour it was automatically started on and off and also heat up next day morning i went again to your ratail store they take me to service centre they say we only repain can not change then your store person take me back to store...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto g6 volume/speaker stopped working in 20 days after purchase

 Meena Kumari Sunkara on Jul 4, 2018
Team,

This is really frustrating!

I bought a new moto-G6 from amazon on 6-June-2018. After 20 days suddenly speaker volume started reducing by itself. After 3 days speaker/audio everything stopped working. When I contacted the service centre, I was told that is a hardware issue and speaker/volume to be replaced with a new part. How come we can accept this solution.

I know the replacement policy of 10 days but these policies should be bypassed when you have similar issues with multiple people. When I googled it, I found almost 20 similar cases and Motorola...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — moto e4 plus "a ridiculous product"

 sachin.katiyar on Jul 3, 2018
My moto e4 plus started loosing signal just after 3 months of purchasing of it. I visited service center more than 3 times in lucknow. They just keep my phone and return after two days saying that we have changed the motherboard. It again starts loosing signal after 3 or 4 day of returning. Now i have fed up with this phone and the service i am given. I'll never ever recommend anybody any of the moto product. Now in 20 days warranty is also going to expire after all taking many rounds and rounds of moto service centers....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — regarding charger

 Neha Gawali on Jun 25, 2018
I have moto g 5 s plus. I bought my device in last december. My charger is not working. I'm facing this problem for the second time. Even though i have used it very less times because i use this device rarely. Ihave already replaced usb cable once. Very disappointed with this. As a famous brand this type of issues are not acceptable. Need to solve this urgently.
Contact me on - gawalineha25@gmail.com asap.
Thank you....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — in service centre is worst service

 Sadanand Jogdankar on Jun 25, 2018
Here 20 days completed but didn't solving my phone problem, in service centre fake staff almost...
Motorola now giving poor phones and services...
Redmi alredy no.1 brand why...???
Because his customers are happy with redmi service and redmi phone quality and price...

Present i have two moto phone but next i am purchasing and promoting to all to purchase other phone, don't take moto ever...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — message app

 Mohan tiffin service with Rk sharma on Jun 23, 2018
Sir I am using your Moto photo my phone prob is message app is not receiving messages in my phone what is the solution of my phone so pls tell me and call me this number [protected] i am very worried for this message app is. Not working because my phone is come online
So pls tell me my phone problem solution
My phone is damaged and one more prob in Moto power e3 how many types of software in Moto power e3...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto x 4 battery is not charging

 Akshat Sthapak on Jun 22, 2018
I purchased a motox4 1 week before and accidentaly damaged by back panel which i also got repaired but the repair from the service center i got this problem of battery charging its not charging can you please consider this and provide me home assistance related to this issue and this problem has started just after the repair of bank panel because of the behaviour which i got from the service center and their insensibility, they were treating the customers like as they are burden for them. Please file a complaint against bhopal mp nagar zone 2 motorola service center....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — motorola phone catching fire

 saugat2121 on Jun 19, 2018
So, its been just an year that i bought a moto phone MOTO G PLAY and the last friday while i was charging with it with a motorola charger that it caught fire resulting in the total damage of my phone and two cushhions situated nearby as well. I hope that you kindly help us in this problem as it's a fatal accident and it could've resulted in a massive fire accident. My phone number is [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — regarding warranty issue

 Divya Reddi on Jun 15, 2018
We have bought a motorola mobile 5 months back with model no: xt1770. Battery is bulging and back side cap was not closed properly. So, we went to a service center to get it repaired under warranty. Service center is bright infocom-visakhapatnam. Service person saw and told that he will check and tell the issue the next day. Then he told that there was a hole in battery and will cost rs.1800/- and does'nt cover in warranty. When it is under warranty why we have pay?
This is not the right way of service if you require customer retention..
Request you to check and revert back at the...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Motorola Solutions — the product was affected and when we submitted the product for amendment at the service center then they changed your phone's parts.

 HR deepika on Jun 15, 2018
-billing date:23 feb 2018 and incident date: 14 june 2018 (When they changed parts in service center)
-[protected] (Prashant yadav)
-we didn't get proper product. The product was defected and when we reached to the service center for amendment then they have changed our product's parts, they have changed product motherboard and the body of the cell phone.
-we cannot trust them again and want replacement of our product....
Complaint comments  Read comments Complaint category Mobile Handsets

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