Motorola Solutions Customer Care
Motorola Solutions India Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1578
COMPLAINTS

Motorola Solutions Customer Care

Motorola Solutions India Pvt. Ltd.

Address
Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
656
down
312

Phone:
Phone:
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284
down
172

Description
Motorola Solutions designs and develops mission and business critical devices including radios and the infrastructure to support Public Safety and Commercial Customers around the world.

Customer satisfaction rating
4%
Complaints
1578
Pending
0
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Motorola Solutions related photos (294)

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Motorola Solutions Complaints & Reviews

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Motorola Solutions — services center fraud case

 ankush poswal on Jan 23, 2018
Dear Sir
i am belonge to panipat.my name is ankush my contact no [protected]
my phone moto g4 plus ma automatic swith off ke problem thee mana apna phone apka services center ma dikha thha usna mara phone ma software problem bola ke phone ma software hoga mana apna phone ma software kra liya iska unana 250 rupess liya but mara phone ma unnana software kra he nahi reset kar ka mara phone return kr diya mara phone ma same problem ab be ha mana pay be kr diya ha problem be sole nahi hua please mare problem sole kra
thanks
service center name call care service center
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — motorola xt1643, sim, switching problem hanging problem

 manas manu on Jan 18, 2018
No- SRSCS[protected]
My name is manas kumar.
customer care address- communicaton solution, okhla -2 delhi 110020

Dew to very slow charging, they said to change charging jack and charged 3800 rs And i paid that whole ammount. after receiving time i got hanging problem nd automatic turn on -turn off problem when switching from sim 1 to 2. and radio was also not working. they cant able to dignose my problem nd took day by day so long.i dont know why they are responsing like that.i m frustated by the procedure nd service of moto service center. i am very tensed about...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — regarding your service outlets authenticity

 ashishj12 on Jan 18, 2018
Recently my g4plus got some issues so i went to the repair centr which have your company name as authorised mobile repair. He did a software on my phone after that the network went of both slots as well the charging stoped. On further enquiries he said to go and do a software setting at moto service. I went there and told them all that happned they refused to accept and said we can't as i did software from outside. But i told them that shop have your company name and displayed as moto service and they said they are not authorised. My question is simple as a costumer i see your company name as reliable...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — delay in repairing of mobile phone

 Dharub Pal on Jan 17, 2018
I gave my moto x for repair on 12th january 2018. The company assured me a free pick up from some private dealer with the name gadgetwood eservices pvt. Ltd. (Yaantra) having website www.yantra.com. my request id is 103557. They assured me that the mobile will be repaired within 2-3 days. But they have not delivered my phone till today i. E. 17.01.2018. They are not telling a correct status of my mobile. They are only telling that the status is in progress.
I want the correct status of my phone and want my phone to be delivered to me as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — mobile phones

 Madhumukund on Jan 17, 2018
Dear sir/ madam,
I had purchased moto g5 around a month back. Till yesterday i was quite satisfied with the overall performance of phone, but when i opted to see movie which i downloaded. I plugged in the earphone and started watching, but within few seconds the volume dropped and dnd was automatically active. I tried to watch several times but could not succeed. When i searched on google it seems that as per them its issue of software of lollipop which is not yet updated in moto g5.
Can you please provide permanent solution for this small issue. Because you should be able to watch/listen...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — motorola service centre irresponsible service

 vkyreddy on Jan 15, 2018
I have moto g3 mobile, from[protected] mobile have mic issue, so they repair and give me on[protected] and they charges rupees 850. But next day when i checked my mobile the same issue will repeat so from that day to today they are giving me several dates by telling they have no mic left in stock.
They are giving 4 jobsheet.
But today when i angry on them they tell it's a mother board issue!! I have to change mother board not mic.
Plz take action against the service center (Maa santoshi enterprise) at sambalpur.
They give poorest service everrrrrrrr...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto g5s plus not working

 Amit Kharabe on Jan 14, 2018
I bought a moto g5s plus 4gb ram, 64gb blush golden, in september 2017, and now in just 4 months it starts showing problems like
1. Restarts itself automatically
2. The turbocharging won't work now, i have to charge it for 6 to 7 hours to get fully charged.
3. The touch doesn't work something oftenly.
It feels like i made mistake by buying moto cellphone.
Find solution for me

Email address:- amitkharabe25@gmail.com...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — service centre irresponsible service

 padmanaban sundhareshwarn on Jan 14, 2018
Myself living in coimbatore and i have moto e mobile phone purchased about two years back and last week suddenly sim was not recognised. I changed sim port still the problem persisted and also battery power was draining rapidly. I located your sercive centre in r. S. Puram, coimbatore where they collected my mobile and they will check and inform. When i contacted them the next day they collected rs.100 and told the mobile is irepairable as the ic is out. Only solution is i have to get a new mobile.
Based on one of my friend's advice i located aprivate service centre just half a kilometre...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto g5 plus mobile

 Madhu Babu R on Jan 12, 2018
I purchase moto g5 plus 2 months back, &
2 days back system updated message is came around early morning 6.30 i click that message n updated, after that in mobile, network signals are not coming, i can't call to any body, & i can't receive calls, what should i do, kindly suggest the solution.

I really disappointed about this problem, i never expect motorola company mobiles are like this...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — replacement of faulty phone.

 pawansaw on Jan 11, 2018
On 02/06/2017 i bought a moto m (Silver, 64 gb) on invoice date:[protected], having [imei/serial no: [protected], [protected]] mobile phone from you via flipkart having order id: od[protected]. I have discovered that the phone has the following problems
1. Switch off / on itself.
2. Charging /issues
3. Lining in display
4. Software issues
5. Battery discharged from 100% to 20% itself after restart.
I have complained all these problems in your service centre three times.
1st time, on 2nd jan, 2018 - only software has been updated and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — service provided by the service centre at lucknow

 rk6702 on Jan 9, 2018
I went to them as charger wasn't working. They checked my invoice and asked me to submit my phone and charger both. I waited there for 40 mins. One of the other girls then called my name and said they won't accept the invoice I have provided and asked to provide a new one.

Extremely unprofessional people if they weren't able to accept the invoice why ask the customer to wait and moreover when they returned my phone and the charger, they actually removed the tamper glass from my phone....
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Solutions — moto z play

 Agro Sanjay on Jan 9, 2018
Sir,
1. It is submitted that my mobile display is dead and on approaching service center and customer care they said that their is a internally damage in the display.
2. I failed to understand that without any external damage how can an internal damage in the mobile occur. I have handled many motorola mobiles earlier and i know to handle and look after the product very well. It is also supposed to be rugged in comparison to many other mobiles.
3.in view of the above it is requested that early action be taken to repair / replace my mobile under guarantee.

Sanjay...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — availability of components of moto m and behaviour of staffs in service center

 Manvi singh on Jan 5, 2018
Now it's almost 6 months from the day i bought moto m. After 5 months the charger got damaged. As i m living in a place where service center of moto m is not available.. So i have to wait to go my hometown. After some days the phone also got damaged nd it was not working. I gave it in service center.. They told some circuits have been damaged due to water (Not known by me) which cost me almost 2000 even the phone was in warranty period.. And it's not over yet they did not replaced the charger.. They told the charger can't be replaced unless nd until the phone is working. According to staffs they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Solutions — during charging phone screen blink

 Shiv_kedia on Jan 4, 2018
4 months ago i give my phone to service center for during charging phone screen blink. Regarding this issue service center change my phones motherboard, screen, 4 to 5 times change my phones software but still problem is same and not solve and know my phone is out of warranty what i do now. And problem is manufacturing defect from your side... And one more thing from 6-7 months they don't have power bottom to change it....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Solutions — regarding the behavior of staff and bad service in my location (guntur (andhra pradesh), 5/1 arundalpet)

 sairam khv NAIDU on Jan 3, 2018
There are many things to say about this service center not in a good way but it is surely bad thing...
1) bad behavior towards customer
2) but they are good in acting as if they are well service providers
3) bad service
4) they say it is software problem for all other issue also
5) they make customer to wait and wait
6) slow service
7)*they are using social media like fb, whatsapp... Etc with out doing service *...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Motorola Solutions — moto e4 plus 32gb

 dibyajyoti12345 on Jan 1, 2018
I have been a customer of motorola phones from long times. I have bought moto g 1st, second, third, moto e, moto c moto e4 plus etc.in 19 th september i bought one moto e4 plus phone for my friend. But within one month the display gone dead. So my friend visited moto service centre at guwahati (Bhangagarh) and it was repaired. Recently there arised the same problem and again my friend visited the same service centre on 28/12/1017. But this time they refused to repair it under warrenty. As per them the warrenty was void as the phone was opened. But the thing is the phone was opened by the same people...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — delay in replacing a moto e 4+ folder last 12 days

 spankaj1989 on Jan 1, 2018
My moto e 4 + mobile folder got damaged & i was want to replace it with new one. On dated[protected] i submit my phone to moto care & they told me that after 7 working days your mobile folder will replace with new one. But still my problem doesn't solve.
Many of time i called them for my problem but every time they just told that spares is not available it will take some more time.

If they are not able to maintain spare then why they selling such types of mobile.

I also share the job sheet no provide by moto care. Soin[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — moto m whose spare parts are not available

 charu sangwan on Dec 30, 2017
I regret my buying of motorola m phone. A very bad decision.

In last december i bought motorola m and since july i am not able to use my phone beacuse of unavailability of its spare parts.

The motorola company has looted my hard earned money and now its not providing any solution.. A worst mobility company i have ever seen... I will register complaint in consumer forum and will make sure no body would buy motorola or lenovo phone as they provide zero services to their customers. They just know how to betray them.

Regards.
Charu sangwan,
Azisangwan@gmail.com
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola Solutions — moto x play problem

 Rahul Dhannur on Dec 28, 2017
I had given my moto x play for repair on 21st December 2018, but till date not repaired, after calling them frequently they tell can't repair take back ur phone.
If u can't repair could have told 2 nd day itself but keeping phone for 8 days and charging money to check nd informing that can't repair.and wen u call them don't even bother to receive the call....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Solutions — mobile phone not repair last 2 month

 piyush buha on Dec 27, 2017
My motorola mobile some issue like power off not start then we submitted the phone at vapi motorola service center at sai plaza sardar bhilad bank, chanod colony, vapi at 25/10/2017
Job sheet no. = srba[protected]
Imei no. = [protected]

Till date mobile not repair when we call at service center always they talk we will repair in 2-3 days...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

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