[Resolved]  Motorola Solutions — Factory data reset is not working well

Address:	517501
Website:	www.motorola.in

Hello

i've recently bought my motorola g3 mobile. My phone is having a trouble that whenever i am using it some pop up ads from play store rises.

So to avoid that i've decided to reset the phone's internal storage prior by transferring all my internal storage (music, photos, and videos) to my external sd card.

And i've selected the option in settings "factory data reset" to format the phone by keeping the sd card in the mobile.

I've done so that it clearly stated as that it will erase only the internal storage not the sd card

and when it erased all my internal storage then i've restarted the phone, when i've checked the memory card it erased not only the internal storage and also my external storage data

please try to overcome this problem as soon as possible, it is okay for me but some people stores some important data in their internal storage if they do "reset their phone" then what's the matter??

thank you.