Motorola Solutions — Faulty motorola g3 and shoddy service

Address:	Chennai, Tamil Nadu, 600000
Website:	www.motorola.com

Complaining here about a faulty Motorola G3 phone and the subsequent terrible service received.

I purchased for my mother a Motorola G3 handset in August 2015. This device worked decently upto January 2016. Within minutes the device heats up to unbearable levels, shocking for even using by hand, forget even using it for talking. The device shut down soon and we submitted the device for repairs to an authorised Motorola service centre and the problem was supposedly "fixed".

The device's performance was still laggy, heating up and restarting often.

The repeated trips to the service centre back and forth were made. Soon the warranty end period say August came about, our service centre personnel held the device upto September and chooses to say that this is a "factory defect" and he piece needs to be replaced.

Sure, but apparently this is out of warranty period and we cannot get this replaced, despite having submitted the device countless times before the warranty device.

Calls were made to the customer care centre, and all of them washed off their hands, saying factory defects must be brought to their notice immediately apparently, so it implies its not a factory defect. There's an authorised service centre team stubbornly claiming it's a device defect. Both apparently work for this common brand.

But what really topped it was the customer service call my mother received this very afternoon to ask if the problem was resolved.

She of course said it wasn't, and he then stated that usage of "non android" apps or "apps that did not come with the Motorola device" must not be used at all, or the device will tend to behave the way it does.

So am I to understand that the other countless Motorola devices (mine included) will also heat up to burst into flames or will freeze and pathetically hang for ever WhatsApp message or call? Are you honestly trying to tell me that I can use my "smart" phone for making calls and text messages and the limited Google facilities?

(The warm customer representative was a Mr. Michael from Hyderabad. This is their contact number[protected]

I'm utterly disappointed for this lack of clarity within the handling personnel and this horrible "service". I bought this phone for her out of Goodwill, not to give her a ghastly experience.