[Resolved] Motorola Solutions — Heating and battery draining issue

Ridhij15

from Agra, Uttar Pradesh

Address:	New Delhi, Delhi, 110052
Website:	Comsumercomplaint.in

I am using moto g 2nd gen.. Its almost 2 years old. From last two weeks i am facing a problem. The upper part of the phone gets heat up and battery starts draining very fast. Even if the phone is not in use the battery is decreasing for no reason. The battery in settings shows that the most battery is used by the mobile networks even if there is no sim in phone.
It's pathetic..
My is burning from last 2 weeks..
I want answer what's the problem??
Waiting for your reply..

Ridhi jain
[protected]

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Aug 6, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Comments

425

from Kuzhithurai, Tamil Nadu

I m given to the phone in moto service centre on 19-9-16 they telling parts are not there still now I m getting correct answer but they having my phone

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Ridhij,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.