Motorola Solutions — I am complaining against service centre

Kithana

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302019

My name is sharif khan, i am from jaipur rajasthan. I purchased a mobile in march 2015. Model moto e-2nd 1. [imei/serial no: [protected]]. I had some problem with my handset. I gave mobile to service centre on 26/05/2017 and technician told me that battery will be replace and we will back you with in two days. I went after 4 days but they did not repair. I have gone 3 times at services and called him again and again. Contact no. Of centre:[protected]/[protected]. I have dropped message also.
They don't give positive response and cut the call. They used abused language.
They do not tell me when will be back my mobile.

My job sheet no. Ine07901/855
Service centre details
Tech solutions
Ist floor, 7-a, scheme1, tejaji marg, pillar no 120asc, new sanagner road, jaipur (Rajasthan) 302019
Contact no. [protected]
Email. Techsolutions. [protected]@gmail.com

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Motorola Solutions customer support has been notified about the posted complaint.

Jun 21, 2017

Updated by Kithana Dear Sir,

As per talk with customer care no ([protected]) last week on 14/6/2017 at 3.19 and 4.22 PM.I still have received no progress regarding the complaint i filed for. Do let me know the current situation and progress of my complaint failing which i will ensure that a legal action is taken with regards to this.

I also visited the service center in Jaipur on 12.06.2017 after visiting 3 times earlier but still have no response.

This is a very irresponsible action and needs to be handled as soon as possible. Do let m know the status and initiate a quick response else i am going for a legal action.

Thanks & Best Regards
Sharif Khan

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Kithana,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support

Kithana's [Complaint's author] reply, Jun 12, 2017

Dear Sir,

I still have received no progress regarding the complaint i filed for. Do let me know the current situation and progress of my complaint failing which i will ensure that a legal action is taken with regards to this.

I also visited the service center in Jaipur on 12.06.2017 after visiting 3 times earlier but still have no response.

This is a very irresponsible action and needs to be handled as soon as possible. Do let m know the status and initiate a quick response else i am going for a legal action.

Sharif Khan

Kithana's [Complaint's author] reply, Jun 21, 2017

Dear Sir,

As per talk with customer care no (8067149600) last week on 14/6/2017 at 3.19 and 4.22 PM.I still have received no progress regarding the complaint i filed for. Do let me know the current situation and progress of my complaint failing which i will ensure that a legal action is taken with regards to this.

I also visited the service center in Jaipur on 12.06.2017 after visiting 3 times earlier but still have no response.

This is a very irresponsible action and needs to be handled as soon as possible. Do let m know the status and initiate a quick response else i am going for a legal action.

Thanks & Best Regards
Sharif Khan