Motorola Solutions — irresponsibility

My charger has been damaged in the box itself when I purchased it from Flipkart. I contacted the nearest service center for replacement as it was in warranty period. They put my order of a replaced charger and asked me to contact them after a fortnight. It is now 3 months passed I have been calling them. Everytime they refuse me as they say the replaced charger hasn't come yet. Just think once how I am charging my phone? Very irresponsible it is.
Customer's name - Md. Sakir Ahmed, Golaghat, Assam, India
Service center address- M2M, Gar Ali, Jorhat, Assam, India