[Resolved] Motorola Solutions — Most worse (Faltu) service provider, i must tell every one not buy any motorola product.

duttsourav

from Chennai, Tamil Nadu

Address:

Kolkata, West Bengal, 700064

I submit my moto g turbo on 02.08.16 to the syscomp infosol service center. Today 06.09.16 so more than 1 month already delay to back my device. I call them many time more than 100 times to mr. Debasis roy-[protected] (Debasish. [protected]@ensureservices.in), mr. Barun kumer roy-syscomp infosol (Service center where i submitmy device for repairing purpose[protected],[protected], [protected] ([protected]@syscomp.in), and also motorola care. They are given me a mail and tell my device will be ready by 03.09.16 but till now they did not return my device. Even they not repair my device till today. Plese help me that that they return my device as soon as possible because it is already delay. If anyone know how i complain in consumer forum then tell me the process. This is my gmail id - [protected]@gmail.com & mob no-[protected]. Thank you

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Sep 7, 2016

Complaint marked as Resolved

NO RESPONSE FROM THEIR END.STILL I AM HELP LESS.

Motorola Solutions customer support has been notified about the posted complaint.

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Sourav,

Sorry for the delayed response.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

duttsourav's [Complaint's author] reply, Sep 8, 2016

Dear Sir,

''MATTER IS VERY URGENT RESPONSE ME WITHIN 24 HOURS. DON'T IGNORE IT.''

Good evening!

It is my pleasure to mail you but I am very disappointed with you & your company’s technical & consulting team as they are not providing satisfactory replies to my mails or response to my complaints. And you are the most senior person how you can ignore such a big issue.however I highlight some major issues that I am facing from last 30 days or more.

1. I submitted my phone on 03.08.2016 to your customer care centre (Address : SYSCOMP INFOSOL, Sector 1, Salt lake City, Kolkata, 700064). Your customer care consultant told me that there was some problem in my phone as mentioned in the trailing mails.& asked to come on 16.08.2016 for receiving repaired phone. But they told me that some other problem has happened while repairing the phone & same should be rectified in few days. Same was agreed by me.

2. Again on 16.08.2016, they informed me that my phone was still under repair process & it would take around 2 weeks. Again, I agreed for the same.

3. Once again, after some days, Motorola Customer Care support mailed me to pick the repaired phone on 03.09.2016. Again they failed their commitment. They told me that they would do the same by 05.09.2016.

Again they failed to their commitment.

4. Today I called Customer Care person (Ms. Bhavna) to give the final date on which I can take my repaired phone. They initially not willing to give any particular date .Then I forced her to give some date as it is pending from long time. Then she checked in her system & informed me that the mother board of my phone to be replaced is not yet dispatched from MOTOROLA STORE & it will take another week.

This type of service from such a reputed company like Motorola is not acceptable to me & I suffered alot for such a small issue like this.

Since, so much of time is lost because of your technical team's worse response. Now, provide me new phone or repaired phone within 48 hours.

Additionally more than valuable 1 month is lost because of you & your company, please extend my warranty period by 6 months additional to 1 year warranty.

Kindly look in the matter seriously & close it by 48 hours. further delay in this subjected issue is not acceptable.

PLEASE REVERT IMMEDIATELY FOR ANY CLARIFICATION.

WAITING FOR YOUR VALUABLE RESPONSE AT THE EARLIEST.

My Phone details are given below:
MOTO G TURBO, Black, 16 GB.
IMEI No. : 354103070331958.
Model Name : XT1557.

Job Sheet generated on 03.08.2016 : STE/MG/16/00817,
Job Sheet generated on 16.08.2016 : STE/MG/16/01201,

Regards.
Sourav Dutta
Mob. – 08906402262, 09002030055