[Resolved]  Motorola Solutions — moto 360 2

After i've been without my watch and calling them every week for 5 weeks without any answers to what's going on, i got told i'd be sent an email twice but never received them. I was also asked for my tracking number in case it was lost as they couldn't locate it and may need to replace it.in the end reluctantly i asked to speak with a manager which didn't go well. She said they didn't know why i hadn't been informed and why it took so long and it had without my knowledge been sent to another repair centre as fonfix couldn't fix it and i had to pay for replacement parts. When i asked what parts and how much the supervisor said actually we don't know what's wrong with it. I asked how do you want me to pay for something you don't know what i'm paying for.in the end she could only offer an apology and is sending my watch back with no answers. Terrible service, awful lack of communication and pointless time and money spent on sending it to them and being without it. The stress and worry i was put through as thinking i'd lost 500 quid was not compensated by a blatant uncaring apology. I work in a gadget store and have embarrassingly reccomended this watch to hundreds of people coming to me looking for a smart watch.