Motorola Solutions — Moto e 2nd generation

Address:

New Delhi, Delhi, 110033

Dear sir,

I am a civil services aspirant that is to say i am student preparing in Delhi..last year my wish to have a smartphone was realized when my dad financed me to buy one, after a lot of research i decided to buy moto E as i have always been an admirer of Motorola.. the new handset from the start had issues but i could not give it to service center then as my civil services mains exam were approaching and internet was my indispensable source of studies..so i carried on with the handset with minor defects..

on 31st February 2016 i took the handset to Motorola service center at pitampura, Delhi.. i thought software update would solve the problems, but they asked me to submit the phone as LCD would be changed and i would receive the phone in maximum 7 days. Sir i waited for 25 days for my handset feeling helpless as they said Motorola had not sent the LCD, i had no substitute phone so it really got difficult for me.. later the manager of service center herself told me to raise a complaint at Motorola, which i did, ..at the time of submitting the phone i had asked the technician that the problem seems to be with the software and not hardware and if we can see if software update may solve the issue..But they insisted on changing the LCD and removed the LCD screen guard i had put on the screen to save it from damage.

sir when i finally received the phone i found out the same day that issue had not been resolved even after submitting the phone for almost a month. I was taking it back when it fell and as the service center had removed the screen guard and i had not got the opportunity to replace it, the screen broke(it would not have if the screen guard was not removed by the service center). The service center informed me that now the phone would not be covered in warranty as it has LCD damage and new LCD will cost me 3000 rupees. Sir how am i to afford a screen of 3000 rupees when i could hardly afford the 7000 rupees moto e, its almost half the cost of handset.. sir the phone is still in warranty and i am using it with broken screen as i don't have the heart to inform my father about it..

please help me out in any way you can... it may be trivial issue for you but for me it is more than just a phone.. awaiting your response

yours

Amit Tripathi

niks.[protected]@gmail.com