Sir,
I paid rs 14999 for this set just 2 month back and response from your side is just a sorry..!!! What sort of business principal you people follow... Manufacture a defective set sell it and say... Sorry. Pl. Take time to read my greivances already registered with your customer care...
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Re: heating issue [incident:[protected]]
"sushrut rawat" to you & others
Tue, 04 oct 2016 06:40:55
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My problem is neither resolved nor any assistance from your side is helping me in the matter i had requested to provide me address, mechanism where i can register my griveances, i am awaiting for the same kindly help... Awaiting for helpful response
Sent from rediffmailng on android
From: "motorola india"
Sent: mon, 03 oct 2016 10:00:33
To: [protected]@rediffmail.com
Subject: heating issue [incident:[protected]]
You recently requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.
To access your question from our support site, click here
Subject
Heating issue
Response by email (Kavitha) (03/10/2016 10.00 am)
Customer reference number :[protected]
Dear ravath,
We apologize to inform that there is no replacement of device policy from motorola, the device will get repaired in warranty for 1 year with out physical damage or liquid manage.
For any further assistance or information please do not hesitate to contact us, quoting your customer reference number. We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 10:00 am and 07:00 pm monday to sunday.
Kind regards,
Motorola mobility india ltd.
[protected]
www.motorola.in
Customer by email (S ravath.) (02/10/2016 11.15 pm)
Is this the solution motorola provides to its customer. I want solution to my problem i have not said sorry when you demanded rs 14999 as the price of this phone only two month back, if the cost of being sorry is rs 14999, its too high. Once request you to kindly guide me what are my option for registering complaint against this defective set you have manufactured. Waiting for your response.
Sent from rediffmailng on android
From: "motorola india"
Sent: sun, 02 oct 2016 10:46:12
To:
[protected]@rediffmail.com
Subject: heating issue [incident:[protected]]
Response by email (Kavitha) (02/10/2016 10.46 am)
Customer reference number :[protected]
Dear ravath,
We apologize to inform that there is a replacement of device policy, the device will get repaired in warranty for 1 year with out physical damage or liquid manage.
For any further assistance or information please do not hesitate to contact us, quoting your customer reference number. We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 10:00 am and 07:00 pm monday to sunday.
Kind regards,
Motorola mobility india ltd.
[protected]
www.motorola.in
Customer by email (S ravath.) (01/10/2016 11.00 pm)
Madam, the problem of heating and late charging persists kindly guide what are your set replacement norms of where should i register my complaint...
Sent from rediffmailng on android
From: "motorola india"[protected]@mailwc. Custhelp.com
Sent:fri, 30 sep 2016 18:41:49 +0530
To: [protected]@rediffmail.com
Subject: heating issue [incident:[protected]]
Response by email (Kavitha) (30/09/2016 06.41 pm)
Customer reference number :[protected]
Dear ravath,
Thank you for contacting motorola.
As per the discussion on call, please follow the below procedure in order to resolve your problem
Reset :
From settingsbackup&resetfactory data reset.
Note : factory data wipe out your data, make sure back up everything before performing this step.
In our quest to continuously improve our support and services, i would encourage you to respond to the survey that will be sent to your email address. Share your thoughts on what we do well and what we can improve on. Your valuable feedback will only help us better serve you in the future.
For any further assistance or information please do not hesitate to contact us, quoting your customer reference number. We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 10:00 am and 07:00 pm monday to sunday.
Kind regards,
Motorola mobility india ltd.
[protected]
www.motorola.in
Response by email (Kavitha) (30/09/2016 09.48 am)
Customer reference number :[protected]
Dear ravath,
Thank you for contacting motorola.
As per the discussion on call, please follow the below procedure in order to resolve your problem
Safe mode :
1. Press the power key for 3-4 seconds.
2. Touch and hold on power off option which appeared on the display
3. Touch ok when reboot to safe mode appears
4. Phone will reboot and safe mode will appear in bottom left corner
5. While in safe mode, launch apps one at a time to identify the app causing the problem
6. Remove the app that causes the problem from the device
7. To disable safe mode, press and hold the power button continuously for 7-10 seconds.
For any further assistance or information please do not hesitate to contact us, quoting your customer reference number. We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 10:00 am and 07:00 pm monday to sunday.
Kind regards,
Motorola mobility india ltd.
[protected]
www.motorola.in
Customer by email (S ravath.) (29/09/2016 10.00 pm)
Thanks! For your advice but that was off no use because — the phone gets started after power button is pressed for few seconds & no such option is provided where phone could be started from safe mode. There is no respite from heating problem, as the phone gets heated up even after 10-15 minutes of continuous working, your other duggested solutions too didn't worked kindly guide your procedure for replacement of this defective set which had been sold by amazon online. Kindly guide..
From: "motorola india"[protected]@mailwc. Custhelp.com
Sent:thu, 29 sep 2016 10:55:36 +0530
To: [protected]@rediffmail.com
Subject: heating issue [incident:[protected]]
Response by email (Kavitha) (29/09/2016 10.32 am)
Customer reference number :[protected]
Dear ravath,
Thank you for contacting motorola.
As per the discussion on call, please follow the below procedure in order to resolve your problem
Safe mode :
1. Press the power key for 3-4 seconds.
2. Touch and hold on power off for 3-4 seconds.
3. Touch ok when reboot to safe mode appears
4. Phone will reboot and safe mode will appear in bottom left corner
5. While in safe mode, launch apps one at a time to identify the app causing the problem
6. Remove the app that causes the problem from the device
7. To disable safe mode, press and hold the power button continuously for 7-10 seconds.
In our quest to continuously improve our support and services, i would encourage you to respond to the survey that will be sent to your email address. Share your thoughts on what we do well and what we can improve on. Your valuable feedback will only help us better serve you in the future.
For any further assistance or information please do not hesitate to contact us, quoting your customer reference number. We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 10:00 am and 07:00 pm monday to sunday.
Kind regards,
Motorola mobility india ltd.
[protected]
www.motorola.in
Question reference #[protected]
Date created: 29/09/2016 10.32 am
Date last updated: 03/10/2016 10.00 am
Status: solved
[ — 001:005949:01263 — ]
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