Motorola Solutions — Moto g3 charging problem

Address:

Mumbai City, Maharashtra

Dear sir/madam

My moto g3 mobile which was purchased on jan 7th 2016 was unable to charge when phone is in switch on mode. Switch off mode only mobile is charging. Regarding this i took my mobile into new tech solutions service center in vashi navimumbai. They people told that it is a connector problem and they told that ordered for new connector and it takes 7-10days. After 6days they called n told that your mobile is ready by monday, come n collect. Today i went to collect it but what happened is the phone is not switching on.. They told that wit for 10 min, we charge it n give it to you.. After 10min i asked the front counter lady about my phone. But the reply was not proper
She was replying that phone z not getting on.Inside people r looking it n it takes 1hr. But after 1 hr also their reply was not proper and they were unable to tell what exactly the problem and when they will give it back. My coplaint id there was vzi/mg/16/01159