Motorola Solutions — Moto nexus 6 repair issue

Address:New Delhi, Delhi, 110043
Website:www.motorola.in

I bought a google nexus 6 on[protected], from flipkart (My imei no. Is [protected]) and last month it stopped accepting sim card, so i went to motorola service centre on 20th, september, 2016 to get it repaired, after waiting for 1 hour they checked my device throughly and they said they will change the motherboard and repair will take around 10-15 days. They provide me a job sheet too my job sheet no. Is jnp/mg/16/05201.
O after 13 days i called them and they said that part is not available and we'll repair it within next 7 days, so again i called them on 11th, october, 2016 and they are saying that part is still not available and repair will take 15 more days.
I mean how can that be?
O i asked them to give me a new handset or refund my money. They refused to do that too. I mean if the part is not available then why don't u just refund my money or provide me with a new handset.
I'm really disappointed by motorola service, the service centre people they don't even know how to talk or behave with the customer. They are so rude with their customers.
As of now i lost my trust in motorola so i request you to please refund my money as soon as possible.
Please initiate my return
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Motorola Solutions customer support has been notified about the posted complaint.
Oct 10, 2016
Updated by anuragaditya
sorry i mentioned the wrong date there i called them on 10th, october, 2010 instead of 11th, october, 2016.
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I have purchased moto g4+ on 28 sept it is heating up while charging... it becomes too hot that i have to remove it from charging...
Kindly solve my problem

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