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I bought a motorola g (3rd generation) mobile from flipkart on 30th september 2015 (Serial no. [protected])
Initially the problem was with mic. My voice did not go to the receiver of my call but it worked fine when put on loud speaker. I gave it to motorola service sector in chandigarh. They kept the mobile with them for about two months. Finally, when phone was received by me it worked fine for a few weeks but again gave the problem
1) that my voice couldn't be heard by the receiver.
2) sim slot 2 was't working. It got damaged in chandigarh service centre and i didnt check it until i came to banglore.
I shifted in banglore and gave it for repair in motorola service centre jayanagar. They said it will cost rs. 5000 even though the phone is in warranty. They asked me to take the device back and give it for repair in chandigarh only. They informed me further problems with the phone:
1) my voice to recipient of call wasn't clear
2) sim slot to wasn't working
3) motherboard had been changed and the changed mother board was damaged
4) gum/glue had been used to attach the display by the chandigarh service centre.
Apart from this when i received my mobile back from banglore motorola service centre (Jayanagar) job number amsfla020419 on 7 july, 2016, i discovered that mobile was not able to start. The display wasn't working. I asked them about it they said once i charge my mobile it will be fine. But it isn't.
I called customer care and asked me to send them email. I did the same. Then they asked me to resumbit the device. I again called motorol customer care and said that they will charge mr rs 5000 even though the phone is in warranty and the damage is not my fault. They asked me to go there and make them talk they'll ask why they are charging the amount. Then they asked me not to sumbit the device and wait for 48 hours. Nothin has happenend yet Was this information helpful? |
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Thanks
Motorola Support.