Motorola Solutions — Motorola g (3rd gen)

Address:560029
Website:motorola.in

I bought a motorola g (3rd generation) mobile from flipkart on 30th september 2015 (Serial no. [protected])

Initially the problem was with mic. My voice did not go to the receiver of my call but it worked fine when put on loud speaker. I gave it to motorola service sector in chandigarh. They kept the mobile with them for about two months. Finally, when phone was received by me it worked fine for a few weeks but again gave the problem
1) that my voice couldn't be heard by the receiver.
2) sim slot 2 was't working. It got damaged in chandigarh service centre and i didnt check it until i came to banglore.

I shifted in banglore and gave it for repair in motorola service centre jayanagar. They said it will cost rs. 5000 even though the phone is in warranty. They asked me to take the device back and give it for repair in chandigarh only. They informed me further problems with the phone:
1) my voice to recipient of call wasn't clear
2) sim slot to wasn't working
3) motherboard had been changed and the changed mother board was damaged
4) gum/glue had been used to attach the display by the chandigarh service centre.

Apart from this when i received my mobile back from banglore motorola service centre (Jayanagar) job number amsfla020419 on 7 july, 2016, i discovered that mobile was not able to start. The display wasn't working. I asked them about it they said once i charge my mobile it will be fine. But it isn't.

I called customer care and asked me to send them email. I did the same. Then they asked me to resumbit the device. I again called motorol customer care and said that they will charge mr rs 5000 even though the phone is in warranty and the damage is not my fault. They asked me to go there and make them talk they'll ask why they are charging the amount. Then they asked me not to sumbit the device and wait for 48 hours. Nothin has happenend yet
Was this information helpful?
No (0)
Yes (0)
Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Akrita,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    28%
    Complaints
    1859
    Pending
    0
    Resolved
    520
    Motorola Solutions Phone
    +91 12 4419 2000
    Motorola Solutions Address
    Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
    View all Motorola Solutions contact information